Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I was contacted by the insurance company on 11/29/two times to discuss my claimThey clearly have a disconnect amongst there organizationI would request that at this time my complaint be posted for those who may be shopping/investigating travel protection have an accurate picture of my experiencePlease respond if you would like copies of the emails for times when I had correspondence with the insurer Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again the so-called independent reviewer decision seem to come out of somewhere (Canada or France) in the deep blue sea so until further notice I am waiting for the full review of the Indiana Insurance Commissioner’s [redacted] . We will hopefully find out who this independent reviewer is.Thanks for your assistance. [redacted]
April 25, Revdex.com NDelaware Street #Indianapolis, IN? 46204- RE: Complaint ID ?" [redacted] Dear Ms [redacted] : Seven Corners, Incis in receipt of Revdex.com Complaint ID Number: [redacted] from [redacted] .? We have reviewed the complaint and appreciate the opportunity to address your concerns In order to clarify the role of the parties involved, One Travel is a travel provider of flight and other vacation accommodations, and Seven Corners, Inc(“Seven Corners”) is the third party administrator contracted to provide claim adjudication services for travel insurance policies issued by Nationwide Mutual Insurance Company Seven Corners evaluated the documentation submitted by Mr [redacted] regarding a trip cancellation claimMr [redacted] noted he cancelled his scheduled travel due to illness (autism and paranoid schizophrenia)Claim documentation presented to this office did not indicate that [redacted] was hospitalized for his illnessThe purchased policy requires that for mental or emotional disorders, the client must be hospitalized to be eligible for coverage benefitsBased upon the above plan language, his claim is not eligible for reimbursement and a denial letter was mailed to his address of record on December 30, On February 16, 2016, this office received a claim appeal from the insured party disputing the initial decision and providing a different reason for cancellationMr [redacted] indicated within his claim appeal, that his travel cancellation resulted from the death of his grandmother who passed away on December 1, The purchased policy provided plan coverage from February 15, to March 9, In order for trip cancellation coverage to be applicable the presented loss must take place after the effective date of his policyHis family member’s death occurred after his policy coverage expired and therefore is ineligible for reimbursementFurther documentation was mailed to the insured’s address of record confirming that his losses were not covered under the purchased travel insurance policy Should Mr [redacted] provide documentation from his treating doctor that he was hospitalized for his illness during the policy effective dates, we will gladly give his claim further considerationBased upon the above information, [redacted] ‘s trip cancellation claim is ineligible for payment due to a policy exclusion The policy language pertinent to this matter is as follows: BENEFITS TRIP CANCELLATION The Company will reimburse You, up to the Maximum Benefit shown on the Confirmation of Coverage, if You are prevented from taking Your Trip for any of the following reasons that are Unforeseen and takes place after the Effective Date: Sickness, Accidental Injury or death of a non-traveling Family Member; LIMITATIONS AND EXCLUSIONS The following exclusions apply to Trip Cancellation & Trip Interruption, Trip Delay, Missed Connection, And Accidental Death & Dismemberment: Mental or emotional disorders, unless hospitalized; We hope this answers Mr [redacted] ‘s concerns regarding his recent travel claimShould you have any further questions involving this claim matter, please contact me at the address listed below Sincerely, Seven Corners, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I just received a response back from Seven CornersWill review and respond as neededThank you for expediting the response Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [I accept the 45$ deductible for each physical therapy but there were sessions and I received only reimbursements of dollar each.Thanks] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below [I filed claims of dollars for physical therapy received by my mother and I already paid the money to service providersThere is dollar deductible on policy I bought for my mother so after that deduction is made I should be reimbursed for what I already paidThanks] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below I am still waiting for their response to my appealThey did not contact me yet Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Reason for my going home to the Philwas the death of my mother
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***I followed the guidelines according to their policy; I explained the reasoning why my primary care doctor did not feel comfortable providing some of the information on their form. She provided a letter from the department of Veterans Affairs Hospital. On Friday, I spoke with a representative from seven corners, requested a copy of their policy to review, and was told it would be emailed to me but I have received it. I tried to explain my health condition that comes unexpectedly and the reason why I did not go to a doctor in Europe for treatment but instead took necessary self-care for medical condition. I was told they would review any new documents I can provide but I have to make an appointment with my VA doctor. Since leaving the military with a disability, I use my own health insurance for most of my medical care and not the VA hospital as much because of convenience and experience
