Seven Star Construction

Brooks Heating and Air came to do the Fall check up portion of our service contract on our year old furnace The heater hadn't been used all summerThe tech opened the closet, connected what looked like a multi-meter with alligator clips to wiring, ran the heater for minutes, and said," Uh oh -you have 90% Parts per million Carbon Monoxide output" and need a whole new HVAC unitA sales man will call." He disconnected the heater so we couldn't "accidentally kill ourselves" and left The Brooks sales person called with quotes on Lennox brand units, ranging from upwards of $10,ooo to $3,if we kept our current outdoor condenser We had specifically asked for pricing on all brands they carried, and he gave us what we feel were the highest prices they had in the warehouseNaturally we had another HVAC company come inspect our unitThey used two different CO detectors, inspected inside the burner area and at vents all around the house where they found ZERO carbon monoxide emittingOur brand new fifty dollar CO alarm also did not detect CO while the heater ran during the THIRTy MINUTE testing period Brooks Heating and Air tried to tell us that we had a crack or hole in our heat exchange and it was causing CO to leak, and that was a lieThe sales man told my husband by phone that all of our copper lines would also need to be replaced if we kept the condenser unit we have now to try and save money (it's only years old) and THAT"S a lie, because they are the industry standard size for that tonnageBrooks uses deceptive practices, and I know we are not the first to catch them before getting taken unawares I am just surprised that there are no other reviews in the negative hereBut I do see that your policy makes it a little difficult All they have to do is not respond to this review, as if they didn't service us at all to make it go away Well, it IS going awayMy husband was their customer for yearsThis would've been the 3rd unit he bought from them, the first two in his old mobile home And, as it turns out, my husband's place of employment whom also used Brooks has had it with them as well ! There is no resolution to this There is no action to remedy or complaint to resolveBrooks has gone the way of many businesses and used deceptive practices and greed, effectively destroying the trust of its patrons They couldn't GIVE US and new HVAC unit a service contract for free to make this rightI wouldn't have them back in my home!

The tenant(s) filed this complaint within minutes after leaving the office having been told they submitted an improper notice to vacate and would be responsible for paying both October and November rent pursuant to the Lease Agreement The conduct of the tenant was so bad that the Senior Leasing Consultant filed an incident report The tenant(s) have not reported any electrical problems or mold issues to management.The tenant(s) are angry because they have purchased a home and are trying to avoid paying their last month's rent.Attached is a statement from the Property Manager disputing their claims of mold or electrical issues Also attached is a copy of the maintenance history of this property during the tenant(s) occupancy Also attached is a copy of the incident report which clearly documents the belligerent and disruptive behavior of the tenant(s).No rent concession will be given and the tenants are expected to honor their lease agreement

Mrand Mrs***, We are so sorry that you have had difficulties with one of our recycled partsIt is our policy, as you will see on the front top right hand side, front bottom left hand side and #on the back of the invoice (see attached), to not include labor in our warrantyWe strive to satisfy our customer by replacing the defective parts, but, as you could imagine, if we were to cover the labor that is done by another business, we would have to increase the price on our parts substantiallyWe truly apologize if this was not something that was made completely clear to you and the business that took care of your labor needsThere was an invoice attached to the product and the mechanic should have given you notice before he did any repairs that there was not any warranty on his laborAgain, we are sorry for your inconvenience and for any financial burden this may have placed on you Sincerely, [redacted] , V.PLamar Auto Salvage, Inc

