The resolution was made in storePlease update the responseAs discussed with Sharon [redacted] , the service will be discounted 50%, to reload the firmware to the deviceThe cost is $20.Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We have had the conversation about it not being fixed and me being banned for asking questionsWhat is being reported on here from the business is not full truth because all of this will still be refused as it has been the entire time Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:STILL HAVE BROKEN PHONE The issue has not been resolved The owners continue to state I brought in a phone that did not work, even though their employee told me multiple times he had tested the earpiece (not just speakerphone) after fixing the screen I work for the Department of Defense and can provide multiple sources that can verify I used the phone both for work and personal uses normally up until I brought the phone in for screen repair The software issue they refer to that impacted a very small percentage of phones, did not impact my phone- I had been using it for nearly two months with the new software with no issues They loaded the same software on the lower-grade phone they tried to give me and it had no earpiece problems following the upgrade It is not logical that I would spend money on a screen replacement for a phone with no working earpiece- I would have instead purchased a different phone I cannot explain what happened and apparently neither can they Bottom line, the phone stopped working while they had possession of it for repair of the broken screen Responsible owners would take responsibility for this rather than shift the blame No matter what they decide to do with my situation, I suggest the young owners not treat customers with the disrespect I was given They will be more successful down the road if they learn from this experience Regards, [redacted]
[redacted] ,If [redacted] would like us to fix her device - we will give her 50% off the serviceThis is the resolution we are offering, as this is not a manufacture error - but a user errorWe offer a day warranty for manufacturer defects [redacted] was updating her device, during this time -- her device powered off - either because the battery was not fully charged or because the user didn't wait for the software update to complete [redacted] has also been banned from our premise, if she would like her mother or family member to service her device we will be happy to helpRegards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Please see initial complaint They are not offering the same device as mine (Apple 4S), but instead a lower quality device without the features I need and use on a daily basis I do not need a new device, but simply a used Apple 4S that worked like mine did when I took it in to SetCell
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you
are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
That was already told to us and then the service was refused till the removal of feed back on facebook and the complaint made to the Revdex.comThey had the phone for a day and still never fixed the issueAlso got horrible responses to my feedback left for the businessThey yelled at my mother in store and on the phone
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
We have had the conversation about it not being fixed and me being banned for asking questions. What is being reported on here from the business is not full truth because all of this will still be refused as it has been the entire time.
Regards,
[redacted]
Mr. [redacted],We did try to give you a replacement device but you were not satisfied. It was an iPhone 4 which we sell for $200, and we also refunded $75. We are still able to honor this. Please bring your current device to:[redacted]Kansas City MO, [redacted]Where we can better assist you.Thank you,[redacted]
The resolution was made in store. Please update the response. As discussed with Sharon [redacted], the service will be discounted 50%, to reload the firmware to the device. The cost is $20.Regards,[redacted]
[redacted],From our professional standpoint your iPhone has a software issue. Please refer to the Apple forums literature that was printed regarding earpiece problems after the iOS 8 update. Mr. [redacted], you came in for a screen replacement. Which we did for you. Our tech [redacted] said he checked...
