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Servpro of Williamsport/Montoursville

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Servpro of Williamsport/Montoursville Reviews (1)

I contacted Servpro of Williamsport/Lewisburg/Selinsgrove back in August 2015 for repair of water damage to my home. They showed up first wanting to remove my entire kitchen flooring yet when I mentioned not even having had opportunity to pick a new floor to be re-installed (because we actually live in this home and use our kitchen) the service "pro" advised me that they would not be replacing it and that I would have to have that done. I immediately contacted a supervisor who advised me that his service personnel were wrong and that they would later contract a flooring expert to fix the floor. As I also needed drywall to be removed in my finished basement due to the same water damage I inquired if they would be able to handle the removal/REFINISHING and RE-PAINTING work on their own or if they would handle this in the same manner by hiring a third party to do that work as well. I explained to him that if this was the case I could save money and hire a third party on my own. (I should have gone with my gut feeling at this point and FIRED them immediately however I took him at his word). Their supervisor Craig ensured me that they do in fact do this part on their own. One week after they tore out two and one half walls a third party drywall contractor came with a Servpro rep and wearing a Servpro T-shirt to do a repair for drywall repair and painting. It's been four weeks now and I still have not heard another word about repairing my Servpro destroyed home. I did however receive a bill in the amount of $1,400.00!! I contacted Brenda K[redacted] of Servpro of Williamsport/Muncy/Lewisburg/Selinsgrove asking for a corrected bill since much of the work they were billing me for was NOT done. Furthermore, when I asked for a repair estimate before starting this venture (as I would assume any half minded person would want) she acted as if I was stupid and stated that they deal with the insurance company and I need not worry about that. Surprising that their bill was EXACTLY what the adjuster quoted (I'm sure it helped that they got a copy from him as well). Only problem is that they DID NOT DO ALL THE WORK OUTLINED in the insurance companies OR THEIR OWN QUOTE. I was clear in the beginning, prior to them doing any work, that I had my own dehumidifiers running and that I did not want or need theirs at all. Of course I was at work while their "pro's" came and they took it upon themselves to place them and bill me for them anyway. While speaking with Brenda K[redacted] she advised me that she spoke with the claims agent and that the bill (again, ironic it was exactly the same as the estimate) they sent was approved by him and that this bill was correct in spite of the work not being completed as estimated. She advised me that this bill ($1,400.00) was the correct amount due them. After speaking with both my home inspector (sent by my mortgage company to secure their interests) and my insurance claims adjuster I was informed by them that they had both spoken with Brenda K[redacted] of Servpro and that they both asked her to send me an updated bill with the correction made as to the actual work completed. I could go on and on about the lies and manipulative manner in which Servpro works but I think you should get the idea at this point. She actually went so far as to tell me that any money left over would have to be PAID TO THEM and returned to the insurance company by them (REALLY, that's a BOLD FACE LIE) I assure you they would keep it. Even my agent advised me that she was lying and that the claim amount was what it was and that I could use it as I saw fit to use for the repairs. Example used: if you want to paint yourself etc. you can use remaining monies to put toward your deductible or upgraded flooring etc. Seriously, these Servpro people act as if the customer is a complete it! They border closely on insurance fraud and cost us ALL more in insurance premiums in the long run. Well Servpro, unfortunately for you not everyone you deal with is a complete it! Social media and word of mouth can make or BREAK a business and I will make it my mission to pass along my experience with Servpro so that others do not make the same mistake that I did.

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Description: Mold & Mildew Inspection/Removal/Remediation, Smoke Odor Counteracting Service, Wall Cleaning, Carpet & Rug Cleaning Equipment& Supplies, Fire & Water Damage Restoration

Address: 2890 Lycoming Mall Dr, Muncy, Pennsylvania, United States, 17756

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