Seven X Motors

Review: My son was going o purchase a car there . He gave them a 300.00 deposit . I called the next day and verified the deposit was refundable and the time frame for getting the car . My son called there on Thursday night and he was asked to bring cash (10,500.00) . I told my son it was going to be a bank check since it was an auto loan . My son called back and let them know, and they said it was not a problem . My husband and I went to pick the car up on Friday, only to find out they would not take a bank check because it was over 10.000.00 . I was told as soon as that check was deposited, IRS would be involved . They then wanted me to have the bank wire the money into their account . By this time, I was so aggravated with all the talk going around there, I told them I did not want the car . I requested my son's deposit back, and was told I could not have it . I would never do business with this company . On my bill of sale, it states the title would be held if final payment was with a check . They would not even take the check . They spoke with the lending bank .Desired Settlement: I want my sons deposit back .

Business

Response:

Seven X Motors Case ID #[redacted]

On 2/**/13 a young man named [redacted] and his father came into my dealership to buy a car, test drove it and we had agreed on a price. The original price for the car was $12,500. [redacted] and his father told me it would be a cash deal and we had lowered the price to accomadate them to $11,400 On the same day he had also left me a $300 dollar deposit to work on the car to get it ready and said he would be back to pick it up either on Tuesday 2/**/2013 or on Wednesday 2/**/2013 and at said time the agreement was to bring the balance of$1 l,100. In good faith we wrote up a bill of sale that clearly states the balance of the car was to be paid in full by 2/**/2013 witch is an extra day then what he had promised to come in. In the event he did not come in on or before that day the deposit would be lost. ( as seen clealy on the bill of sale that [redacted] had singed ) [redacted] had told me the car he wanted would not be registered in N. Y State and would be registered in his state of Connecticut which means as a N.Y State registered dealer (for 20 years) I would have to go to my D.M.V and obtain an in-transit plate for him to drive the car home. We had all the papers filled out including a completed MV50. We had the car N. Y state inspected (by an outside source ) also fully detailed and serviced to go out. Complete will oil change, tire rotation, and a 28 point complete inspection done here on site. On that following Monday 2/**/2013 [redacted] had called me to give us an update on is financial status he had told me his mom was trying to get a loan thought her bank and would let me know the outcome. On Tuesday 2/**/2013 [redacted] called to let us know that he could not come up with all the money and was trying to get the balance. At this time he had asked me to lower the price. I told him I could not go any lower that I had done the best I could do for him. However would look into it for him to see if I could work with him on the price some more. The next day we had another conversation and I had lower the price for him again to the absolute limit from the balance owed of $11, 100 to the now new lower price of $10.800. We here at 7xmotors take extreme pride in what he do, and pride our selfs on working with every costumer the best way we can at all times. That is why we bent over backwards in a genuine attempt to appreciate [redacted] financial status and to work with him to get the car that he so very much desired for the price he could afford. On 2/**/2013 [redacted] and I had another conversation where at this time he had told me he was going to buy the car and his mom had received the loan thought the bank. At this time [redacted] had told me that his mom would be bringing me a check. I made it clear to [redacted] I do not take checks and asked him to see about cashing said check and bringing me in cash. [redacted] response to this was he would tell him mom and let me know. We never herd back from [redacted]. On 2/**/2013 I received a call from [redacted] mother which I had never met before or have ever done business with. She told me she was going to stop in that same day and pay for the car in full at the now lowered price of $10,800 and if her son would have called not to tell him of the her coming to my place of business and buying the car. Right then I was a bit weary but could understand that maybe it was a surprise. Later that day I had met [redacted] mom [redacted] she came in like she said she would. We had proceeded with finalizing the transaction when she presented me with a check for the amount of $10,500. Right away I saw the check was for the wrong amount and had told her we would not except her check and had made this fact very clear to her son. [redacted] then proceeded to make a very rapid phone call to someone who she had claimed was her bank I spoke with the lady on the phone and asked her if she could maybe just do a bank transfer. She had told me she can not do that and did not know how to. We simply hung up the phone with this lady and I had called my lawyer [redacted] ( c.c attached ) he had said clearly to [redacted] that a bank transfer in a simple daily banking aqurance and strongly advised me not to except the check at all due to the fact it was out of state and payment could be stopped weeks after car had left. I then proceeded to call my bank and spoke with the branch manager about this issue and she advised me the same. Sense the check was over $10,000 there would be an automatic 72 hour hold plus she had confirmed that it is 100% possible to stop payment on a bank check and advised me not to except it. At this time [redacted] was outside on the phone she looked very nervous and disturbed. I then called her bank and had given her bank the check and routing number. They had told me they could not find any evidence of said account or transaction and it was possible that her information just had not hit there system yet that they could confirm her information by speaking with her. She absolutely refused to speak to her bank to simply confirm the information. I then hung up the phone with her bank and she had stated she wanted to back out of the deal. (To clarify) It wasn't that we did not trust her or beleave what she was telling us it was the fact that my lawyer and my bank manager both told me not to except the check and there shouldn't have ben any problem with a wire transfer. She refused to cooperate with her own bank (that I had on the phone) and fused any other payment besides the check. I mad it very clear to he son who had bought the car and signed the papers that I would not be excepting any check. At this time I had presented her with the bill of sale that he son had signed where again it clearly states and to quote ( The purchaser ( [redacted]) agrees to pay the seller the sum of $11, 100 on delivery of the agreement, receipt of which is hereby acknowledged, and to pay the seller the balance due on or before 2/**/2013 or purchaser hereby agrees to forfeit said amount to the seller as and for liquidated damage for his broach) end quote. [redacted] mom wanted to back out of the deal on 2/**/2013 there for breaching contract and ultimately forfeiting the deposit. My deepest apologies go out to the [redacted] regarding this matter. However 7Xmotors is not to be held in fault. The procedure and documents required for the State of N.Y were all done accordingly and the fallout of not related or caused by any effect of 7xmotors by is a direct result of miss communication on the [redacted] behave. Thank you.