your phones voicemail after the repair was made. The voicemail will use your speaker phone, we do a courtesy test to make sure the screen's run smoothly when calling out. Upon picking your phone up - a test call was made and from there your earpiece was discovered non- working. We agreed to take a look at this problem, and was even going to do a courtesy repair and replace your earpiece FOR FREE. After replacing the earpiece -- we then realized it was not your earpiece that was bad but your board --- after contacting Apple and confirming the update issues with the iPhone 4 and 4S's on iOS 8 we were able to effectively diagnose the actual problem which was in fact a software bug - we even printed out literature from the Apple website from several customer complaints regarding their 4S issues on iOS 8.Even after we confirmed - it was indeed the software bug, we offered to replace the iPhone 4S with an iPhone 4 we had in stock - knowing it was not our repair or parts --- but a glitch with the device's software and in no way did a screen replacement destroy the earpiece as it is an impossible as they are separate parts. This business is owned buy a technician who has been in this field for 8 years.We refunded Mr. [redacted] after he refused to take the replacement device. We will not replace Mr. [redacted]'s phone with an iPhone 4S as his phone was damaged due to the software update. A screen replacement was done - which was refunded, and the customer kept the screen.Integrity is a basic building block for doing business and if we felt our company was at fault - the customer would have a replacement device. The fact we tried to give this customer a working device knowing his phone was not damaged due to our repair but was simply damaged due to a software update, and as a courtesy wanted to help Mr. [redacted] in this unfortunate situation. Most consumers don't realize that software updates can brick their phones or crash components, which unfortunately happened to Mr. [redacted] but since we offered to repair this gentleman's cracked screen our company is an easy target to blame.We apologize for the inconvenience Mr. [redacted]. We feel strongly regarding our decision. We have experience fi in hundreds of devices and know wholeheartedly this was an unfortunate situation regarding your software.Sincerely,[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:STILL HAVE BROKEN PHONE. The issue has not been resolved. The owners continue to state I brought in a phone that did not work,
even though their employee told me multiple times he had tested the earpiece
(not just speakerphone) after fixing the screen. I work for the Department of Defense and can
provide multiple sources that can verify I used the phone both for work and
personal uses normally up until I brought the phone in for screen repair. The
software issue they refer to that impacted a very small percentage of phones,
did not impact my phone- I had been using it for nearly two months with the new
software with no issues. They loaded the
same software on the lower-grade phone they tried to give me and it had no earpiece
problems following the upgrade.
It is not logical that I would spend money on a screen replacement
for a phone with no working earpiece- I would have instead purchased a
different phone. I cannot explain what happened
and apparently neither can they. Bottom
line, the phone stopped working while they had possession of it for repair of
the broken screen. Responsible owners
would take responsibility for this rather than shift the blame.
No matter what they decide to do with my situation, I
suggest the young owners not treat customers with the disrespect I was given. They will be more successful down the road if
they learn from this experience.
Regards,
[redacted]
[redacted],If [redacted] would like us to fix her device - we will give her 50% off the service. This is the resolution we are offering, as this is not a manufacture error - but a user error. We offer a 30 day warranty for manufacturer defects. [redacted] was updating her device, during this time -- her device powered off - either because the battery was not fully charged or because the user didn't wait for the software update to complete. [redacted] has also been banned from our premise, if she would like her mother or family member to service her device we will be happy to help. Regards,[redacted]
The resolution was made in storePlease update the responseAs discussed with Sharon [redacted] , the service will be discounted 50%, to reload the firmware to the deviceThe cost is $20.Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We have had the conversation about it not being fixed and me being banned for asking questionsWhat is being reported on here from the business is not full truth because all of this will still be refused as it has been the entire time Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:STILL HAVE BROKEN PHONE The issue has not been resolved The owners continue to state I brought in a phone that did not work, even though their employee told me multiple times he had tested the earpiece (not just speakerphone) after fixing the screen I work for the Department of Defense and can provide multiple sources that can verify I used the phone both for work and personal uses normally up until I brought the phone in for screen repair The software issue they refer to that impacted a very small percentage of phones, did not impact my phone- I had been using it for nearly two months with the new software with no issues They loaded the same software on the lower-grade phone they tried to give me and it had no earpiece problems following the upgrade It is not logical that I would spend money on a screen replacement for a phone with no working earpiece- I would have instead purchased a different phone I cannot explain what happened and apparently neither can they Bottom line, the phone stopped working while they had possession of it for repair of the broken screen Responsible owners would take responsibility for this rather than shift the blame No matter what they decide to do with my situation, I suggest the young owners not treat customers with the disrespect I was given They will be more successful down the road if they learn from this experience Regards, [redacted]
[redacted] ,If [redacted] would like us to fix her device - we will give her 50% off the serviceThis is the resolution we are offering, as this is not a manufacture error - but a user errorWe offer a day warranty for manufacturer defects [redacted] was updating her device, during this time -- her device powered off - either because the battery was not fully charged or because the user didn't wait for the software update to complete [redacted] has also been banned from our premise, if she would like her mother or family member to service her device we will be happy to helpRegards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Please see initial complaint They are not offering the same device as mine (Apple 4S), but instead a lower quality device without the features I need and use on a daily basis I do not need a new device, but simply a used Apple 4S that worked like mine did when I took it in to SetCell
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you
are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
That was already told to us and then the service was refused till the removal of feed back on facebook and the complaint made to the Revdex.comThey had the phone for a day and still never fixed the issueAlso got horrible responses to my feedback left for the businessThey yelled at my mother in store and on the phone
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
We have had the conversation about it not being fixed and me being banned for asking questions. What is being reported on here from the business is not full truth because all of this will still be refused as it has been the entire time.
