Seven West at the Trails

My name is Rob H[redacted]. I am the General Manager here at Surprise Ford. I personally talked with Mr. [redacted] as well as my service manager Richard A[redacted]. After speaking with Mr. [redacted] we have come to the conclusion that we need to take another look at his vehicle. He had a problem that was...

intermittent and we could never get it to duplicate while it was here. He is worried that now the car is out of the manufacture warranty. I have let him know on this problem that there should be no charge. I gave him my personal cell number (###-###-####) so he could contact me and we can get the vehicle in here and resolve the issue. He stated he would call me when he knew the earliest time he could bring it in. Thank you

Mr. [redacted] bought his 2013 Hyundai Genesis here on January 20th 2018. I have read his complaint. Part of his complaint was that the salesman said the car was under factory warranty. I spoke with the salesman and he disagrees that he said that. However to protect the customer and the business we...

have them sign a Federal AS-IS form stating the vehicle has no warranty. However we did offer Mr. Bestegui the opportunity to take advantage of the extended service plan to protect him which he declined. All that said when I found out the situation I decided to offer to pay for half the repairs. We even took the vehicle to the Hyundai store down the road to get a second opinion. As a business operator it pains us to have these type of occasional problems. I thought offering to pay half the repairs was more then fair. Please feel free to contact me if there is anything further you need. Robert H[redacted] General Manager###-###-####Surprise Ford

It is not fair to purchase a vehicle and for it to break down 3 weeks after purchase, regardless of warranties. The salesman did say it had factory warranty and my father is a witness. I did buy the vehicle without warranty with the intention to add it later where it was more affordable than the dealerships. The car had the check engine light come on since I bought it. Paying for half of the vehicle isn't enough. Why should I be in debt $26,000, just to have to pay for a new engine 3 weeks after purchase. I think it would be fair for Surprise Ford to fix the car they sold, or Hyundai to honor powertrain warranty, which is up to 60k miles or 5 years of purchase. I don't see how it's fair for me to have to come up with $8000 dollars or half out of my own pocket. I have no way of getting that kind of money. Which is the reason I bought a car in payments from a dealership, where a person would assume the car will be good for at least a little while. The only solution is for the dealership to pay to fix the car or take it back. I called Exeter and they said the dealership was able to take the car back, but surprise Ford denied.

I talked to Elle and let her know I have left Mr. [redacted] numerous messages and they are recorded in our CRM. I would really like Mr. [redacted] to meet me here at the store so we could come to a resolution to the problem. I m at a point were I would like to have this case closed because he won't communicate. Thank you

He may have a Lemon Law buy back. Unfortunately that is not between him and the dealer. That would be between him and Ford motor company. In his owners manual there is a section to proceed with that to Ford motor company. His vehicle is currently at A competitors shop waiting on an engine.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I,m sorry that this happened. I have personally have been  in the car business for 36 years. I started in service where I was a service adviser. There were many times cars under warranty would have engine failure. You can't predict when that might be. I will still pay half the expense as goodwill. As is in your response you declined any coverage and were planning on securing at a later date. I in no way shape or form gain anything from this happening. If you choose to pay the other half contact me on my cell phone at ###-###-####.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

RE: ID [redacted]   We take the concerns and comments of our residents very seriously and on January 31st, when the maintenance issues from the move in on September 6th were brought to our attention a service request was promptly completed and scheduled to address the items on February 6th per...

the resident’s request.   In regards to the concerns during the historic snow storm that occurred in Portland starting on the evening of January 10th, the team at Seven West worked tirelessly to manage the snow and ice accumulation across the property. Given the storm of this magnitude meeting each and every resident’s expectations of clearing snow and ice was not feasible but every attempt was made to address major areas of concern in a prompt manner.   Given the quick response to maintenance items once brought to the attention of the team, we will not be releasing the resident from their lease.   We are happy to sit down with the resident to discuss their concerns at length, we are dedicated to this process.     brett j[redacted] | property manager o:503.579.2422 f:503.579.6134   seven west at the trails 14790 SW Scholls Ferry Rd Beaverton, OR 97007 www.7westbeaverton.com | [email protected] PROFESSIONALLY MANAGED BY AVENUE5 RESIDENTIAL | AVENUE5.COM

I spoke with Mrs. [redacted] this morning. They will be here on Tuesday the 18th to resolve the issue. We will be replacing the item needed at no cost to them. [lease feel free to reach out to me directly on my cell phone if needed. ###-###-####. Thanks for your time on this matter

Mrs. [redacted] is all good now. She was very uncomfortable about not having a lender when she left the dealership. She is all signed up and enjoying her Explorer. Please feel free to contact me directly if needed, ###-###-####. Thank you for your time with this matter.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]. For the fact that I'm rejecting this response is that everything u just said was a lie. I talk to the manager about our sidewalk the day my son fell he said he would get someone out there that day and get it cleared of. I have pictures on my phone of how bad it was. And for the maintenance issues we had there never came and fix one thing we told them about. This is the worst managed apartment  Complex I've ever lived at. I will not just let them take advantage of us sorry not letting this go I've wrote down everything that have not fixed for us. And all the dates we called in and told them about