Severn Trent Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Customer as a fairly new meter, it was replaced 12/5/and presently has only 226,gallons on the register Most meters are not replaced until there is a 1,000,000,gallons used unless the meter is deemed in accurate I will request an accuracy test of the meter

Please find the attached document from *** *** Bank regarding the deposit of the complainants November payment. The documentation indicates the complainants payment was deposited with five others on 11/10/ After reviewing the documentation it was determined during the
routine process of extracting payments, scanning for posting, and then depositing the first four checks of the batch were not scanned for posting before being deposited This is evident due to the first four checks have only the bank’s date stamp in the upper left hand corner and lack the payment processing scanner’s date stamp located in the middle. The last two checks in the batch have both the bank’s and scanner’s date stamps. At this time it is undetermined as to cause of this error. However, the equipment has been checked, and the process reviewed by the payment processing staff

In customer rejection response it merely states she is "rejecting this comment because" there was nothing stated as to why she was rejecting the statement. There is a leak on the customer's line and until it is repaired or addressed her monthly bills will reflect excess water usage

Dear Ms. [redacted],   My complaint was resolved. Thank you.    I had an e-mail from Severn Trent noting the research into my complaint & an apology for their failure to take care of it previously. They assured me they were making changes in their billing process.    I'm sorry I did not notice from your first e-mail I was supposed to acknowledge the complaint was taken care of.    Thanks again for your quick response to my complaint.    [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was told that since I have been in my house over 10 years that it may be the meter that causing the bill to increase. When will my meter be replaced ?
Regards,
[redacted]

Customer's usage is based on a meter reading which is tied to the property.  Each household usage varies, and for Ms. Flake to compare her usage to her neighbors is not accurate.  I have attached her usage history and her readings.  Her readings area inline, and her average usage over...

the last 12 months is 9,500 gallons.  Her usage is billed in accordance with the Northgate Crossing MUD 1 rate order which is set forth by their board of directors.  If you need anything further please let me know.Thank you,[redacted]?

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I had corrected the problem I need a new meter

Customer as a fairly new meter, it was replaced 12/5/2011 and presently has only 226,000 gallons on the register.  Most meters are not replaced until there is a 1,000,000,000 gallons used unless the meter is deemed in accurate.  I will request an accuracy test of the meter.

Customer's usage is based on a meter reading for a meter tied to their household water line.  On January 22, our field personnel when out to the resident's home and check the meter.  There was a leak on the customer's line and they left a door tag letting them know.  The municipality does not repair house lines, it will only make repairs to their facilities.   The usage will remain abnormal until the customer's leak is repaired.?