Our people arrived on time, and started cleaning carpets as agreedWhen one section of the carpet did not clean up as well as the first section that we cleaned, the client became belligerent and verbally abusiveOur crew chief stepped out of the house and called our office to enlighten us as to what was happeningAt this point, the home owner locked our technician inside and began kicking our equipmentAfter some time, she opened the door and let our technician outOur staff were instructed to collect the equipment and to leave the premises immediately
The above statement is not true statement. The crew member or members were not locked in or out of my property. I am the person that was on the property,therefore I know what happend. The crew was not on time, this company is very unprofessional. This people had the ardasity to leave the crew member at my house for well over an hour. To go back and pick up a working machine that apparently did not work either. I have pictures of the carpet that he claimed should be salvaged. After I exposed him of his laziness, I was told that I used a coupon so my business was not worth it. He had other jobs that were bigger and worth more money. I advise anyone that plans to get their carpet cleaned not to use Servpro in Missouri City. This place is very unprofessional and the workers are very ratchet. They take your money and do a crapy job!! I will keep warning Houston and surrounding customers/areas not to use this company! Its is a franchised business and defiantly the worst. I contacted mangement, with a complaint a complete waste of time I was never contacted back!! I will keep contacting [redacted] until something is done!! I want this place shut down immediately! !
Servpro was dispatched by [redacted] on July 27th to mitigate a water loss at the stated residence. The responding technicians determined at that time that the loss was due to a hair line fracture on the bottom of the toilet tank. There were no indications that the fresh water supply line going in...
to the tank was at fault. During the process of removing the affected drywall behind the tank, further damage was sustained. That damage was directly related to the already compromised integrity of the porcelain. It is our understanding, based on the completed Certificate of Satisfaction that the services performed were exemplary and on par with our standard of service. The resulting complaint was a misunderstanding of liability for the tank itself. A letter was written to the homeowner in an attempt to rectify the situation. The letter clearly stated that the secondary damage was a result of services performed but that the liability is still that of the homeowner.
Our people arrived on time, and started cleaning carpets as agreed. When one section of the carpet did not clean up as well as the first section that we cleaned, the client became belligerent and verbally abusive. Our crew chief stepped out of the house and called our office to enlighten us as to...
what was happening. At this point, the home owner locked our technician inside and began kicking our equipment. After some time, she opened the door and let our technician out. Our staff were instructed to collect the equipment and to leave the premises immediately.
A full refund of the amount paid will be issued. A check will be mailed tomorrow. We are not in a position to issue the check today. We consider this situation resolved and will make no further comment.
Our people arrived on time, and started cleaning carpets as agreedWhen one section of the carpet did not clean up as well as the first section that we cleaned, the client became belligerent and verbally abusiveOur crew chief stepped out of the house and called our office to enlighten us as to what was happeningAt this point, the home owner locked our technician inside and began kicking our equipmentAfter some time, she opened the door and let our technician outOur staff were instructed to collect the equipment and to leave the premises immediately
The above statement is not true statement. The crew member or members were not locked in or out of my property. I am the person that was on the property,therefore I know what happend. The crew was not on time, this company is very unprofessional. This people had the ardasity to leave the crew member at my house for well over an hour. To go back and pick up a working machine that apparently did not work either. I have pictures of the carpet that he claimed should be salvaged. After I exposed him of his laziness, I was told that I used a coupon so my business was not worth it. He had other jobs that were bigger and worth more money. I advise anyone that plans to get their carpet cleaned not to use Servpro in Missouri City. This place is very unprofessional and the workers are very ratchet. They take your money and do a crapy job!! I will keep warning Houston and surrounding customers/areas not to use this company! Its is a franchised business and defiantly the worst. I contacted mangement, with a complaint a complete waste of time I was never contacted back!! I will keep contacting [redacted] until something is done!! I want this place shut down immediately! !
Servpro was dispatched by [redacted] on July 27th to mitigate a water loss at the stated residence. The responding technicians determined at that time that the loss was due to a hair line fracture on the bottom of the toilet tank. There were no indications that the fresh water supply line going in...
to the tank was at fault. During the process of removing the affected drywall behind the tank, further damage was sustained. That damage was directly related to the already compromised integrity of the porcelain. It is our understanding, based on the completed Certificate of Satisfaction that the services performed were exemplary and on par with our standard of service. The resulting complaint was a misunderstanding of liability for the tank itself. A letter was written to the homeowner in an attempt to rectify the situation. The letter clearly stated that the secondary damage was a result of services performed but that the liability is still that of the homeowner.
Our people arrived on time, and started cleaning carpets as agreed. When one section of the carpet did not clean up as well as the first section that we cleaned, the client became belligerent and verbally abusive. Our crew chief stepped out of the house and called our office to enlighten us as to...
what was happening. At this point, the home owner locked our technician inside and began kicking our equipment. After some time, she opened the door and let our technician out. Our staff were instructed to collect the equipment and to leave the premises immediately.
A full refund of the amount paid will be issued. A check will be mailed tomorrow. We are not in a position to issue the check today. We consider this situation resolved and will make no further comment.