To whom it may concern:On May 6th, 2016, SessionM recieved a complaint via the Revdex.com from a consumer by the name of [redacted] .With regard to the consumers specific complaint, here's what we've been able to find:This user has been in touch with us in [redacted] since March being unable to redeem his pointsHe is able to go through the user flow until he enters the [redacted] , and then the screen keeps processing, never completingPlease note he was not locked out of the system and could gain points, but just cannot redeem them.SessionM has implemented a fix that now allows this user to redeem which he has done.In reviewing this user's account we found proof that this user had run a software script on an uncapped tile in early December of last year, gaining approximately $from us.This is a clear violation of our Terms of Use and his account has been suspended.SessionM considers the issue closed
We found [redacted] in our member databaseHe issued his first customer service ticket on July 6thHe issued additional tickets in regards to his original issue which were merged into his original ticket.One of our customer service agents responded on 8/8, asking for more informationHe responded and we have credited his account with the missing points and closed out the customer service ticket.From our point of view, this issue is now resolved.Please let me know if you have any further questions.Thanks, [redacted]
To whom it may concern:On January 4th, 2015, SessionM recieved a complaint via the Revdex.com from a consumer by the name of [redacted] .With regard to the consumers specific complaint, here's what we've been able to find:The complaint filer does have an account with us, however has not issued a ticket in [redacted] (our customer service software service)From what we can gather from his statement is that the email he received stating the receipt was rejected indicated to email help@***.com versus usThe three forwards he is speaking of are all directed to *** [redacted] is a vendor we use to confirm purchases via receipt scanning.We did locate his receipt and it is a [redacted] product but bought in bulk so we don't believe it was included in the SKU list developed between us and ***.Regardless, we will be contacting the consumer via [redacted] to explain to him what happened and we will be comping him the pts as his receipt is within the parameters of the promotional campaign.SessionM considers the issue closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
To whom it may concern:On May 6th, 2016, SessionM recieved a complaint via the Revdex.com from a consumer by the name of [redacted] .With regard to the consumers specific complaint, here's what we've been able to find:This user has been in touch with us in [redacted] since March being unable to redeem his pointsHe is able to go through the user flow until he enters the [redacted] , and then the screen keeps processing, never completingPlease note he was not locked out of the system and could gain points, but just cannot redeem them.SessionM has implemented a fix that now allows this user to redeem which he has done.In reviewing this user's account we found proof that this user had run a software script on an uncapped tile in early December of last year, gaining approximately $from us.This is a clear violation of our Terms of Use and his account has been suspended.SessionM considers the issue closed
We found [redacted] in our member databaseHe issued his first customer service ticket on July 6thHe issued additional tickets in regards to his original issue which were merged into his original ticket.One of our customer service agents responded on 8/8, asking for more informationHe responded and we have credited his account with the missing points and closed out the customer service ticket.From our point of view, this issue is now resolved.Please let me know if you have any further questions.Thanks, [redacted]
To whom it may concern:On January 4th, 2015, SessionM recieved a complaint via the Revdex.com from a consumer by the name of [redacted] .With regard to the consumers specific complaint, here's what we've been able to find:The complaint filer does have an account with us, however has not issued a ticket in [redacted] (our customer service software service)From what we can gather from his statement is that the email he received stating the receipt was rejected indicated to email help@***.com versus usThe three forwards he is speaking of are all directed to *** [redacted] is a vendor we use to confirm purchases via receipt scanning.We did locate his receipt and it is a [redacted] product but bought in bulk so we don't believe it was included in the SKU list developed between us and ***.Regardless, we will be contacting the consumer via [redacted] to explain to him what happened and we will be comping him the pts as his receipt is within the parameters of the promotional campaign.SessionM considers the issue closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***