Brooks Heating and Air came to do the Fall check up portion of our service
contract on our 15 year old furnace. The heater hadn't been used all summer. The
tech opened the closet, connected what looked like a multi-meter with alligator
clips to wiring, ran the heater for 2 minutes, and said," Uh oh -you have 90%
Parts per million Carbon Monoxide output" and need a whole new HVAC unit. A sales man
will call." He disconnected the heater so we couldn't "accidentally kill
ourselves" and left. The Brooks sales person called with quotes on 3 Lennox
brand units, ranging from upwards of $10,ooo to $3,000 if we kept our current 2010 outdoor condenser.
We had specifically asked for pricing on all brands they
carried, and he gave us what we feel were the highest prices they had in the
warehouse. Naturally we had another HVAC company come inspect our unit. They used two
different CO detectors, inspected inside the burner area and at vents all around
the house where they found ZERO carbon monoxide emitting. Our brand new fifty
dollar CO alarm also did not detect CO while the heater ran during the THIRTy
MINUTE testing period. Brooks Heating and Air tried to tell us that we had a
crack or hole in our heat exchange and it was causing CO to leak, and that was a
lie. The sales man told my husband by phone that all of our copper lines would also
need to be replaced if we kept the condenser unit we have now to try and save money (it's only 5 years old) and THAT"S a lie,
because they are the industry standard size for that tonnage. Brooks uses
deceptive practices, and I know we are not the first to catch them before
getting taken unawares. I am just surprised that there are no other reviews in the negative here. But I do see that your policy makes it a little difficult.
All they have to do is not respond to this review, as if they didn't service us at all to make it go away. Well, it IS going away. My husband was their customer for 15 years. This would've been the 3rd unit he bought from them, the first two in his old mobile home.

And, as it turns out, my husband's place of employment whom also used Brooks has had it with them as well ! There is no resolution to this.
There is no action to remedy or complaint to resolve. Brooks has gone the way of many businesses and used deceptive practices and greed, effectively destroying the trust of its patrons. They couldn't GIVE US and new HVAC unit a service contract for free to make this right. I wouldn't have them back in my home!

Ms. [redacted] owns a home in the [redacted] Townhomes Owners Association, Inc. which is a privately owned community.  The owners elect a Board of Directors, made up of property owners, to make decisions on behalf of the community.  Brownstone Properties, Inc. is the managing agent hired by the...

Association.  The Board of Directors sets forth the terms and conditions under which snow will be removed and the Board of Directors selects the vendor.  Therefore, Ms. [redacted]'s complaint should rest with the Association rather than the management firm.However, in direct response to the complaint made by Ms. [redacted], Brownstone Properties, Inc does acknowledge that she called the office and left a message that was forwarded to the Association Manager.  This message was received Tuesday morning.  However, the Association Manager could not decipher the entire phone number, just the last 4 digits.Out of 104 units, Ms. [redacted]'s was the only complaint at that time.  In fact, the Association Manager had been to the community the night before for a regularly scheduled Board of Directors meeting.  The Board was satisfied with the work.  Nobody, including the Association Manager, had any difficulty getting in and out, although there was snow piled up here and there of course.Ms. [redacted] is welcome to address any further concerns directly to the Board of Directors.  They meet regularly and the meetings are open to all homeowners. The Board members are her neighbors who volunteer their time in an effort to serve their community.

I called today to ask if they had a motor mount for my car. After having to call twice due to their long wait times, a guy picked up the phone and rudely said "Hello" as if I were bothering him. Not "Lamar Auto Salvage this is _________", just a gruff "Hello". Unsure if I had actually gotten who I called, I asked if they had motor mounts available for my car. He rudely cut me off midway through my question and said "I don't sell motor mounts" and hung up! Upon further investigation of reviews elsewhere, it seems this is a recurring theme. Rude customer service is not acceptable when you are giving your money to a business. Others have complained about this very same issue as far back as 2012 on other review sites, yet the problem is still ongoing? This tells me they care nothing about their customers and how they are viewed by them, because if they did, I would have nipped the rude "customer service" in the bud as soon as it reared it's ugly head. I would rather spend full price somewhere that regards their customers a little more highly than this place where they just seem bothered by you calling them, IF you can get through. I would not recommend using this place to anyone. Go to their facebook page and look at some of their reviews and complaints and you will see that these people have a history of rude phone etiquette. No thanks. Me and my money will go elsewhere.

As stated, the tenant(s) vacated the property and were present at the final walk through where they were informed there was damage to the carpet, specifically a urine odor.  The security deposit was refunded in a timely manner in accordance with both the Lease Agreement and the Virginia...

Residential Landlord and Tenant Act along with a written explanation of charges.  The carpet was saturated with pet urine and could not be cleaned.  Therefore, the tenants were charged for the carpet replacement pursuant to the Lease Agreement, the Damage Addendum, the Pet Addendum, and the VRLTA.  The tenant(s) did not pay a pet deposit.  They paid a non-refundable pet fee which was disclosed as non-refundable in the Lease Application, the Lease Agreement, and the Pet Addendum.  The deductions made from the security deposit were paid to the Landlord and were not retained by the Managing Agent.  Both the Landlord and the Managing Agent have acted in accordance with the contract and with Virginia Law.  The tenant(s) allowed their pet to destroy the carpet by urinating indoors and the tenant(s) have been held accountable for their actions.  A sample of the carpet has been retained by Management.

