We entered a signed contract with this client a week before the project started that stated that a deposit would be collected before beginning any work and that the remainder of the project cost would be paid upon completionThe deposit of $2,covered not only materials but also labor costs for the beginning of the project including regular administrative costs.Our estimate included material costs, which were itemized and the client signed in agreementWhile the clients may not agree with the costs we charged for materials at this point, they did agree to the costs at the beginning of the project and agreed to pay themOur team worked one day in the home removing cabinets, installing cabinets and beginning wiringThe lady of the home, mentioned in the complaint as “wife”, was in and out of the house throughout the day and saw the cabinets we were hangingThere may have been a miscommunication about the height of the cabinets, however it was not mentioned at the time of installation, making it impossible for our company to know there was an issue and correct it without expending laborOn the 2nd day of the scheduled project, we received a message from the client stating that the cabinets were installed too high, that they wanted to cancel the project and asking how much that might cost given that labor had already startedOur signed contract stated, “Client may cancel this contract within business days of signing with no penalty? After that date, Client cancellation will result in forfeiture of the advance payment and a pro-rata calculation of the balance due based on the elapsed time spent on the project”We advised the client not to cancel mid-construction, but offered a price for the amount of work that was doneThe client argued with the price and we did not pursue paymentWe would have been happy to reinstall the cabinets at a height that the clients approved and to fix and wiring or other issues they found as we are bound to do by our contract, however we were asked not to return to the homeDue to the abrupt cancellation of the project and our contractual agreement to proceed through mediation in the event of a dispute, we have kept the $tile we had custom made for this projectBecause the project was not cancelled within days of signing, work has already been completed, labor costs have been paid out and our company was not given the opportunity to address any service concerns before the project was canceled, it is against our policy to offer a refundWe are willing to forfeit the $tile to the client as we understand the costs of cancelling a project can be burdensome and we wish to offer some satisfaction to the client although they are not satisfied with our companyWe also note that the clients did receive cabinets which we assembledBecause the client agreed before the project’s beginning that, “Client cancellation will result in forfeiture of the advance payment and a pro-rata calculation of the balance due based on the elapsed time spent on the project”, it is our position that the advanced payment of $2,was forfeitedWe have chosen not to pursue, “a pro-rata calculation of the balance due based on the elapsed time spent on the project” by both administrative and construction employees, and our decision not to do so made it possible for the clients to use the funds owed to us to hire another companyIt would have been contractually appropriate for the clients concerns to be addressed with our company rather than cancelling the project and hiring another contractor after only one day on-site
On November 3, Seth Molen Construction (SMC) removed and replaced roofing on [redacted] ***s home as per a contractual agreement [redacted] was not present during the roofing process SMC takes pride in craftsmanship and is disappointed in this public complaintSMC made contact with Mr [redacted] within one week of his initial complaint and viewed the problem in person within weeks of his initial complaintSMC observed differences in the construction of Mr***s home during the roofing project but didn’t encounter any said differences which would affect typical SMC procedure SMC replaced only sheets of wood during the project by typical “remove and replace” procedure The actual sheeting replaced by SMC makes no contact with the mentioned “exterior wall.” The “pulling” problem Mr [redacted] has addressed may likely have more to do with a structural or uplift issue This is beyond the realm of SMC contractual obligation and scope of work; a framing and remodel contractor was recommended by SMC to Mr*** Mr [redacted] has mentioned in the public complaint that “leaks” sometimes occur Mr [redacted] has never reported a leak issue to SMC Upon inspection, SMC has not seen any evidence of leaks SMC has not told Mr [redacted] that anyone would be sent out but rather, has referred Mr [redacted] to a separate contractor who has an expertise in the issue Mr [redacted] is experiencing The issue Mr [redacted] is experiencing is not caused by anything SMC has done Tell us why here
We entered a signed contract with this client a week before the project started that stated that a deposit would be collected before beginning any work and that the remainder of the project cost would be paid upon completionThe deposit of $2,covered not only materials but also labor costs for the beginning of the project including regular administrative costs.Our estimate included material costs, which were itemized and the client signed in agreementWhile the clients may not agree with the costs we charged for materials at this point, they did agree to the costs at the beginning of the project and agreed to pay themOur team worked one day in the home removing cabinets, installing cabinets and beginning wiringThe lady of the home, mentioned in the complaint as “wife”, was in and out of the house throughout the day and saw the cabinets we were hangingThere may have been a miscommunication about the height of the cabinets, however it was not mentioned at the time of installation, making it impossible for our company to know there was an issue and correct it without expending laborOn the 2nd day of the scheduled project, we received a message from the client stating that the cabinets were installed too high, that they wanted to cancel the project and asking how much that might cost given that labor had already startedOur signed contract stated, “Client may cancel this contract within business days of signing with no penalty? After that date, Client cancellation will result in forfeiture of the advance payment and a pro-rata calculation of the balance due based on the elapsed time spent on the project”We advised the client not to cancel mid-construction, but offered a price for the amount of work that was doneThe client argued with the price and we did not pursue paymentWe would have been happy to reinstall the cabinets at a height that the clients approved and to fix and wiring or other issues they found as we are bound to do by our contract, however we were asked not to return to the homeDue to the abrupt cancellation of the project and our contractual agreement to proceed through mediation in the event of a dispute, we have kept the $tile we had custom made for this projectBecause the project was not cancelled within days of signing, work has already been completed, labor costs have been paid out and our company was not given the opportunity to address any service concerns before the project was canceled, it is against our policy to offer a refundWe are willing to forfeit the $tile to the client as we understand the costs of cancelling a project can be burdensome and we wish to offer some satisfaction to the client although they are not satisfied with our companyWe also note that the clients did receive cabinets which we assembledBecause the client agreed before the project’s beginning that, “Client cancellation will result in forfeiture of the advance payment and a pro-rata calculation of the balance due based on the elapsed time spent on the project”, it is our position that the advanced payment of $2,was forfeitedWe have chosen not to pursue, “a pro-rata calculation of the balance due based on the elapsed time spent on the project” by both administrative and construction employees, and our decision not to do so made it possible for the clients to use the funds owed to us to hire another companyIt would have been contractually appropriate for the clients concerns to be addressed with our company rather than cancelling the project and hiring another contractor after only one day on-site
On November 3, Seth Molen Construction (SMC) removed and replaced roofing on [redacted] ***s home as per a contractual agreement [redacted] was not present during the roofing process SMC takes pride in craftsmanship and is disappointed in this public complaintSMC made contact with Mr [redacted] within one week of his initial complaint and viewed the problem in person within weeks of his initial complaintSMC observed differences in the construction of Mr***s home during the roofing project but didn’t encounter any said differences which would affect typical SMC procedure SMC replaced only sheets of wood during the project by typical “remove and replace” procedure The actual sheeting replaced by SMC makes no contact with the mentioned “exterior wall.” The “pulling” problem Mr [redacted] has addressed may likely have more to do with a structural or uplift issue This is beyond the realm of SMC contractual obligation and scope of work; a framing and remodel contractor was recommended by SMC to Mr*** Mr [redacted] has mentioned in the public complaint that “leaks” sometimes occur Mr [redacted] has never reported a leak issue to SMC Upon inspection, SMC has not seen any evidence of leaks SMC has not told Mr [redacted] that anyone would be sent out but rather, has referred Mr [redacted] to a separate contractor who has an expertise in the issue Mr [redacted] is experiencing The issue Mr [redacted] is experiencing is not caused by anything SMC has done Tell us why here