Sessions Air Conditioning & Heating, Inc.

Dealership tried to apologize on numerous occasions to the consumerDealership realized that there were a few miscommunications that created this confusion.Dealership Manager intervened due to the miscommunications with the sales staff toward the customerDealership Manager tried to give the
consumer options to help rectify the situationUnfortunately the dealership was not able to find an amicable resolution to assist this consumerConsumer left dealership to find another vehicle elsewhereDealership Manager followed up with this consumer to offer another vehicle to help correct the previous miss communicationsConsumer had already purchased another vehicle at another location and was satisfied with her purchase. Consumer responded to the dealership Manager by stating NOT to call back again that she already bought a vehicleDealership congratulated her on her vehicle purchase and offered to Service her vehicle in the futureDealership also offered a FREE Vehicle Inspection, Consumer replied with a Thank You.No further follow up needed !

Nissan Of Huntington has processed a check for the reimbursement of these charges.Customer will receive check in her mailbox no later then Wednesday via *** **.?

Revdex.com:At this time, I have not been contacted by Nissan of Huntington regarding complaint ID ***.Sincerely,*** ***

I'd like to state that Nissan of Huntington is now under new management and we pride ourselves in providing our customers with a truly exceptional
experienceThat being said, Nissan of Huntington has always been equipped with a state of the art delivery team and extremely knowledgeable personnel who cover all options with customers prior to customers taking physical delivery of their new vehicleIn Contrast, this process makes it impossible for a customer to state that They received the wrong vehicle That they were unclear or didn't understand every feature in their new vehicle On the heels of that, Nissan of Huntington will go the extra mile to assure that our customers are 100% satisfied with their buying experience, but to ask for a $33,(Nissan Rogue SL Premium) vehicle for a lease of $per month because of a lack of communication is completely unrealisticIt seems as this is a simple case of buyers remorseNissan of Huntington did nothing wrong. P.SI made an attempt to call corporate for an "early lease termination" but she's only made payments to her current leaseTherefore, she does not qualify just yet for this program which would've allowed us to get her out of her lease and into a new one at or about what she's paying for the vehicle she really wants nowNissan of Huntington will make another attempt at this program once she fulfills the minimum paymentsI also tried to appraise her car in hopes of closing the gap there as will but when it was all said and done what she wants (right now) represents such a loss that it doesn't make any sense to proceed forwardFeel free to contact me directly if you have any further questionsThank you. Omar A***General ManagerNissan of Huntington

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The speedometer was working properly when brought my car to the shop for diagnosis. When I picked up the car and drove away I realized the the speedometer no longer worked. I immediately returned and was told to bring it back the next morning to quickly check if any connector may have been left unplugged. When I returned the next morning I was asked to leave the car. I reminded them that they said I could wait and should it should not take any longer than 1 hour or so. At that point they started to claim that the diagnosis procedure did not call for any connectors to be check and refused to do anything more the a cursory check to see if they did something to cause the speedometer to stop working. They claim it was just a coincidence that it stopped working.Talking to other mechanics, to properly diagnose a bad ABS controller one should check that the wheel sensors reported bad are actually good which would require disconnecting connectors. They claimed they did none of that, so why was I charged $130 diagnosis fee? What was actually done?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

RE: COMPLAINT 2001 NISSAN MAXIMA, MILES 132,067Customer brought vehicle in for an ABS brake issue. Vehicle was inspected and diagnosed. During diagnosis the technician had noted that the cause of failure was due to the ABS braking control unit. It was also noted that the physical condition of the...

mountings for this unit, as well as the electrical connectors had been tampered with previously by unknown party. Further this unit was leaking brake fluid. We realize this is an expensive repair on an older vehicle, and were willing to work with customer as far as parts pricing etc.The ABS control unit also supplies the speed sensor signal for the speedometer as well. Simply, the vehicle was properly and honestly diagnosed, but customer declined to perform repairs. If the repairs were performed it would have alleviated any and all issues.