Ms. [redacted] contacted the office yesterday afternoon and requested to know the term of her lease and the renewal options.Upon review of the file, her original lease was found.  The lease was for an original term of one-year and stated that in order to terminate (cancel) the lease, either...

party must give a 90 day notice.  In the absence of such notice, the lease automatically renews for a month to month period.Ms. [redacted] renewed the lease upon one year terms with the last term expiring November 30, 2015.  Since neither the Landlord nor the Tenant gave notice to cancel the lease effective November 30, 2015,  the lease automatically renewed for a month to month term.Ms. [redacted] was insistent on renewal terms.  Therefore, she was verbally given two renewal options and told this would be followed up in writing today.  Her renewal options are to remain on a month to month lease at a set rate or sign a one-year renewal at a lesser set rate.  Of course, she also has the right not to accept any change and can therefore vacate by simply giving a thirty day notice.Ms. [redacted] therefore has three options to consider, which was only done at her request.  Neither the Landlord or the Agent is making her move or suddenly changing things.  Ms. [redacted] asked for renewal options, which she has been given.  She is welcome to stay on a month to month lease for as long as she likes or she is welcome to sign a new one year agreement as she has done so in the past.  The decision rest with Ms. [redacted] and the office encourages her to contact us if she has additional questions or concerns.

Mr. and Mrs. [redacted],
We are so sorry that you have had difficulties with one of our recycled parts. It is our policy, as you will see on the front top right hand side, front bottom left hand side and #14 on the back of the invoice (see attached), to not include labor in our warranty. We...

strive to satisfy our customer by replacing the defective parts, but, as you could imagine, if we were to cover the labor that is done by another business, we would have to increase the price on our parts substantially. We truly apologize if this was not something that was made completely clear to you and the business that took care of your labor needs. There was an invoice attached to the product and the mechanic should have given you notice before he did any repairs that there was not any warranty on his labor. Again, we are sorry for your inconvenience and for any financial burden this may have placed on you. 
Sincerely,
 
[redacted], V.P.
Lamar Auto Salvage, Inc.

The tenant(s) filed this complaint within 45 minutes after leaving the office having been told they submitted an improper notice to vacate and would be responsible for paying both October and November rent pursuant to the Lease Agreement.  The conduct of the tenant was so bad that the Senior...

Leasing Consultant filed an incident report.  The tenant(s) have not reported any electrical problems or mold issues to management.The tenant(s) are angry because they have purchased a home and are trying to avoid paying their last month's rent.Attached is a statement from the Property Manager disputing their claims of mold or electrical issues.  Also attached is a copy of the maintenance history of this property during the tenant(s) occupancy.  Also attached is a copy of the incident report which clearly documents the belligerent and disruptive behavior of the tenant(s).No rent concession will be given and the tenants are expected to honor their lease agreement.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
we were not provided any evidence that the carpet had any urine on it. We were told that a s comfort company would perform a test, but no test results were ever released. For all we know, they kept a small portion that had a small amount of urine on it, but that does not justify replacing all of the carpet. We paid for a professional cleaning of the carpet, and they did not note any pet stains or irine smells. A landlord has no right to charge for carpet replacement due to one possible urine spot. That is abuse of power.
Regards,
[redacted]

Review: The [redacted] of the company [redacted] did not complete the work and the work that he did is unsafe, incorrect, and not to [redacted] Building code. The hand rails he removed and replaced are loose and dangerous. In addition, he did damage to the interior of the property and left it a mess and incomplete as well. No permit was obtained. He also did considerable damage to our landscaping, grass and stained the sidewalk. He dripped paint all over the new work and our garbage pails too. He refused to come back to complete the work and in the end, cost us thousands of dollars to repair the work he did to make our home safe for our family and visitors. We have to hire an attorney and will take this matter to the Court. He took our money and will not return calls.Desired Settlement: Refund of payment he received and additional for the Company we hired to clean all the concrete and damage to our landscaping. Plus the cost of new repairs to make the property safe from his negligence.