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Seven Gables Inn

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Seven Gables Inn Reviews (1)

I really wanted to give this place 5 stars...honestly! However their customer service is downright APPALLING so I wish I could give them ZERO stars.

My husband and I were taking a few days off to celebrate our anniversary. We traveled with another couple (who separately had terrible experiences with this venue) as well. When we arrived things seemed great. The location is perfect and the front desk lady urged us to enjoy the wine hour and to check in after. We happily obliged. However while enjoying our wine and cheese JR (a male worker there) came up to my husband and I and said "I just want to let you know that your mom called here". I initially was like oh do I need to call her back? His response was "no I just wanted to let you know". I had spoken to my mother earlier in the day and had no missed calls so I knew it was nothing urgent. So we thought they must have set up a surprise for us in our room. Why JR felt the need to tell us this and ruin the surprise is beyond me. We get to the room and there was a bottle of wine, etc but of course the surprise was ruined. I sort of brushed off this experience with this guy as a fluke and decided to just call the front desk the next evening to share my concerns. I didn't want this guy to think ruining other guest's surprises was okay (mind you he also ruined another couple's surprise..the ones we were traveling with). Anyways, I spoke to a woman whose name I cannot recall who was so nice and apologized for what happened and advised me to talk to the manager, stating that this issue should be addressed, on check out whose name was Lyla...(not confident of the spelling). Upon check out I was expecting a sincere apology from Lyla...instead what I got was MORTIFYING! I told her my disappointment in this situation, and her immediate response was "We did not do anything wrong because we were not told that it was a surprise". I was seriously like are you kidding me? I told her all I wanted was an apology, and that I was told by another employee to speak to her. She kept her ground insinuating that I was wrong, and that they were perfect. I left the hotel fuming by how poorly we were treated. We never got a sincere anything from them...

What we discovered about this place is that they feel some sense of entitlement about their property as they mentioned countless times that nobody has ever had issues with their hotel (meanwhile there are some less than stellar reviews on here complaining about customer service as well). The other couple and I asked to speak to the owner, Susan, and we were told she would call us the next day. Still waiting on that call...though I doubt it will come and rather I will get some generic response on here that their hotel is perfect. We all believe that the behavior exhibited by the managers at this facility are probably a reflection of the owner since they all seem to think it is okay to treat people poorly. The other couple was treated poorly by JR (who turned out to be a manager) as well as Lyla.

My husband and I have traveled all over the world and have frequented many B&Bs and had outstanding service. This was the first and WORST hotel experience ever. The only good thing about their hotel is the view and location...if you enjoy awful customer service then this is the place for you. Of note there are so many other cute B&Bs in the area that we spotted on our bike ride so check those out instead. We will never return here, and we will make sure none of our family members or friends stay here either. There were many other things that went wrong but I just don't have the energy to type it all on here.

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Address: 26 N Meramec Ave, Saint Louis, Missouri, United States, 63105-3859

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