Initial Business Response /* (1000, 5, 2016/09/08) */
*** ***, We are sorry you are having issues with your vehicleWhen your vehicle arrived on 04/05/we had replaced the clutch *** and a new flywheelThis repair was performed by Charles our ASE Master TechnicianWhen you came in with
a concern months after the original installation date we had found your clutch slave cylinder was leakingAt this time we provided you an estimate for repair but you had declinedDriving any vehicle with clutch hydraulic issue can cause premature wear and internal damageIt is not physically possible to claim we had installed the clutch components incorrectlyYou have driven your vehicle for close to monthsHad any component been installed incorrectly the vehicle wouldn't have been drive ableAll of the work we perform comes with a year and or 24,mile nationwide parts & labor warrantyNeglect, abuse and the failure of any other component will void the warranty on any effected part(s)Had your vehicles issue been the clutch disc, pressure plate, Release Bearing, or the flywheel we would have been paid by our warranty protection plan to warranty the parts and labor for youThe last time we spoke with you we had offered to remove your transmission at your expense to show you that the replaced components were in fact installed correctlyHere at our facility we have factory GM Service manuals and exploded view diagrams so we could show you in person how your clutch was installedWe would like to see the old parts and the Documentation from Victory Muffler and BrakeLet's get this resolved as quickly as possible
Initial Consumer Rebuttal /* (3000, 7, 2016/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have documentation from another shop specifying what was installed incorrectlyAlso I was having issues from the date the clutch was installed and brought it back multiple times to be told nothing was wrong till on the last time you told me my slave was leakingIn the time I drove it, it never lost any hydraulic fluid as wellIt was also still full when I took it to the other shopBy that time the slave had started to stick and not realeaseThe other shop claims that the parts that were installed incorrectly may have caused the damageAlso spoke with Reliable Chevrolet breiflyThey said that the vehicle might still drive if the throwout for was not installed propperly but it would cause problemsSimilar to the ones I complained about
Final Consumer Response /* (4200, 17, 2016/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am aware that there is only one corrwct way for the parts to be installedI have worked in auto repair before as well as went to college for itI also trust ***He won't lie to meMy fiancee and I worked along side him on the engine rebuild for my Mercury I am also aware that a slave can be faulty without visibly leakingThat doesn't excuse thw fact it was not fixed initially along with the clutchI was not even made aware of the issue untill the 3rd or 4th time I brought the truck back in to have it looked atFirst few times you simply drove it around the block claiming it was fineI didnt believe you but I drove it to Houston TX and back on good faith anyway because it was the only vehicle I had atm and the trip was paid forLucky it didnt strand me because bt the time I got home it was barely drivableIt had slipped and shifted off the too since the day you gave ot back to me after the clutch job....the issue SHOULD have been addressed then...but multiple times you turned me away saying its fineTill finally after enough times you get it on the lift and tell me the slave is badNo more excusesI want this resolved now
Final Business Response /* (4000, 14, 2016/09/19) */
***Document Attached***
Hello ***,
Thanks for the replyAs I have stated in my previous reply I would like to see the damaged parts, and the documentation from Victory Muffler and BrakeI understand you are just repeating what you have been told by another repair facilityHowever I still disagree with what you are being toldI am certain that your release bearing was installed correctlyIt's not physically possible to install the Release bearing incorrectly and install the transmissionPlease see the attached pictures to what I am referring toIf you would take note that the release bearing has a collar on one side and it does align in the "finger" of the clutch forkIt cannot be installed backwardsAlso please take note to the statement from National Bearings that this design of release bearing is "Sealed and Self Aligning"As for a clutch slave cylinder it doesn't have to be leaking externally to be faultyJust like a brake master cylinder they can have an internal sealing problem and this will allow the excessive pressure from the fluid to pass ** the internal valveIn result this will give you poor hydraulic pressure and possibly intermittent pedal pressure
Initial Business Response /* (1000, 5, 2016/09/08) */
*** ***, We are sorry you are having issues with your vehicleWhen your vehicle arrived on 04/05/we had replaced the clutch *** and a new flywheelThis repair was performed by Charles our ASE Master TechnicianWhen you came in with
a concern months after the original installation date we had found your clutch slave cylinder was leakingAt this time we provided you an estimate for repair but you had declinedDriving any vehicle with clutch hydraulic issue can cause premature wear and internal damageIt is not physically possible to claim we had installed the clutch components incorrectlyYou have driven your vehicle for close to monthsHad any component been installed incorrectly the vehicle wouldn't have been drive ableAll of the work we perform comes with a year and or 24,mile nationwide parts & labor warrantyNeglect, abuse and the failure of any other component will void the warranty on any effected part(s)Had your vehicles issue been the clutch disc, pressure plate, Release Bearing, or the flywheel we would have been paid by our warranty protection plan to warranty the parts and labor for youThe last time we spoke with you we had offered to remove your transmission at your expense to show you that the replaced components were in fact installed correctlyHere at our facility we have factory GM Service manuals and exploded view diagrams so we could show you in person how your clutch was installedWe would like to see the old parts and the Documentation from Victory Muffler and BrakeLet's get this resolved as quickly as possible
Initial Consumer Rebuttal /* (3000, 7, 2016/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have documentation from another shop specifying what was installed incorrectlyAlso I was having issues from the date the clutch was installed and brought it back multiple times to be told nothing was wrong till on the last time you told me my slave was leakingIn the time I drove it, it never lost any hydraulic fluid as wellIt was also still full when I took it to the other shopBy that time the slave had started to stick and not realeaseThe other shop claims that the parts that were installed incorrectly may have caused the damageAlso spoke with Reliable Chevrolet breiflyThey said that the vehicle might still drive if the throwout for was not installed propperly but it would cause problemsSimilar to the ones I complained about
Final Consumer Response /* (4200, 17, 2016/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am aware that there is only one corrwct way for the parts to be installedI have worked in auto repair before as well as went to college for itI also trust ***He won't lie to meMy fiancee and I worked along side him on the engine rebuild for my Mercury I am also aware that a slave can be faulty without visibly leakingThat doesn't excuse thw fact it was not fixed initially along with the clutchI was not even made aware of the issue untill the 3rd or 4th time I brought the truck back in to have it looked atFirst few times you simply drove it around the block claiming it was fineI didnt believe you but I drove it to Houston TX and back on good faith anyway because it was the only vehicle I had atm and the trip was paid forLucky it didnt strand me because bt the time I got home it was barely drivableIt had slipped and shifted off the too since the day you gave ot back to me after the clutch job....the issue SHOULD have been addressed then...but multiple times you turned me away saying its fineTill finally after enough times you get it on the lift and tell me the slave is badNo more excusesI want this resolved now
Final Business Response /* (4000, 14, 2016/09/19) */
***Document Attached***
Hello ***,
Thanks for the replyAs I have stated in my previous reply I would like to see the damaged parts, and the documentation from Victory Muffler and BrakeI understand you are just repeating what you have been told by another repair facilityHowever I still disagree with what you are being toldI am certain that your release bearing was installed correctlyIt's not physically possible to install the Release bearing incorrectly and install the transmissionPlease see the attached pictures to what I am referring toIf you would take note that the release bearing has a collar on one side and it does align in the "finger" of the clutch forkIt cannot be installed backwardsAlso please take note to the statement from National Bearings that this design of release bearing is "Sealed and Self Aligning"As for a clutch slave cylinder it doesn't have to be leaking externally to be faultyJust like a brake master cylinder they can have an internal sealing problem and this will allow the excessive pressure from the fluid to pass ** the internal valveIn result this will give you poor hydraulic pressure and possibly intermittent pedal pressure