SettlementOne Inc

We cannot do anything more Our business is to supply credit reports to mortgage companies The complainant acknowledges applying for a mortgage, the lender obtained her credit report from SettlementOne Everything was done in accordance with the standard procedure and was legally compliant

***,We now have the supporting documentation Ms*** applied for a loan from Mortgage Lenders of America on 2/22/ She signed documents which authorized the Lender to obtain here credit report SettlementOne is a Credit Reporting Agency which contracts with Mortgage Lenders
of America to provide them with credit reports for potential borrowers Ms***’s credit reports were requested as part of her loan application process pursuant to her written consent SettlementOne followed all legal requirements in obtaining her credit reports.-- *** W***General Counsela***@snhinc.com818.*** (mobile)702.*** (eFax)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I Emailed Mortgage Lenders Loan Officer regarding my loan inquiry concerning a pre-qualification letter I was trying to see if I qualified for a loan only. I asked him if his firm was contracted with Settlementone. He never responded. Also you requested my credit file the same day he issued my letter. The same day we concluded our business. And no one mentioned Settlementone to me nor can produce a fiancial application with my name and SettlementOne together on the same non existed application. I had not authorized any other busness but Mortgage Lenders to who our application states.[redacted]
Regards,
[redacted]

Mortgage Lenders of America (MLOA) is a Client of SettlementOne. SettlementOne provides access to consumer credit reports to financial institutions for the purpose of evaluating them for a home loan. SettlementOne does not work with the consumer, initiate any credit transaction, or make credit...

decisions. MLOA did pull the consumers credit for the purpose of evaluating them for a mortgage loan. The mortgage process often takes more than one credit pull to finalize a loan. Again, these pulls were made by MLOA with the consent of the consumer below. SettlementOne in no way pulled this credit on our own behalf, we are simply the technology/data provider. When the consumer contacted SettlementOne, we processed a form letter per credit bureau guidelines and forwarded to MLOA to determine if the multiple pulls were indeed valid. SettlementOne cannot remove a credit inquiry, only assist in the consumer/client communication. We received the letter from the consumer on 09/14/17, processed, and sent MLOA their response letter on the same day. We also sent the consumer back a response letter advising them of who pulled the credit, and how they can work with them to dispute inquiries. We fulfilled our obligation to the client and consumer. As of this date, MLOA has not responded to us with any instructions and should be working directly with the consumer at this time. [redacted]Vice President of OperationsSettlementOne

Hello, Please find below that there has been a resolution to the complaint made from the client for SettlementOne Credit Corporation. The client has been credited and notified of this credit. There is no longer a balance on this client’s account.  Please see below the resolution from our...

collections manager as well as the transaction details. I have also attached the original complaint for reference. Please let me know if there is anything else needed to resolve and close this out.Thank you, [redacted]Director of Corporate DevelopmentSNH Inc.Office: 702-[redacted]Fax: 702-[redacted] From: [redacted] Sent: Satur...⇄ November 21, 2015 7:04 AMTo: [redacted]Subject: [redacted] Bond and Mortgage, I [redacted] Hi [redacted], Please see the debits and credit below.  There was 250.00 credits issued for late fees.  The first 100.00 was off of a 1.23 balance, however, the other 150.00 was accrued over some additional invoices.  I approved the additional credit because this customer was on autopay on the platform and did not realize there would still be outstanding balances that would have to be paid to accounting.  Please let me know if there is anything else I can provide. Best,  [redacted]Collections SupervisorSNH Inc.e[redacted]@snhinc.com(702) [redacted] (Office)(702) [redacted] (Fax)www.SNHInc.com  ---------- Forwarded message ----------From: "[redacted]@snh.com" <[redacted]@snh.com>To: [redacted] <d[redacted]@settlementonescreening.com>Cc: Date: Tue, 24 Nov 2015 23:05:16 +0000Subject: This E-mail was sent from "[redacted]" ([redacted] MP 5002).Scan Date: 11.24.2015 15:05:15 (-0800)Queries to: [redacted]@snh.com---------- Forwarded message ----------From: "[redacted]@snh.com" <[redacted]@snh.com>To: [redacted] <d[redacted]@settlementonescreening.com>Cc: Date: Tue, 24 Nov 2015 23:05:16 +0000Subject: This E-mail was sent from "[redacted]" ([redacted] MP 5002).Scan Date: 11.24.2015 15:05:15 (-0800)Queries to: [redacted]@snh.com

