[redacted] contacted us originally December 29, saying his bobble water bottle was crackedAt this time, he said he was unable to return the bobble to [redacted] , since he purchased it in July and no longer had the receiptHe wasn’t able to send us pictures of the cracked bobble for purchase verificationAs a good will gesture, bobble sent a new oz bobble to him in Jan(Our policy is a receipt or verification of product for replacement or refund.)On February 27th, 2015, [redacted] called to say the bobble we sent him wasn’t working and the bottle was strippedWe again requested pictures to show how the bobble was strippedOn July 1st, [redacted] called asking for a physical address to send the picturesNovember 2nd, [redacted] called asking for his replacementHe was told we were still waiting for the picturesAt this point, we searched the shipping and mail area and found his envelope just prior to ThanksgivingOn December 2nd, [redacted] was called to say we would offer him a refund, as it truly appears the bobble bottle is not for him We are waiting for his return call
[redacted] contacted us originally December 29, saying his bobble water bottle was crackedAt this time, he said he was unable to return the bobble to [redacted] , since he purchased it in July and no longer had the receiptHe wasn’t able to send us pictures of the cracked bobble for purchase verificationAs a good will gesture, bobble sent a new oz bobble to him in Jan(Our policy is a receipt or verification of product for replacement or refund.)On February 27th, 2015, [redacted] called to say the bobble we sent him wasn’t working and the bottle was strippedWe again requested pictures to show how the bobble was strippedOn July 1st, [redacted] called asking for a physical address to send the picturesNovember 2nd, [redacted] called asking for his replacementHe was told we were still waiting for the picturesAt this point, we searched the shipping and mail area and found his envelope just prior to ThanksgivingOn December 2nd, [redacted] was called to say we would offer him a refund, as it truly appears the bobble bottle is not for him We are waiting for his return call