Setzer, Beth R Attorney At Law

For your reference, I am attaching a copy of our Terms and Conditions which states no refunds and no returns after daysWe will not be issuing a refund, and a returnAs you stated you have protocol to follow we do as wellI will meet you halfway and gladly issue a call tag for the unwanted and not paid for merchandiseAt our cost, [redacted] will come and retrieve the package within in 3-business daysThey will make three attempts to retrieve the package so please make sure the product is readily available for them to do soI am sorry that you are unhappy with our company and productI have already flagged your company and you will not be called or contacted by us again.Sincerely,Lisa M [redacted] Operations ManagerParamount Distribution LLC###-###-####-Office###-###-####-Faxcustomerservice.paramount@***.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:My maintenance director had been out for a few days and I was able to finally discuss this case with him. Per his notes, he received the first shipment of bulbs. Upon receiving them, he immediately called Paramount Distribution. He asked why the bulbs were sent, since he did not place an order. The rep said to him "Yes you did, I spoke to you last Thursday". At that point he responded "no you didn't, I wasn't at work last Thursday, and how would I have contacted you as I have never heard of you before". My director then proceeded to ask for a pre-paid return slip. The rep said he would put the order on hold. My director did not receive a response for several days so he attempted to call again. This time when he called, the woman answered with a different company name. When my Director asked if he has reached Paramount Distribution LLC, she stuttered then hung up the phone. Not only am I requesting a pre-paid return label for the second order, I am also asking for a refund on the first order, which was paid for inadvertently. I will send both orders back once I receive the labels. Regards, [redacted] ***

Good Morning,My name is Lisa M***; Operations Manager for Paramount Distribution LLCIts unfortunate to hear the disdain that this company seems to have towards us and possibly the unhappiness with our productI would like to if I may address some of the concernsWe do not harass customers,
or call them times a day for paymentWe operate off of a net 30, so we don't even make contact with the customer for at least days about paymentIn reference to the part two of the order that MrTim McCall ordered, we have made several attempts via email, phone and fax to retrieve information about payment status with no success at timesHow can we help or assist a customer if we don't know that there is a problem? Part of fixing it is us even be made aware that there is oneIf we are avoided and aren't being responded to we cannot not resolve anythingAs far as prices you pay with other facilities, our bulbs are warrantiedThese are not home depot or Lowes bulbsThey are commercial grade supplies and that is why they cost more then something you would fine at the places I listed aboveAt this point, we have no problem accepting the return for the bulbs but according to a conversation my customer service manager had with a Lucy at the facility and the assistant manager of maintenance at the facility they do not know where our bulbs arePerhaps, they have been usedI would appreciate if someone from the facility in the next few days to let me know if our merchandise was found and I will be more than happy to issue a call tag for it to have *** retrieve it at our costYour anticipated cooperation in this matter is appreciatedSincerely,Lisa M***Operations ManagerParamount Distribution LLC###-###-####-Office###-###-####-Fax

For your reference, I am attaching a copy of our Terms and Conditions which states no refunds and no returns after 14 days. We will not be issuing a refund, and a return. As you stated you have protocol to follow we do as well. I will meet you halfway and gladly issue a call tag for the unwanted and not paid for merchandise. At our cost, [redacted] will come and retrieve the package within in 3-5 business days. They will make three attempts to retrieve the package so please make sure the product is readily available for them to do so. I am sorry that you are unhappy with our company and product. I have already flagged your company and you will not be called or contacted by us again.Sincerely,Lisa M[redacted]Operations ManagerParamount Distribution LLC###-###-####-Office###-###-####-Faxcustomerservice.paramount@[redacted].com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:My maintenance director had been out for a few days and I was able to finally discuss this case with him. Per his notes, he received the first shipment of bulbs. Upon receiving them, he immediately called Paramount Distribution. He asked why the bulbs were sent, since he did not place an order. The rep said to him "Yes you did, I spoke to you last Thursday". At that point he responded "no you didn't, I wasn't at work last Thursday, and how would I have contacted you as I have never heard of you before".  My director then proceeded to ask for a pre-paid return slip.  The rep said he would put the order on hold.  My director did not receive a response for several days so he attempted to call again. This time when he called, the woman answered with a different company name. When my Director asked if he has reached Paramount Distribution LLC,  she stuttered then hung up the phone. Not only am I requesting a pre-paid return label for the second order, I am also asking for a refund on the first order, which was paid for inadvertently.  I will send both orders back once I receive the labels.
Regards,
[redacted]