Sincerely, [redacted] Seven X Motors

Business

Response:

Seven X Motors Case ID #[redacted]

In response to [redacted] complaint, I do believe my first rebudle answered all of her concerns. It all began on 2/**/13. [redacted] son, [redacted], and his father walked into my dealership to buy a car. They test drove a 2004 Volvo V70R; a very fast and expensive vehicle. [redacted] was very interested in the vehicle. The original price for the car was $12,500. [redacted] and his father told me it would be a cash deal and we had lowered the price to accommodate them to $11,400. That same day [redacted] left us a three hundred dollar deposit to hold the car for him and to begin working on and getting it ready for him to pick up at a later date. [redacted], the sole purchaser of the vehicle, told me he would be back on Tuesday 2/**/2013 or Wednesday 2/**/2013. At that time the agreement was to bring the balance of $11,100 in cash. In good faith we wrote up a bill of sale that clearly states the balance of the car was to be paid in full by 2/**/2013. Which is an extra day then what he had promised to come in by. In the event he did not come in on or before that day the deposit would be lost ( as seen clearly on the bill of sale that [redacted] had singed).

In paragraph four of [redacted] second response she states "[redacted] is quick to point out that the bill of sale states that after that date, the deposit would be forfeited, however failed to read below which says if final payment is by check he would hold the title until check clears." This bill of sale is a generic form that I do not make and that is widely used by many dealerships. However, it does not have baring to my dealership do to the fact of our strict policy, that we do not accept checks. I made it very clear to her son, [redacted], that we do not accept checks prior to this incident. This does not excuse the fact that payment was not produced by said date. [redacted] did not even come in with the check until after the expired time stated on the bill of sale that her son agreed to and signed.

