Servpro of St. George

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We performed the water damage to the satisfaction of the customer and charged her insurance company but was later denied. After review of the bill we removed the demolition (clerical error) but due to our technicians paperwork which shows the drying log we were not able to remove the days...

of drying equipment she is disputing because the work was performed as the bill shows. She also signed a separate form asking us to spray antimicrobial to prevent mold growth. The client never told us she did not want us to spray antimicrobial during the cleanup process. I feel bad the insurance company did not cover the loss but my contract does state you are responsible if this does happen. I am willing to resolve this within the next week and remove $[redacted] from the total of the recent bill provided in order to meet her half way even though we did what we billed. After May 1st this will become void and interest will begin to accrue. Please call [redacted] at Servpro of St. George to pay this bill [redacted].Thank you,[redacted]Servpro of St. George UT