Seven Sports, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I wanted to provide the attached documentation to prove that the instructions given by Seven Sports Inc. Customer Care in their email on March **, 2015 was followed.  The only instructions given in that email was to put "Att: Returns" along with the address of where to return.  As you can see from the copy of the [redacted] label attached I complied with those instructions.  I took it upon myself to include a copy of the packing slip (also attached here) which shows all the rest of the required information (Order # and my name and address) mentioned in Seven Sports Inc.'s response to this complaint.  I've also attached the [redacted] Proof of Delivery, further proving the return was received by Seven Sports Inc.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I wanted to provide the attached documentation to prove that the instructions given by Seven Sports Inc. Customer Care in their email on March **, 2015 was followed.  The only instructions given in that email was to put "Att: Returns" along with the address of where to return.  As you can see from the copy of the [redacted] label attached I complied with those instructions.  I took it upon myself to include a copy of the packing slip (also attached here) which shows all the rest of the required information (Order # and my name and address) mentioned in Seven Sports Inc.'s response to this complaint.  I've also attached the [redacted] Proof of Delivery, further proving the return was received by Seven Sports Inc.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Seven Sports, Inc regarding complaint ID [redacted].Sincerely,[redacted]

Customer received replacement pair [redacted] :
[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]This is a copy of our return policy from the website:"Returns policyWe want all our customers to receive...

high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.When we receive the product, we will refund the value of the purchased the product, but not the original freight. All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.All returns are processed the same day we receive them; your credit card statement can take 48 to 72 hours before the credit reflects on your statement. If we made a shipping error, please contact us. We will correct it immediately free of charge.You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.You always have a 1 year warranty period if something is wrong with the product do to a manufacturing defect. Your claim should be send to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.How to return a productPlease note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.Our return address is:[redacted]
[redacted]
[redacted]
[redacted]It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours."Customer did not put any information in the box as required and did not mark the box "Returns:" As instructed in an email. They then placed an additional order which further complicated matters.Yet we still shipped a replacement. And are not quite sure of what they returned or the condition.Lastly, I explained to the customer that because of the time period that we could probably not do a [redacted] Refund. I will refund by a check as long as a full andfinal statement is signed. I can provide that by email.Thank you,[redacted]

Review: We ordered 2 pairs or Vedero Hi-Top Cleats from Seven Sports Inc on March **, 2015 (Order #[redacted]). We ordered 2 different sizes (size 10.5 and 11) unsure of what would be the best fit with the intention of returning one of the pairs. The 2 pairs were received in a timely manner and it appeared the size 10.5 pair was the better fit. After contacting Seven Sports customer service, we returned the size 11 pair for a refund on April *, 2015. Seven Sports did not require an RMA. On April **, 2015 after trying on the size 10.5 again it was decided these were still too big and a second order was placed for a third pair of cleats (size 10; Order #[redacted]). As of May **, 2015 we have not seen a credit for the size 11 cleats returned nor have we received the size 10 cleats from the second order. We have contacted Seven Sports, Inc. via phone and email multiple times with no resolution. Each time we communicated with a person named [redacted] has stated numerous times the size 10 cleats would be shipped. They even went so far as to give us a [redacted] tracking number which [redacted] status has read "label created" since May **, 2015. Nothing actually shipped yet. [redacted] has also stated multiple times he would process refund. We have not seen this hit our [redacted] account to date.Desired Settlement: We would like a credit for the size 11 cleats ($54.99)We would like to receive the size 10 cleatsWe would also like to return the size 10.5 cleats for a refund. We are still holding on to these until the top two issues are resolved.

Business

Response:

Customer received replacement pair [redacted] :

[redacted]This is a copy of our return policy from the website:"Returns policyWe want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.When we receive the product, we will refund the value of the purchased the product, but not the original freight. All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.All returns are processed the same day we receive them; your credit card statement can take 48 to 72 hours before the credit reflects on your statement. If we made a shipping error, please contact us. We will correct it immediately free of charge.You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.You always have a 1 year warranty period if something is wrong with the product do to a manufacturing defect. Your claim should be send to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.How to return a productPlease note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.Our return address is:[redacted]It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours."Customer did not put any information in the box as required and did not mark the box "Returns:" As instructed in an email. They then placed an additional order which further complicated matters.Yet we still shipped a replacement. And are not quite sure of what they returned or the condition.Lastly, I explained to the customer that because of the time period that we could probably not do a [redacted] Refund. I will refund by a check as long as a full andfinal statement is signed. I can provide that by email.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I wanted to provide the attached documentation to prove that the instructions given by Seven Sports Inc. Customer Care in their email on March **, 2015 was followed. The only instructions given in that email was to put "Att: Returns" along with the address of where to return. As you can see from the copy of the [redacted] label attached I complied with those instructions. I took it upon myself to include a copy of the packing slip (also attached here) which shows all the rest of the required information (Order # and my name and address) mentioned in Seven Sports Inc.'s response to this complaint. I've also attached the [redacted] Proof of Delivery, further proving the return was received by Seven Sports Inc.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Seven Sports, Inc regarding complaint ID [redacted].Sincerely,[redacted]