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello, Thank you for your consistent responsesI now understand, based on the last letter sent, the differences in company names and the rolesHowever, this is not a case of "better late than never"I was not made aware at the time of purchase and was therefore severely mislead I read nothing on the website of square mouth, describing about a 10day free look period and as I stated before I was not able to review the policy prior to purchaseI only saw the large print inclusionsThere was no asterisk or fine print There was absolutely no mention of the many "exclusions" I did review, the website thoroughly prior to purchase and only saw repeatedly, the square mouth "zero complaint guarantee" which turns out to really mean nothing at all I therefore cannot accept this answer Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Dr [redacted] is part of Seven Corners' networkI do not think I am responsible for mediating the payment process between Seven Corners and the doctors office as I made sure I go to a doctor who is part of the insurance network prior to going to the doctors' officeThe failure to communicate with the doctor should not make me a victim for? harassing letters from [redacted] lab and their collection office and ruining my credit scoreI hope Seven Corners finds a better way for reaching the doctors' office Regards, [redacted]
October 10, [redacted] Revdex.com N Delaware Street #Indianapolis IN 46204-RE: Complaint ID [redacted] Customer: [redacted] Certificate # [redacted] Policy Name: Inbound Choice Claim # [redacted] Dear Ms***: Seven Corners, Incis in receipt of the rebuttal by [redacted] for Complaint ID Number [redacted] and sent to the attention of Chelsi T [redacted] on October 4, The complainant, [redacted] , has disagreed with our response to this complaintThe Inbound Choice policy purchased by the insured is a limited benefit Travel Medical policy As explained previously, this policy contains a schedule of benefits allowing up to specified limits for medical services The service provided on August for which Mr [redacted] paid $was for three physical therapy treatments during the same visit The Schedule of Benefits included in the policy contains a limit of up to $per visit for physical therapy This is the maximum amount that can be allowed for this medical service under the policy provisions We do find that our statement that the benefit would be paid to the provider of service to be a mistake The benefit payment was made to [redacted] since he had already made payment to the provider We regret that Mr [redacted] is not satisfied with the payment under the policy for the claim in question However, we are contractually required to process claims in accordance with the terms and limitations of the policy At this time we do not find any additional benefit due for this claim Thank you for your time and attention to this matter and should you have questions involving this claim matter, please contact this officeSincerely, Seven Corners, Inc
June 10, [redacted] Revdex.com N Delaware Street #Indianapolis IN 46204-RE: Complaint ID [redacted] Customer: [redacted] Certificate # [redacted] Insured: [redacted] Dear Ms***: Seven Corners, Incis in receipt of Complaint ID Number [redacted] and sent to the attention of Chelsi T [redacted] on June 8, The complainant, [redacted] with [redacted] , has expressed concerns with the handling of recent travel medical insurance claims for insured [redacted] under the certificate # referenced aboveThis office has reviewed the file and the claims in question The insured is covered under a Travel Medical policy which provides coverage for individuals traveling outside their home country Seven Corners received the complainant’s claim on March 2, 2016, for services that were provided to the insured on February 16, In order to determine if benefits were payable under the policy, we required medical records from the hospital, as well as a Proof of Loss form fully completed by the insured and copy of the insured’s passport to verify eligibility under the policy This information was requested on March 11, We did receive the copies of the requested medical records from the hospital, as well as a copy of the passport also provided by the hospital However, we have received no response from the insured to our request for completed Proof of Loss formWe have checked our records and can find no record of any call from the complainant on the dates indicated in the complaint Until the required Proof of Loss form is received from the insured, we will be unable to complete the processing of the claims Thank you for your time and attention to this matter and should you have questions involving this claim matter, please contact this officeSincerely, Seven Corners, Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for the responseHowever as I stated before; this is unacceptableAs I said earlier; I was not made aware PRIOR to my purchase the extreme limitations of this policyNor was I made aware PRIOR to my purchase that I would be dealing with a company other than the one named on the policyThis would have drastically altered my decision in choosing such an inadequate policy and company This was clearly misleading and a blatant bait and switch I expect my claim honored Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Reason for my going home to? the Philwas the death of my mother
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below To Whom It May Concern,I am not in agreement with this settlement offer The denial of this claim is based on my missed flight due to a delay on the way to my destinationI purchased another ticket for $to get to my school in a timely manner, which I do not expect to be reimbursed forI was not able to stay at the JFK airport for two days, which was required if I was to utilize my Etihad Airline ticketI have already agreed to give up one half of my ticket cost of $(one half of the original ticket price of $) based on the insurance company’s delay criteriaMy settlement claim for $fits into the category of cancellation ( not delay )The Etihad airline CANCELLED my return flight that I already paid for on 11/20/This was beyond my control and I was forced to purchase a new return ticket for $ It is only fair and just that the travel insurance that I purchased in good faith cover this CANCELLED flight by the airline The reason I bought the flight cancellation insurance, was to protect me in this type of situation Regards, [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? After reading this message, I understand the Seven corner's has proceeded to issue the settlement in the value $1,Could Revdex.com ensure that is it mailed as soon as possible and provide receipt that is is mailed by certifiable mail delivery and tracking number information through the USPS[redacted] ***Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied by the company's or Wesley's response because they are lies Wesley told me numerous times he would help me get a better copy of the bill, he did not stop correspondence once I told him I was filing a Revdex.com complaint, he did that much earlier The company only needs to look at his emails to confirm this Below is one I sent on February 1st, months before the Revdex.com complaint:"Can you please let me know what's going on?Thanks"I later sent another one to Wesley S [redacted] on february 12th: it is below and I'm sure the company can go through his emails to confirm this: "Wesley, I just can't understand why it is so hard to work with you Do you check your email? Its I have emailed you numerous times and and you simply ignore themI am calling again today to speak with your supervisor, though I doubt this will helpI will also be reaching out to the CEO personally I believe how customer are treated at Seven Corners should be brought to their attention." Also, the above response from the company says they just recieved a claim from me in May, when in fact this was a forwarded email containing the claim that I first sent in July They can easily see this though its funny they don't mention it here Given they are a large company, I'm sure they record their calls Why else would I keep checking back with Wesley for a legible bill if he did not agree to help me procure one?When I called the hospital myself with a translator from my work to get one myself, they told me they could not send me one because the bill had been paid by Seven Corners and so the file was closed or something like that They did pay the hospital bills, but before I had already paid the ones mentioned above out of pocket I believe it was Wesley S***'s or Seven Corners intention to not get me a copy, knowing I couldn't get on myself and submit to my insurance first, thereby preventing them from every reimbursing me These bills would have never been reimbursed had I not filed a report with the Revdex.com I can't believe he would say he never said he would help me We discussed it at lenght over the phone I am assuming they are assuming I didn't record these calls and there is not record of it in the email, just of me asking him to do it He is a liar, he knows it and I suspect the company knows it They could easily listen to our phone calls and see that he surely committed to helping me get a legible copyEven though it took a full year to finally get reimbursed for the claim I submitted for out of pocket expennses, I am glad there are actually responsiblepeople working at Seven Corners to offset such unprofessional, immature, dishonest pawns like Wesley S*** I understand that insurance companies need people of such low caliber to keep their profits by not keeping their promisesI was honestly expecting to be thanking Seven Corners in this response and selecting that I was satisfied given they have finally reimbursed me for out of pocket expenses, even though it took a year after submitting the claim I just can't believe they used this opputunity to call me a liar I truly believe that all current and prospective clients should see what I have gone through and I hope the Revdex.com leaves this post up Regards, [redacted]
April 20, 2016 [redacted] RevDex.com 151 N Delaware Street #2020 Indianapolis IN 46204-2599 RE: Complaint ID – [redacted] Complainant: [redacted] Dear Ms. ***, Seven Corners, Inc. is in receipt of the additional correspondence concerning Complaint ID Number: [redacted] and sent to the attention of Dennis [redacted] on April 18, 2016. The complainant, [redacted] ***, has requested additional clarification concerning our original response. Please be advised that the policy in question remains in effect until September 26, 2016, the original termination date requested at the time of purchase. Thank you for your time and attention to this matter and should you have questions involving this claim matter, please contact this office. Sincerely, Seven Corners, Inc.
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I was contacted by the insurance company on 11/29/two times to discuss my claimThey clearly have a disconnect amongst there organizationI would request that at this time my complaint be posted for those who may be shopping/investigating travel protection have an accurate picture of my experiencePlease respond if you would like copies of the emails for times when I had correspondence with the insurer Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again the so-called independent reviewer decision seem to come out of somewhere (Canada or France) in the deep blue sea so until further notice I am waiting for the full review of the Indiana Insurance Commissioner’s [redacted] . We will hopefully find out who this independent reviewer is.Thanks for your assistance. [redacted]
April 25, Revdex.com NDelaware Street #Indianapolis, IN? 46204- RE: Complaint ID ?" [redacted] Dear Ms [redacted] : Seven Corners, Incis in receipt of Revdex.com Complaint ID Number: [redacted] from [redacted] .? We have reviewed the complaint and appreciate the opportunity to address your concerns In order to clarify the role of the parties involved, One Travel is a travel provider of flight and other vacation accommodations, and Seven Corners, Inc(“Seven Corners”) is the third party administrator contracted to provide claim adjudication services for travel insurance policies issued by Nationwide Mutual Insurance Company Seven Corners evaluated the documentation submitted by Mr [redacted] regarding a trip cancellation claimMr [redacted] noted he cancelled his scheduled travel due to illness (autism and paranoid schizophrenia)Claim documentation presented to this office did not indicate that [redacted] was hospitalized for his illnessThe purchased policy requires that for mental or emotional disorders, the client must be hospitalized to be eligible for coverage benefitsBased upon the above plan language, his claim is not eligible for reimbursement and a denial letter was mailed to his address of record on December 30, On February 16, 2016, this office received a claim appeal from the insured party disputing the initial decision and providing a different reason for cancellationMr [redacted] indicated within his claim appeal, that his travel cancellation resulted from the death of his grandmother who passed away on December 1, The purchased policy provided plan coverage from February 15, to March 9, In order for trip cancellation coverage to be applicable the presented loss must take place after the effective date of his policyHis family member’s death occurred after his policy coverage expired and therefore is ineligible for reimbursementFurther documentation was mailed to the insured’s address of record confirming that his losses were not covered under the purchased travel insurance policy Should Mr [redacted] provide documentation from his treating doctor that he was hospitalized for his illness during the policy effective dates, we will gladly give his claim further considerationBased upon the above information, [redacted] ‘s trip cancellation claim is ineligible for payment due to a policy exclusion The policy language pertinent to this matter is as follows: BENEFITS TRIP CANCELLATION The Company will reimburse You, up to the Maximum Benefit shown on the Confirmation of Coverage, if You are prevented from taking Your Trip for any of the following reasons that are Unforeseen and takes place after the Effective Date: Sickness, Accidental Injury or death of a non-traveling Family Member; LIMITATIONS AND EXCLUSIONS The following exclusions apply to Trip Cancellation & Trip Interruption, Trip Delay, Missed Connection, And Accidental Death & Dismemberment: Mental or emotional disorders, unless hospitalized; We hope this answers Mr [redacted] ‘s concerns regarding his recent travel claimShould you have any further questions involving this claim matter, please contact me at the address listed below Sincerely, Seven Corners, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I just received a response back from Seven CornersWill review and respond as neededThank you for expediting the response Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [I accept the 45$ deductible for each physical therapy but there were sessions and I received only reimbursements of dollar each.Thanks] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below [I filed claims of dollars for physical therapy received by my mother and I already paid the money to service providersThere is dollar deductible on policy I bought for my mother so after that deduction is made I should be reimbursed for what I already paidThanks] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below I am still waiting for their response to my appealThey did not contact me yet Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Reason for my going home to the Philwas the death of my mother
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***I followed the guidelines according to their policy; I explained the reasoning why my primary care doctor did not feel comfortable providing some of the information on their form. She provided a letter from the department of Veterans Affairs Hospital. On Friday, I spoke with a representative from seven corners, requested a copy of their policy to review, and was told it would be emailed to me but I have received it. I tried to explain my health condition that comes unexpectedly and the reason why I did not go to a doctor in Europe for treatment but instead took necessary self-care for medical condition. I was told they would review any new documents I can provide but I have to make an appointment with my VA doctor. Since leaving the military with a disability, I use my own health insurance for most of my medical care and not the VA hospital as much because of convenience and experience
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello, Thank you for your consistent responsesI now understand, based on the last letter sent, the differences in company names and the rolesHowever, this is not a case of "better late than never"I was not made aware at the time of purchase and was therefore severely mislead I read nothing on the website of square mouth, describing about a 10day free look period and as I stated before I was not able to review the policy prior to purchaseI only saw the large print inclusionsThere was no asterisk or fine print There was absolutely no mention of the many "exclusions" I did review, the website thoroughly prior to purchase and only saw repeatedly, the square mouth "zero complaint guarantee" which turns out to really mean nothing at all I therefore cannot accept this answer Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Dr [redacted] is part of Seven Corners' networkI do not think I am responsible for mediating the payment process between Seven Corners and the doctors office as I made sure I go to a doctor who is part of the insurance network prior to going to the doctors' officeThe failure to communicate with the doctor should not make me a victim for? harassing letters from [redacted] lab and their collection office and ruining my credit scoreI hope Seven Corners finds a better way for reaching the doctors' office Regards, [redacted]
October 10, [redacted] Revdex.com N Delaware Street #Indianapolis IN 46204-RE: Complaint ID [redacted] Customer: [redacted] Certificate # [redacted] Policy Name: Inbound Choice Claim # [redacted] Dear Ms***: Seven Corners, Incis in receipt of the rebuttal by [redacted] for Complaint ID Number [redacted] and sent to the attention of Chelsi T [redacted] on October 4, The complainant, [redacted] , has disagreed with our response to this complaintThe Inbound Choice policy purchased by the insured is a limited benefit Travel Medical policy As explained previously, this policy contains a schedule of benefits allowing up to specified limits for medical services The service provided on August for which Mr [redacted] paid $was for three physical therapy treatments during the same visit The Schedule of Benefits included in the policy contains a limit of up to $per visit for physical therapy This is the maximum amount that can be allowed for this medical service under the policy provisions We do find that our statement that the benefit would be paid to the provider of service to be a mistake The benefit payment was made to [redacted] since he had already made payment to the provider We regret that Mr [redacted] is not satisfied with the payment under the policy for the claim in question However, we are contractually required to process claims in accordance with the terms and limitations of the policy At this time we do not find any additional benefit due for this claim Thank you for your time and attention to this matter and should you have questions involving this claim matter, please contact this officeSincerely, Seven Corners, Inc
June 10, [redacted] Revdex.com N Delaware Street #Indianapolis IN 46204-RE: Complaint ID [redacted] Customer: [redacted] Certificate # [redacted] Insured: [redacted] Dear Ms***: Seven Corners, Incis in receipt of Complaint ID Number [redacted] and sent to the attention of Chelsi T [redacted] on June 8, The complainant, [redacted] with [redacted] , has expressed concerns with the handling of recent travel medical insurance claims for insured [redacted] under the certificate # referenced aboveThis office has reviewed the file and the claims in question The insured is covered under a Travel Medical policy which provides coverage for individuals traveling outside their home country Seven Corners received the complainant’s claim on March 2, 2016, for services that were provided to the insured on February 16, In order to determine if benefits were payable under the policy, we required medical records from the hospital, as well as a Proof of Loss form fully completed by the insured and copy of the insured’s passport to verify eligibility under the policy This information was requested on March 11, We did receive the copies of the requested medical records from the hospital, as well as a copy of the passport also provided by the hospital However, we have received no response from the insured to our request for completed Proof of Loss formWe have checked our records and can find no record of any call from the complainant on the dates indicated in the complaint Until the required Proof of Loss form is received from the insured, we will be unable to complete the processing of the claims Thank you for your time and attention to this matter and should you have questions involving this claim matter, please contact this officeSincerely, Seven Corners, Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for the responseHowever as I stated before; this is unacceptableAs I said earlier; I was not made aware PRIOR to my purchase the extreme limitations of this policyNor was I made aware PRIOR to my purchase that I would be dealing with a company other than the one named on the policyThis would have drastically altered my decision in choosing such an inadequate policy and company This was clearly misleading and a blatant bait and switch I expect my claim honored Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Reason for my going home to? the Philwas the death of my mother
