Seva Search, Inc.

From: *** ***Date: Wed, Feb 25, at 3:PMSubject: Re: Complaint ID: ***To: *** *** Cc: ***@myRevdex.com.orgThanks.*** ***|Co-Founder & PresidentO:###-###-####|C: ***Get help in
seconds from a quality pro!*** | *** | *** | *** | ***“The goal is to eliminate the hassle of cracking open the phone book or searching the Web to find a merchant.”*** *** ---------- Forwarded message ----------From: *** ***Date: Wed, Feb 25, at 2:PMSubject: Complaint ID: ***To: ***@myRevdex.com.orgCc: *** *** The matter has been resolved, thank you-- Sincerely,*** ***American Standard Roofing###-###-####www.americanstandardroofing.com ---------- Forwarded message ----------From: *** G***Date: Wed, Feb 25, at 2:PMSubject: Complaint ID: ***To: [email protected]: *** *** The matter has been resolved, thank you-- Sincerely,*** G***American Standard Roofing###-###-####www.americanstandardroofing.com---------- Forwarded message ----------From: *** G***Date: Wed, Feb 25, at 2:PMSubject: Complaint ID: ***To: [email protected]: *** *** The matter has been resolved, thank you-- Sincerely,*** G***American Standard Roofing###-###-####www.americanstandardroofing.com

From: [redacted]
font-family: arial, sans-serif;"><[redacted]>Date: Wed, Feb 25, 2015 at 3:01 PMSubject: Re: Complaint ID: [redacted]To: [redacted] <[redacted]@americanstandardroofing.com>Cc: [redacted]@myRevdex.com.orgThanks.
[redacted]|Co-Founder & President
O:###-###-####|C: [redacted]
Get help in 90 seconds from a quality pro!
[redacted] | [redacted] | [redacted] | [redacted] | [redacted]
“The goal is to eliminate the hassle of cracking open the phone book or searching the Web to find a merchant.”[redacted]
 
 
---------- Forwarded message ----------From: [redacted]<[redacted]@americanstandardroofing.com>Date: Wed, Feb 25, 2015 at 2:53 PMSubject: Complaint ID: [redacted]To: [redacted]@myRevdex.com.orgCc: [redacted] <[redacted]>
The matter has been resolved, thank you-- Sincerely,[redacted]
American Standard Roofing
###-###-####
www.americanstandardroofing.com
 
---------- Forwarded message ----------From: [redacted] G[redacted]<[redacted]@americanstandardroofing.com>Date: Wed, Feb 25, 2015 at 2:53 PMSubject: Complaint ID: [redacted]To: [email protected]: [redacted] <[email protected]>The matter has been resolved, thank you-- Sincerely,[redacted] G[redacted]
American Standard Roofing
###-###-####
www.americanstandardroofing.com
---------- Forwarded message ----------From: [redacted] G[redacted]<[redacted]@americanstandardroofing.com>Date: Wed, Feb 25, 2015 at 2:53 PMSubject: Complaint ID: [redacted]To: [email protected]: [redacted] <[email protected]>The matter has been resolved, thank you-- Sincerely,[redacted] G[redacted]
American Standard Roofing
###-###-####
www.americanstandardroofing.com

2/25/2015
Dear [redacted],
I’m reaching out regarding case #[redacted]. We spoke to the person who submitted the complaint on February 9th following your notice.After speaking with our Head of Products, he now understands the following:
• When he attempted to login, his login failed. This is why he was asked for his credit card information- because he had not successfully logged into his account.
• His calls did in fact go to a full voice mail. We are a growing startup with registrations growing by 50% each quarter. Our Head of Products planned on taking calls while visiting family abroad and realized too late that his voice mail was full. We're in the process of hiring new client services reps to keep pace with growth.
• In the approx 3 weeks between signing up on Jan 13th and submitting his complaint on February 4th, he was sent 14 leads free of charge. He was unavailable for all but one. He spoke to the customer, booked the service, and we deducted the $26 charge from his deposit.
• We send free lead previews and only charge per live conversation. Charges can be withdrawn from a deposit account as he chose, or businesses can be billed after each conversation. Otherwise, the service is free of charge.
Again, with regard to the customer's complaint that we failed to deliver leads, the customer now understands that while he deposited $100, he had not been charged for $100 worth of leads. We sent 14 free leads, and he paid $26 only for the lead he spoke to, and, as it turns out, booked with.
To clarify, we do not make promises regarding how many conversations businesses will have and how quickly. We only promise that they won't be charged unless they do.
When consumers use our service, we send free lead previews to a handful of matching companies in their area. Businesses pay nothing unless they have a conversation with a consumer following a free lead preview.
Most of our businesses opt for Pay-As-You-Go, being billed a flat rate for each conversation 1-2 days after they occur and are verified. However, the customer in question chose to add $100 to his account and have charges deducted instead.
On Jan 13th, weeks prior to submitting the complaint, the business in question spoke to and successfully booked a service with a customer. He was charged $24 for that conversation. The service, even with the $100 deposit, had already paid for itself and then some.
We refunded him the remaining balance of $76. He confirmed receipt of the [redacted] refund.
Per our discussion with the customer, we expect that he will retract his complaint.
Please see that the attached email correspondence indicates the customer’s intent to retract his complaint. I would appreciate your assistance as he proceeds to do so.
Thank you,Manpreet S(President)

2/25/2015Dear [redacted],I’m reaching out regarding case #[redacted]. We spoke to the person who submitted the complaint on February 9th following your notice.After speaking with our Head of Products, he now understands the following:• When he attempted to login, his login failed. This is why he was asked for his credit card information- because he had not successfully logged into his account.• His calls did in fact go to a full voice mail. We are a growing startup with registrations growing by 50% each quarter. Our Head of Products planned on taking calls while visiting family abroad and realized too late that his voice mail was full. We're in the process of hiring new client services reps to keep pace with growth.• In the approx 3 weeks between signing up on Jan 13th and submitting his complaint on February 4th, he was sent 14 leads free of charge. He was unavailable for all but one. He spoke to the customer, booked the service, and we deducted the $26 charge from his deposit.• We send free lead previews and only charge per live conversation. Charges can be withdrawn from a deposit account as he chose, or businesses can be billed after each conversation. Otherwise, the service is free of charge.Again, with regard to the customer's complaint that we failed to deliver leads, the customer now understands that while he deposited $100, he had not been charged for $100 worth of leads. We sent 14 free leads, and he paid $26 only for the lead he spoke to, and, as it turns out, booked with.To clarify, we do not make promises regarding how many conversations businesses will have and how quickly. We only promise that they won't be charged unless they do.When consumers use our service, we send free lead previews to a handful of matching companies in their area. Businesses pay nothing unless they have a conversation with a consumer following a free lead preview.Most of our businesses opt for Pay-As-You-Go, being billed a flat rate for each conversation 1-2 days after they occur and are verified. However, the customer in question chose to add $100 to his account and have charges deducted instead.On Jan 13th, weeks prior to submitting the complaint, the business in question spoke to and successfully booked a service with a customer. He was charged $24 for that conversation. The service, even with the $100 deposit, had already paid for itself and then some.We refunded him the remaining balance of $76. He confirmed receipt of the [redacted] refund.Per our discussion with the customer, we expect that he will retract his complaint.Please see that the attached email correspondence indicates the customer’s intent to retract his complaint. I would appreciate your assistance as he proceeds to do so.Thank you,Manpreet S(President)