Sign in

Sette Osteria

Sharing is caring! Have something to share about Sette Osteria? Use RevDex to write a review
Reviews Sette Osteria

Sette Osteria Reviews (1)

Review: We went out to dinner here to celebrate my friend's 25th birthday. A few moments after we received our meals, the fire alarm began to go off. the alarm was extremely loud and jarring and was located right above where we were sitting. We looked around to see if we should evacuate the building, but no one else seems to be leaving and there was no sign of a fire. The alarm continued to go off for the next ten minutes. We could barely eat because we were trying to cover our ears and we were all developing headaches. No one from the restaurant staff came around to apologize or explain what was happening. We finally decided to go wait outside. As we got outside, the fire department showed up to investigate the alarm, and were able to turn it off within the next five minutes or so. At this point we just wanted to leave as our dinner experience had been ruined. We went back inside to have our meals boxed up and to ask for the check. We were anticipating some kind of compensation as our meal had been more or less ruined. When the waiter brought the bill, nothing had been taken off and we asked to speak to the manager. At this point, still no one had apologized or explained what had happened. The manager came out and finally apologized for the alarm, but said there was nothing she could do as it had been triggered by the building next door and was therefore not her fault. We explained to her that our friends birthday had essentially been ruined by the alarm, and she offered to call her boss. We waited another ten minutes, and she did not come back out so we asked our waiter to go find her. She finally came back out and said she was sorry but there was still nothing she could do but offer us a dessert or drink. At this point we already had our coats on and were clearly ready to leave. We again asked to have our drinks compensated or at least the birthday girl's dinner, but she said there was nothing she could do. We paid the bill and left.Desired Settlement: The customer service here was very poor. No one came around during the alarm to explain what was going on, and no one actually evacuated the building. This is clearly a matter of safety. I would have been happy if the restaurant had offered to cover our drinks, or at least apologized to us prior to us having to ask for a manager. I would like to have my friends and my meals refunded or a gift card for future service. I would also appreciate an apology from the head manager of the restaurant.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Sat, Nov 30, 2013 at 12:48 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Thank you. I did receive an appropriate response from the restaurant.

Check fields!

Write a review of Sette Osteria

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Sette Osteria Rating

Overall satisfaction rating

Description: Restaurants

Address: 1666 Connecticut Ave, Washington, District of Columbia, United States, 20009

Phone:

Show more...

Web:

This website was reported to be associated with Sette Osteria.



Add contact information for Sette Osteria

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated