I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. We have talked on the phone and he has
offered to come out and do the floors again at no charge and that HE will do them personallyWhile this does not completely solve my problem and at this point, I am not sure there is a completely satisfactory resolution, I am considering his offerIt just creates more headaches, cost, and time for meI have to once again have movers (as a single mom) come move all the furniture off the floors and rent another hotel room for me and my three kidsIt will cost me more money to have him come out and do it again so I want to make sure everyone knows thatNot to mention the inconvenience of itI am not sure he understands thisIt is not a simple thing to just come out and redo floorsI have shared that with him that my frustration is that no one was answering his calls while he was out of the country so my calls were not returned and he or someone never even contacted me or followed up or came to look at the floors to ask me if I was happySince I paid up front, and should not have I recognize now, I felt jiltedWhy follow up if we have her money? The floors could have been done again right away if my phone calls were takenI am trying to give him the opportunity to fix this but at the same time, I have to be honest and say that to come out and fix it now really just costs me more money againSo I am out even more money and money I don't have right now but I do appreciate his offer and finally contacting me as I am sure it was hard to do thatI hope MrLee understands this is not personalThis is business. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***
I been talk to [redacted] she will give me a call backI'm b nice people come back refinishing floor for her
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. We have talked on the phone and he has
offered to come out and do the floors again at no charge and that HE will do them personallyWhile this does not completely solve my problem and at this point, I am not sure there is a completely satisfactory resolution, I am considering his offerIt just creates more headaches, cost, and time for meI have to once again have movers (as a single mom) come move all the furniture off the floors and rent another hotel room for me and my three kidsIt will cost me more money to have him come out and do it again so I want to make sure everyone knows thatNot to mention the inconvenience of itI am not sure he understands thisIt is not a simple thing to just come out and redo floorsI have shared that with him that my frustration is that no one was answering his calls while he was out of the country so my calls were not returned and he or someone never even contacted me or followed up or came to look at the floors to ask me if I was happySince I paid up front, and should not have I recognize now, I felt jiltedWhy follow up if we have her money? The floors could have been done again right away if my phone calls were takenI am trying to give him the opportunity to fix this but at the same time, I have to be honest and say that to come out and fix it now really just costs me more money againSo I am out even more money and money I don't have right now but I do appreciate his offer and finally contacting me as I am sure it was hard to do thatI hope MrLee understands this is not personalThis is business. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***
I been talk to [redacted] she will give me a call back. I'm b nice people come back refinishing floor for her.