Regards,
[redacted]
Mr. [redacted],We did try to give you a replacement device but you were not satisfied. It was an iPhone 4 which we sell for $200, and we also refunded $75. We are still able to honor this. Please bring your current device to:[redacted]Kansas City MO, [redacted]Where we can better assist you.Thank you,[redacted]
The resolution was made in store. Please update the response. As discussed with Sharon [redacted], the service will be discounted 50%, to reload the firmware to the device. The cost is $20.Regards,[redacted]
[redacted],From our professional standpoint your iPhone has a software issue. Please refer to the Apple forums literature that was printed regarding earpiece problems after the iOS 8 update. Mr. [redacted], you came in for a screen replacement. Which we did for you. Our tech [redacted] said he checked...
your phones voicemail after the repair was made. The voicemail will use your speaker phone, we do a courtesy test to make sure the screen's run smoothly when calling out. Upon picking your phone up - a test call was made and from there your earpiece was discovered non- working. We agreed to take a look at this problem, and was even going to do a courtesy repair and replace your earpiece FOR FREE. After replacing the earpiece -- we then realized it was not your earpiece that was bad but your board --- after contacting Apple and confirming the update issues with the iPhone 4 and 4S's on iOS 8 we were able to effectively diagnose the actual problem which was in fact a software bug - we even printed out literature from the Apple website from several customer complaints regarding their 4S issues on iOS 8.Even after we confirmed - it was indeed the software bug, we offered to replace the iPhone 4S with an iPhone 4 we had in stock - knowing it was not our repair or parts --- but a glitch with the device's software and in no way did a screen replacement destroy the earpiece as it is an impossible as they are separate parts. This business is owned buy a technician who has been in this field for 8 years.We refunded Mr. [redacted] after he refused to take the replacement device. We will not replace Mr. [redacted]'s phone with an iPhone 4S as his phone was damaged due to the software update. A screen replacement was done - which was refunded, and the customer kept the screen.Integrity is a basic building block for doing business and if we felt our company was at fault - the customer would have a replacement device. The fact we tried to give this customer a working device knowing his phone was not damaged due to our repair but was simply damaged due to a software update, and as a courtesy wanted to help Mr. [redacted] in this unfortunate situation. Most consumers don't realize that software updates can brick their phones or crash components, which unfortunately happened to Mr. [redacted] but since we offered to repair this gentleman's cracked screen our company is an easy target to blame.We apologize for the inconvenience Mr. [redacted]. We feel strongly regarding our decision. We have experience fi in hundreds of devices and know wholeheartedly this was an unfortunate situation regarding your software.Sincerely,[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:STILL HAVE BROKEN PHONE. The issue has not been resolved. The owners continue to state I brought in a phone that did not work,
even though their employee told me multiple times he had tested the earpiece
(not just speakerphone) after fixing the screen. I work for the Department of Defense and can
provide multiple sources that can verify I used the phone both for work and
personal uses normally up until I brought the phone in for screen repair. The
software issue they refer to that impacted a very small percentage of phones,
did not impact my phone- I had been using it for nearly two months with the new
software with no issues. They loaded the
same software on the lower-grade phone they tried to give me and it had no earpiece
problems following the upgrade.
It is not logical that I would spend money on a screen replacement
for a phone with no working earpiece- I would have instead purchased a
different phone. I cannot explain what happened
and apparently neither can they. Bottom
line, the phone stopped working while they had possession of it for repair of
the broken screen. Responsible owners
would take responsibility for this rather than shift the blame.
No matter what they decide to do with my situation, I
suggest the young owners not treat customers with the disrespect I was given. They will be more successful down the road if
they learn from this experience.
Regards,
[redacted]
[redacted],If [redacted] would like us to fix her device - we will give her 50% off the service. This is the resolution we are offering, as this is not a manufacture error - but a user error. We offer a 30 day warranty for manufacturer defects. [redacted] was updating her device, during this time -- her device powered off - either because the battery was not fully charged or because the user didn't wait for the software update to complete. [redacted] has also been banned from our premise, if she would like her mother or family member to service her device we will be happy to help. Regards,[redacted]