We had the car N.Y state inspected ( by an outside source) also fully detailed and serviced to go out. Complete with oil change, tire rotation, and a 28 point complete inspection done here on site. On that following Monday 2/**/2013, [redacted] had called me to give us an update on is financial status. He had told me his mom was trying to get a loan through her bank and would let me know the outcome. On Tuesday 2/**/2013, [redacted] called to let us know that he could not come up with all the money and was trying to get the balance. At this time he had asked me to lower the price. I told him I could not go any lower that I had done the best I could do for him. However, would look into it for him to see if I could work with him on the price some more. The next day we had another conversation and I had lower the price for him again to the absolute limit from the balance owed of $11,100 to the now new lower price of $10.800 .We bent over backwards in a genuine attempt to appreciate [redacted] financial status and to work with him to get the car that he was so very interested in for the price he could afford. On 2/**/2013 [redacted] and I had another conversation where at this time he had told me he was going to buy the car and his mom had received the loan though the bank. At this time [redacted] had told me that his mom would be bringing me a check. I made it very clear again to [redacted] our no check policy and asked him to see about cashing said check and bringing in cash as agreed on. [redacted] response to this was he would tell him mom and let me know. We never heard back from [redacted]. On 2/**/2013 I received a call from [redacted] mother, [redacted], which I had never met before or have ever done business with prior. She told me she was going to stop in that same day and pay for the car in full at the now lowered price of $10,800. Later that day I had met [redacted] mom [redacted] she came in like she said she would. We had proceeded with finalizing the transaction when she presented me with a check for the amount of $10,500. Right away I told her I would not except her check and had made this fact very clear to her son. I explained to her our no check policy. then in another attempt to work with her I called my lawyer [redacted] ( c.c attached ) to ask him if I could except her check and he had said clearly to [redacted] and I, that a bank transfer in a simple daily banking accurance and strongly advised me not to except the check at all due to the fact the check was for a large amount and was an out of state and payment. It could be stopped weeks after car had left. I then proceeded to call my bank and spoke with the branch manager about this issue. She advised me the same. She had confirmed that it is 100% possible to stop payment on a bank check and advised me not to except it. In a last ditch effort I then called her bank and had given her bank the check and routing number. They had told me they could not find any evidence of said account or transaction and it was possible that her information just had not hit there system yet and that they could confirm her information by speaking with her. She absolutely refused to speak to her bank to simply confirm the information. When I hung up the phone with her bank she stated she wanted to back out of the deal. I may have misread [redacted] frustration for nervousness. I did not refuse her check because of this behavior, but because I was advised not to by my lawyer and my bank manager. They both told me not to accept the check and there shouldn't have been any problem with a wire transfer or other acceptable form of payment. She refused to cooperate with her own bank (that I had on the phone) and refused any other payment besides the check. I simply suggested a bank transfer to help her an her son. At the time of transaction, simple cooperation on [redacted] behalf would have made this purchase smooth and successful by working together for acceptable payment. I made it very clear to he son who had bought the car and signed the papers that I would not be accepting any checks. At this time I had presented her with the bill of sale that he son had signed where again it clearly states and to quote "The purchaser ([redacted]) agrees to pay the seller the sum of $11,100 on delivery of the agreement, receipt of which is hereby acknowledged, and to pay the seller the balance due on or before 2/**/2013 or purchaser hereby agrees to forfeit said amount to the seller as and for liquidated damage for his broach" end quote. [redacted] fails to recognize or respect our policy not to accept checks and that a check can be stopped at any time and is a huge and very real risk for any dealership to except checks so large, especially out of state checks. [redacted] mom wanted to back out of the deal on 2/**/2013 therefore breaching contract and ultimately forfeiting the deposit. I can respect a customers right to contact the Revdex.com or any other outside mediator to assist them in any concerns they may have with a business. To address [redacted] concerns with our business if we could have worked together, including with her son, I believe we could have come to a resolution. The facts are [redacted] was not involved and [redacted] did not want to work with her own bank to get any other form of acceptable payment and was uncooperative with any suggestions I made to do so. [redacted] was the sole purchaser of the vehicle and it was his responsibility to communicate the information to [redacted] of our policies and conversations, but failed to do so. Miscommunication between the [redacted] regarding this purchase is what ultimately caused this sale to not happen. I tried to work with them the best I could, but was not met half way. The facts remain that [redacted] did not pay for the car in the adequate time provided. [redacted] unwillingness to cooperate by her own statement, "My next complaint is with the IRS and the OMV." [redacted] has not let it known to me what she would like me to do to resolve this issue. Iwould be open to any suggestions that she may have in order to satisfy this matter. From day 1 I have worked with the [redacted] to accommodate them and will continue to do so. My deepest apologies go out to the [redacted] regarding this matter. However Seven X Motors is not to be held in fault. Our job was done accordingly and was made clear of our procedures and policies. The fallout is not related or caused by any effect of Seven X Motors by is a direct result of miss communication on the [redacted] behalf

Thank you,

Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been re

All I want is my sons deposit back We have not had any communication with the dealership since that day There was no other form of payment that could be made as it was a car loan

When I spoke with [redacted] on the phone he told me not to worry about the 3 days and now it is an issue

All we want is the $300.00 deposit .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,