Servpro-West Kirkwood Sunset

Our response is that we will not be taking responsibility for his unjustifiable allegations and liesPlease review the drybook notes for this job which are includedPlease review the attached documents for additional support for our responseThe drybook documentation is proprietary and date and
time stampedIt is clear from Mr***'s complaint that he is trying to take advantage of the insurance company as well as those that work in his homePlease note that our two franchises are premier service providers for *** *** InsuranceWe are held to the highest standards for both quality work and customer serviceThis job file was updated daily with respected claim handlers for this jobLastly, Mr***'s COS which is dated and completed on the last day of this job reflects his satisfaction of our work

Initial Business Response /* (1000, 7, 2015/08/14) */
Removal of nails of tacks and staples from the kitchen floor was not approved to be removed by the insurance company
Replacement the insulation of the in basementWe did remove the affected insulation per the approval of the insurance
companyConsumer has been paid to have this installed
Inspection of HVACHomeowner insurance company has already paid for this HVAC to have this inspected and ot have it cleaned per industry standardDue to water loss
Replace the furnace, approval for HVAC and furnace will need to be approved by homeowners insurance company and was part of her initial claim
Replace or refinish her tableServrpo has agreed to pay homeowner to pay of the damage after the insurance company pay us for the initial loss
Why we did not respond for the last weeks, We are not sure how we have not responded, our GM has been on sight times and our production manager has been there twice over the last nine weeks
Copy of the notes and requested copy and we have supplied all notes to the consumer about the initial water loss
*** *** GM