Review: I have been a customer with Settleone for over 7 years. Never had any problems until this year. Had a question on invoice. I had a duplicate invoice for the same charge and I paid for one and thinking I already paid. Then I received the same invoice again with the charge plus a $50 CFC fee. I Paid for the invoice but not CFC b/c I didn't know what CFC was. Contacted their customer department and was transferred to accounting. After a month of trying to get to the right person. Left 4 voice mails and 2 emails finally someone called me back and told me CFC is a late charge. They charged me 3 months of late charge. So I was charged $75 late charge for a $34.95 bill. That seems excessive. Also, I don't remember if I ever signed a contract with them agreeing to this charge so I asked for the contract that I signed with them agreeing to this charge and they could not find it in my file so I just sent me a standard one. I'm a fair person and I felt I was responsible for some of the late charge but not all b/c I contacted them trying to figure out what the charge was. After my 4th call with the accounting person, he finally called me back. I asked for an itemized invoice and still don't have it. They would not waive the charge even they knew I have been a good customer and never been late in the last 7 years. Cusotmer service is horrible. They don't respond to cusotmers. It should not take 1 month and more than 4 calls and 2 emails to get a response. They also need to be honest and call late charge a late charge not CFC. If I had known CFC was late charge and was growing, I would have just paid it first while waiting on an answer.Desired Settlement: I would like the $75.00CFC charges to waived/refunded. If not all at least the last one while I was waiting on a response.

Business

Response:

The customer was late and not in compliance with agreement. However, as a one time courtesy, we will waive the last finance charge of $25.00. We have spoken with customer and this has been settled.

Review: Settlementone619-[redacted] St.San Diego, CA [redacted]The above Business claimed: Individual's identity and Credit report inquiry had business of "Mortgage Reporters" warranted personal financial Credit Inquiry information. Company acted to obtain,on February 26,2015, submitting through Experian Credit Reporting Agency. The Individual/Identity connected to that Credit Report was notified and identified to be Settlementone, via request of a Experian Credit Report for personal credit verification purposes. Settlementone's statement attainment, for Individual's and identity associated to requested credit report as:"Mortgage Reporters". Was a presentation of fraud to take my Identity and my Financial Credit Report for the sole monetary gain of Settlementone, as stated on Settlementone website as doing business as reselling credit data to credit bureau's and unknown parties/businesses without knowledge/ consent/authorization from the person, who's identity,and connection to that credit report which was stolen by Settlementone and deemed identity Thief.I have no knowledge of this business.I do NOT OWN A HOME OR REAL ESTATE PROPERTY, Nor did I conduct any working business relationship or consent to/ give permission/authorize/to conduct or warrant Settlementone's credit inquiry into my individual/identity belonging to this Credit Report.Under CA law, Settlementone is entitled to state your version of my allegation to your action. If you do not respond, in writing, within 30 days, I will report my discovery findings of Settlementones action as stated in the Experian Credit Report as Identity Thief to Law Enforcement Agencies, requesting prosecution.Desired Settlement: Full disclosure to all 3 credit reporting agencies of Settlementones fraudulent attainment of individuals credit report and reselling this information back to the credit reporting agencies/ people/business that it sold this information too. And pay back all the monies it collected thru Fraud to the people Settlementone victimized through identity thief for monetary gain as advertised by that Settlementone is a company that offers Credit Bureau & Data Resale Services.

Business

Response:

[redacted],We now have the supporting documentation Ms. [redacted] applied for a loan from Mortgage Lenders of America on 2/22/15. She signed documents which authorized the Lender to obtain here credit report. SettlementOne is a Credit Reporting Agency which contracts with Mortgage Lenders of America to provide them with credit reports for potential borrowers. Ms. [redacted]’s credit reports were requested as part of her loan application process pursuant to her written consent. SettlementOne followed all legal requirements in obtaining her credit reports.-- [redacted] W. [redacted]General Counsela[redacted]@snhinc.com818.[redacted] (mobile)702.[redacted] (eFax)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I Emailed Mortgage Lenders Loan Officer regarding my loan inquiry concerning a pre-qualification letter I was trying to see if I qualified for a loan only. I asked him if his firm was contracted with Settlementone. He never responded. Also you requested my credit file the same day he issued my letter. The same day we concluded our business. And no one mentioned Settlementone to me nor can produce a fiancial application with my name and SettlementOne together on the same non existed application. I had not authorized any other busness but Mortgage Lenders to who our application states.