Customer received replacement pair [redacted] : [redacted] [redacted] This is a copy of our return policy from the website:"Returns policyWe want all our customers to receive high quality productsIf there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer serviceIf you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within days of receipt for a refund.When we receive the product, we will refund the value of the purchased the product, but not the original freightAll products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the productOtherwise it will not be possible to obtain a refund.All returns are processed the same day we receive them; your credit card statement can take to hours before the credit reflects on your statementIf we made a shipping error, please contact usWe will correct it immediately free of charge.You must pay for the freight to return the goods and this must also be arranged by yourselfThe goods are your responsibility until they reach our warehousePlease ensure you pack the return safely to prevent any damage to the products or boxes.You always have a year warranty period if something is wrong with the product do to a manufacturing defectYour claim should be send to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.How to return a productPlease note that when you return a product it is very important to state the order number as well as your name and addressWithout these details we will not be able to process your refundFurthermore, a detailed description of the problem is necessary – if you have a claimRemember to provide us with a receipt for your freight charges if we have to reimburse them.Our return address is: [redacted] ***It can take up to days for us to receive your return, depending on which postal service you useOnce we have received the returned products, we will inspect them and process the refund within hours."Customer did not put any information in the box as required and did not mark the box "Returns:" As instructed in an emailThey then placed an additional order which further complicated matters.Yet we still shipped a replacementAnd are not quite sure of what they returned or the condition.Lastly, I explained to the customer that because of the time period that we could probably not do a [redacted] RefundI will refund by a check as long as a full andfinal statement is signedI can provide that by email.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I wanted to provide the attached documentation to prove that the instructions given by Seven Sports IncCustomer Care in their email on March **, was followed The only instructions given in that email was to put "Att: Returns" along with the address of where to return As you can see from the copy of the [redacted] label attached I complied with those instructions I took it upon myself to include a copy of the packing slip (also attached here) which shows all the rest of the required information (Order # and my name and address) mentioned in Seven Sports Inc.'s response to this complaint I've also attached the [redacted] Proof of Delivery, further proving the return was received by Seven Sports Inc[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Customer received replacement pair [redacted] : [redacted] [redacted] This is a copy of our return policy from the website:"Returns policyWe want all our customers to receive high quality productsIf there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer serviceIf you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within days of receipt for a refund.When we receive the product, we will refund the value of the purchased the product, but not the original freightAll products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the productOtherwise it will not be possible to obtain a refund.All returns are processed the same day we receive them; your credit card statement can take to hours before the credit reflects on your statementIf we made a shipping error, please contact usWe will correct it immediately free of charge.You must pay for the freight to return the goods and this must also be arranged by yourselfThe goods are your responsibility until they reach our warehousePlease ensure you pack the return safely to prevent any damage to the products or boxes.You always have a year warranty period if something is wrong with the product do to a manufacturing defectYour claim should be send to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.How to return a productPlease note that when you return a product it is very important to state the order number as well as your name and addressWithout these details we will not be able to process your refundFurthermore, a detailed description of the problem is necessary – if you have a claimRemember to provide us with a receipt for your freight charges if we have to reimburse them.Our return address is: [redacted] ***It can take up to days for us to receive your return, depending on which postal service you useOnce we have received the returned products, we will inspect them and process the refund within hours."Customer did not put any information in the box as required and did not mark the box "Returns:" As instructed in an emailThey then placed an additional order which further complicated matters.Yet we still shipped a replacementAnd are not quite sure of what they returned or the condition.Lastly, I explained to the customer that because of the time period that we could probably not do a [redacted] RefundI will refund by a check as long as a full andfinal statement is signedI can provide that by email.Thank you, [redacted]
Revdex.com:At this time, I have not been contacted by Seven Sports, Inc regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I wanted to provide the attached documentation to prove that the instructions given by Seven Sports IncCustomer Care in their email on March **, was followed The only instructions given in that email was to put "Att: Returns" along with the address of where to return As you can see from the copy of the [redacted] label attached I complied with those instructions I took it upon myself to include a copy of the packing slip (also attached here) which shows all the rest of the required information (Order # and my name and address) mentioned in Seven Sports Inc.'s response to this complaint I've also attached the [redacted] Proof of Delivery, further proving the return was received by Seven Sports Inc[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]