Nissan Of Huntington strives to provide exceptional customer service. Unfortunately this is a daunting task, and it is not with out fault. Although we have made miscommunications and have apologized for these inaccuracies it can not help sell this vehicle to this customer. We have made attempts to improve the relationship with the customer through offering our Service Dept. services to assist the customer with her newly purchased vehicle. Unfortunately we are unable to assist this customer further to offset her faulted sales experience. It seems that the customer is unable to be met with a amicable solution. Customer expressed her displeasure of buying a vehicle that they were not happy with from a small dealership. It seems that either one of us car dealerships, either big or small can satisfy this customer. The customer is more then welcome to use our Service Facilities as well as take advantage of our FREE vehicle Inspection...We will be glad to run a Car Fax Report, and Service Records History report to assist this customer on the Information of her new vehicle. These Services are offered as a GOOD WILL courtesy. ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 Dealership tried to apologize on numerous occasions to the consumer. (The dealership called me ONCE, Tuesday July **, 2015 at 5:14pm. Ian left a 50 second vmail. I returned his call same day, at 5:16pm. Two minutes later) Dealership realized that there were a few miscommunications that created this confusion. Dealership Manager intervened due to the miscommunications with the sales staff toward the customer. Dealership Manager tried to give the consumer options to help rectify the situation. (I was NEVER offered options. They said they didn't have options. I wanted the SUV advertised for $12,995 and there were no cars comparable available on that day, at that time. My stress began as the salesman was relentless in trying to get me to consider a new car or another used car that was over $10,000 more than my budget. As stated in my original complaint, I got an apology from the manager, Omar, who said it was his second day on the job. On July [redacted], while I was at Nissan, my issue began when Aly the sales guy said only a manager could tell me the price of the only used SUV on the lot. I still have the recording of that conversation where you can hear him clearly state that only a manager could tell me the cost of the used SUV and they were busy and he acknowledges that I had been waiting 20 minutes for that information. This was after he told me that the cars that I called to purchase days before, and on that same day were actually not there for purchase. I called and told the sales people that I was on my way to purchase either of the two cars I saw online and just needed to confirm that they were there. I still pave the printouts from the ads online and call history to show how many times I called about those 2 cars) Unfortunately the dealership was not able to find an amicable resolution to assist this consumer. Consumer left dealership to find another vehicle elsewhere. Dealership Manager followed up with this consumer to offer another vehicle to help correct the previous miss communications. (I left the dealership on July [redacted]. I wrote a complaint directly to the dealerships website and to the Revdex.com on July [redacted]. The dealership waited until July [redacted] to make FIRST contact with me. I challenge them to prove otherwise. I have my phone history and voicemails as evidence) Consumer had already purchased another vehicle at another location and was satisfied with her purchase. (Ian left a vmail from ###-###-####, 7/**/2015 at 5:13pm. I called him on the cell number he provided ###-###-#### at 5:16pm. He offered a comparable car for $13,995. I let him know that I was forced to purchase a Nissan Rogue that I was NOT HAPPY with. In my original complaint, I stated that I was a VERY motivated buyer because my car was stolen and I needed to replace it immediately. Therefore I had to buy a car. I further expressed my DISAPPOINTMENT in the fact that Nissan of Huntington took 3 weeks to respond to my complaint. I also mentioned it bothered me that he specifically stated he received my complaint from the Revdex.com. It bothered me because I also sent a complaint directly to Nissan. Did that mean if nothing was sent to Revdex.com, they would have ignored the complaint?) Consumer responded to the dealership Manager by stating NOT to call back again that she already bought a vehicle. (The above statement never happened in my conversation with Ian. I actually told Ian that I am coming in on Saturday July [redacted]. He offered a free check up of the car, as I bought it at a small dealership, who did not offer guarantees. I am not mechanically inclined and would have appreciated a review of the condition of the car. Based on the statement in the response above, I conclude that Ian is the MANAGER at Nissan of [redacted]. For clarity Ian stated that even though my complaint was sent to Huntington, [redacted] is the parent company and he just received instructions on that day to contact me.) Dealership congratulated her on her vehicle purchase and offered to Service her vehicle in the future. Dealership also offered a FREE Vehicle Inspection, Consumer replied with a Thank You. No further follow up needed ! (I expect a follow up from Nissan of [redacted]/Huntington to address my original complaint and clarify/prove the claims made in their response above. They also need to recant statements allegedly made by me) 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]