I have never dealt with a collection agency before this experience but have heard "horror stories" of how rude and threatening they could beWhen Mr*** contacted me from Maitland Credit Solutions regarding a debt I owed I was amazed at how friendly and professional he was throughout the processIt was nothing like what I expected!!!
He not only was informed, knowledgeable, and well versed in his job but he also was genuinely concerned with me as an individualHe answered all my questions, clearly explained all my options and made me feel as though I actually did matter - not just my money
I was educated a great deal on the collection process by Mr*** and everything he assured me of that his company would do and provide me with was spot on and was followwith to the detailInstead of feeling like I was being chased down for money I owed he made me feel as though he was simply trying to assist me - and THAT he did!
Mr*** spoke to me like every professional and anyone in customer service should speak to a personHe even spoke to my wife on one occasion briefly to leave a message and was extremely friendly to herAlthough I never want to go through the collection process again....if I were to do so I would hope they are as kind and personable and as knowledgeable as Mr*** was with me
I never thought paying a bill would make me feel like I was checking into a 5-Star hotel but in this case Mr*** definitely provided me with that type of experienceOther companies could probably learn a thing or two for how to conduct a professional and service-oriented company such as this
I've been in collections twice in over 40 years both by accident. I delt with a representative named [redacted] he was respectable, honest, and calm. I was a bit upset he explained everything throughly and I was suprised at his reserve. Its rare to find a collection agency who helps people and he even gave me time to pay my bill.
I have never dealt with a collection agency before this experience but have heard "horror stories" of how rude and threatening they could beWhen Mr*** contacted me from Maitland Credit Solutions regarding a debt I owed I was amazed at how friendly and professional he was throughout the processIt was nothing like what I expected!!!
He not only was informed, knowledgeable, and well versed in his job but he also was genuinely concerned with me as an individualHe answered all my questions, clearly explained all my options and made me feel as though I actually did matter - not just my money
I was educated a great deal on the collection process by Mr*** and everything he assured me of that his company would do and provide me with was spot on and was followwith to the detailInstead of feeling like I was being chased down for money I owed he made me feel as though he was simply trying to assist me - and THAT he did!
Mr*** spoke to me like every professional and anyone in customer service should speak to a personHe even spoke to my wife on one occasion briefly to leave a message and was extremely friendly to herAlthough I never want to go through the collection process again....if I were to do so I would hope they are as kind and personable and as knowledgeable as Mr*** was with me
I never thought paying a bill would make me feel like I was checking into a 5-Star hotel but in this case Mr*** definitely provided me with that type of experienceOther companies could probably learn a thing or two for how to conduct a professional and service-oriented company such as this
I've been in collections twice in over 40 years both by accident. I delt with a representative named [redacted] he was respectable, honest, and calm. I was a bit upset he explained everything throughly and I was suprised at his reserve. Its rare to find a collection agency who helps people and he even gave me time to pay my bill.