I'm writing in responce to the complaint by Mr [redacted] I only found out that Mr [redacted] had an issue with his vehicle when I was emailed by the Revdex.com, I never recieved any contact from Mr [redacted] , therefore, I did not have a chance to rectify the situation in any wayHad Mr [redacted] called my facility and there was a problem with the original work done ( which was done last July!), the repair would had been done at no charge! When I read the complaint I contacted Mr [redacted] and we spoke about the situationI let him know that the work would have been completed for free and that I felt it really wasn't fair to me that I didn't at least get a call from himI then mentioned to Mr [redacted] that if he brings his documentation from [redacted] and I agree with the description of the problem, I'd gladly refund his moneyWe did have what I thought was a nice conversation, I think he also understood where I was coming from as wellMr [redacted] stated that he thought the job was out of warranty, I told him that I back up my work, I would just need the chance Mr [redacted] had agreed to come by to recieve his refund, but I haven't seen him yetI called his home after a few days, I spoke to his dad and he said that his son (Mr [redacted] ) has been working, doing snow removalWhen he comes in, I will refund his moneyWhen he read his [redacted] paper work to me over the phone I agreed that it atleast made sense, I just need to see it To anyone else reading this, please give a facility the chance to back their work up! I've been in business for fifteen years and have a very loyal customer base, that doesn't happen by accidentWe stand by our work Thanks for reading, ***
I'm writing in responce to the complaint by Mr [redacted] I only found out that Mr [redacted] had an issue with his vehicle when I was emailed by the Revdex.com, I never recieved any contact from Mr [redacted] , therefore, I did not have a chance to rectify the situation in any wayHad Mr [redacted] called my facility and there was a problem with the original work done ( which was done last July!), the repair would had been done at no charge! When I read the complaint I contacted Mr [redacted] and we spoke about the situationI let him know that the work would have been completed for free and that I felt it really wasn't fair to me that I didn't at least get a call from himI then mentioned to Mr [redacted] that if he brings his documentation from [redacted] and I agree with the description of the problem, I'd gladly refund his moneyWe did have what I thought was a nice conversation, I think he also understood where I was coming from as wellMr [redacted] stated that he thought the job was out of warranty, I told him that I back up my work, I would just need the chance Mr [redacted] had agreed to come by to recieve his refund, but I haven't seen him yetI called his home after a few days, I spoke to his dad and he said that his son (Mr [redacted] ) has been working, doing snow removalWhen he comes in, I will refund his moneyWhen he read his [redacted] paper work to me over the phone I agreed that it atleast made sense, I just need to see it To anyone else reading this, please give a facility the chance to back their work up! I've been in business for fifteen years and have a very loyal customer base, that doesn't happen by accidentWe stand by our work Thanks for reading, ***