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Seth's Lighting & Accessories

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Seth's Lighting & Accessories Reviews (1)

I purchased fixtures, and the store refused to issue a refund after only 5 days. On Wednesday, Dec 10,2014, my wife and I purchased two light fixtures from [redacted]'s Lighting. We were told at the time of purchase, by our sales rep, [redacted], that fixtures could be returned in their original packaging for a full refund within 30 days. On Monday, Dec 15, 2014, I returned the same UN-OPENED fixtures to the store, sealed in the undisturbed packaging. I was told that I would only be issued a store credit. I advised store manager that [redacted] had assured me, just 4 days ago, that I could return the fixtures for a refund. He refused to issue a refund. [redacted] was not there on Monday, Dec 15, when I tried to return the fixtures. I was told [redacted] would be back on Tuesday. I said I would come back on Tuesday, Dec 16. I left. I returned to the store on Tuesday, Dec 16. I was told by the store owner again, that they WOULD NOT issue a refund after 3 days. They were only willing to issue a store credit. When I was given the store credit memo, the manager wrote in, by hand, that the store credit was only good for 60 days, and expires on Feb 16, 2015. We were lied to by the store rep, [redacted], when I originally asked about returning the fixtures. I was never told of their 3 day no refund policy, or I would have never purchased the fixtures from this business. Desired Settlement I am seeking a full refund in the amount of $177.25, for the full purchase price of the two, un-opened light fixtures. Business Response Dear Ms. [redacted],I am responding to the complaint filed with the Revdex.com by our customer, Mr. [redacted] case# XXXXXXXX.On Monday Dec. 15, 2014 Mr. [redacted] attempted to return two light fixtures without a sales receipt. Apparently, he assumed a refund would be granted without the proper documentation. Our showroom sales assistance informed Mr. [redacted] according to our store policy all returns required a receipt. Mr. [redacted] stated the transaction was completed only a couple of days prior; therefore, we should be able to retrieve his receipt. Since this was outside of our normal procedures I was informed of the situation. As a courtesy, I agreed we would attempt to research the sales history in order to produce a copy of the transaction. The sales history revealed his transaction occurred on Dec. 9, which was 5 days prior. Mr. [redacted] was then given an additional copy of this transaction. Our store return policy is clearly visible and states "NO REFUNDS AFTER THREE (3) DAYS" and "NO EXCHANGES AFTER SEVEN (7) DAYS" "RETURNED ITEMS MUST BE IN UNDAMAGED CONDITION AND BE ACCOMPANIED BY A VALID RECEIPT". The store policy is also printed on every sales receipt. Mr. [redacted] was informed that we would gladly issue him a store credit since his return was within the seven day exchange time frame. He then asked when [redacted], the sales assistance who assisted him on the day of the purchase would be available. Mr. [redacted] was advised [redacted] was scheduled to work on Tuesday, Dec. 16. He did not accept the store credit at this time and left our store with the merchandise along with a copy of the receipt that was retrieved for him. I was informed Mr. [redacted] returned on Tuesday Dec. 16 requesting a store credit which [redacted] wrote for him. Mr. [redacted] accepted the store credit and left without incident. Mr. [redacted] did not talk to or meet with the store manager on Tuesday as his complaint indicated. We appreciate the opportunity to present our information in this matter. Sincerely,[redacted], Jr. VP

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Description: Lighting Fixtures-Retail

Address: 8250 US Highway 64, Bartlett, Tennessee, United States, 38133-4192

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