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below To Whom It May Concern,I am not in agreement with this settlement offer The denial of this claim is based on my missed flight due to a delay on the way to my destinationI purchased another ticket for $to get to my school in a timely manner, which I do not expect to be reimbursed forI was not able to stay at the JFK airport for two days, which was required if I was to utilize my Etihad Airline ticketI have already agreed to give up one half of my ticket cost of $(one half of the original ticket price of $) based on the insurance company’s delay criteriaMy settlement claim for $fits into the category of cancellation ( not delay )The Etihad airline CANCELLED my return flight that I already paid for on 11/20/This was beyond my control and I was forced to purchase a new return ticket for $ It is only fair and just that the travel insurance that I purchased in good faith cover this CANCELLED flight by the airline The reason I bought the flight cancellation insurance, was to protect me in this type of situation Regards, [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? After reading this message, I understand the Seven corner's has proceeded to issue the settlement in the value $1,Could Revdex.com ensure that is it mailed as soon as possible and provide receipt that is is mailed by certifiable mail delivery and tracking number information through the USPS[redacted] ***Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied by the company's or Wesley's response because they are lies Wesley told me numerous times he would help me get a better copy of the bill, he did not stop correspondence once I told him I was filing a Revdex.com complaint, he did that much earlier The company only needs to look at his emails to confirm this Below is one I sent on February 1st, months before the Revdex.com complaint:"Can you please let me know what's going on?Thanks"I later sent another one to Wesley S [redacted] on february 12th: it is below and I'm sure the company can go through his emails to confirm this: "Wesley, I just can't understand why it is so hard to work with you Do you check your email? Its I have emailed you numerous times and and you simply ignore themI am calling again today to speak with your supervisor, though I doubt this will helpI will also be reaching out to the CEO personally I believe how customer are treated at Seven Corners should be brought to their attention." Also, the above response from the company says they just recieved a claim from me in May, when in fact this was a forwarded email containing the claim that I first sent in July They can easily see this though its funny they don't mention it here Given they are a large company, I'm sure they record their calls Why else would I keep checking back with Wesley for a legible bill if he did not agree to help me procure one?When I called the hospital myself with a translator from my work to get one myself, they told me they could not send me one because the bill had been paid by Seven Corners and so the file was closed or something like that They did pay the hospital bills, but before I had already paid the ones mentioned above out of pocket I believe it was Wesley S***'s or Seven Corners intention to not get me a copy, knowing I couldn't get on myself and submit to my insurance first, thereby preventing them from every reimbursing me These bills would have never been reimbursed had I not filed a report with the Revdex.com I can't believe he would say he never said he would help me We discussed it at lenght over the phone I am assuming they are assuming I didn't record these calls and there is not record of it in the email, just of me asking him to do it He is a liar, he knows it and I suspect the company knows it They could easily listen to our phone calls and see that he surely committed to helping me get a legible copyEven though it took a full year to finally get reimbursed for the claim I submitted for out of pocket expennses, I am glad there are actually responsiblepeople working at Seven Corners to offset such unprofessional, immature, dishonest pawns like Wesley S*** I understand that insurance companies need people of such low caliber to keep their profits by not keeping their promisesI was honestly expecting to be thanking Seven Corners in this response and selecting that I was satisfied given they have finally reimbursed me for out of pocket expenses, even though it took a year after submitting the claim I just can't believe they used this opputunity to call me a liar I truly believe that all current and prospective clients should see what I have gone through and I hope the Revdex.com leaves this post up Regards, [redacted]
April 20, 2016 [redacted] RevDex.com 151 N Delaware Street #2020 Indianapolis IN 46204-2599 RE: Complaint ID – [redacted] Complainant: [redacted] Dear Ms. ***, Seven Corners, Inc. is in receipt of the additional correspondence concerning Complaint ID Number: [redacted] and sent to the attention of Dennis [redacted] on April 18, 2016. The complainant, [redacted] ***, has requested additional clarification concerning our original response. Please be advised that the policy in question remains in effect until September 26, 2016, the original termination date requested at the time of purchase. Thank you for your time and attention to this matter and should you have questions involving this claim matter, please contact this office. Sincerely, Seven Corners, Inc.