Severino & Son

** [redacted] come in talk to [redacted] and he will work out an amount for you.........give [redacted] a call at front deskand ask for *** Thank You ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have a WRITTEN quote that states $complete for the backsplashThey were told there was square feet of backsplashWhen they came to my house to install the countertop, they not only saw the area to be tiled, they measured the area to order the tile & they started to remove the existing tileNothing was said at this point that it would cost more than $dollarsIf I was told it was going to cost $I would not have had the backsplash re tiledI wrote the check because the owner refused to leave until he received the checkThe reason it took an extra day to do the backsplash, was because they did not order enough tileThey had to pick up more tile the next dayThey knew from Jan 17th, when THEY measured the backsplash area, until March 17th, when they started the tile job, What the square footage wasAt no time did anyone call us to say there would be an increase in the cost for this jobBefore I was charged $more than quoted, we had discussed floor tileBefore the owner left, knowing how I felt, he told me to stop in to pick out the tile for the floor, can you believe that! I know what it's like to make ends meet, I am retiredThis situation should not have happened, They are the expertsnot us Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The stone is not the problemThe fabrication and installation are the problems The stone needed to be cut with better/special tools so the edges were not jagged AND the seams were done horriblyThe seams should not be wide, a different color and stick out with glue above the surface of the stoneIf the Fabricator did not have experience with this type of stone, as they admitted over and over again, they should have rejected the job as they were well aware of the product before handALSO The stone should never have cracked after months! The wholesaler of the stone said he sold the smae product to other fabricators and did not have any problemsThe problems are because of this fabricator and their lack of expertiseThey had no idea what they were doing Regards, [redacted]

Supplier of the stone slab visited client's house and determined that it was natural and is not a defect in the product Thank You