Severson Electric

Reference ID #***
letter-spacing: 0.15pt;">Dear Revdex.com Corporate Office, 2/12/We are surprised to hear that *** *** contacted youWe had spoken with her a number of times to resolve the issue*** *** moved out of apartment #*** 12/30/2014, *** the *** *** walked the apartment and took pictures on 1/2/The apartment was not left in a good condition, see photos attachedWhile living in the apartment *** had cats, which is more than we allowSince *** had been a resident for quite some time, we said it was fine as long as she paid an additional $pet deposit*** neglected to pay the extra deposit for months, so at the time of move out we had to charge that deposit to her final account statementAs far as the carpet charge, she moved into the apartment with brand new carpetThe carpet was full of cat hair and urine stains, shown in the pictures as wellWe cannot just clean the carpet in cases like this one; it is very unsanitary living conditionsThe resident is 100% responsible for any pet damage caused to the apartment*** and *** had spoken a few times regarding a payment plan, which *** *** did agree to and signed (attached).Also *** *** has already made her 1st payment to usUnfortunately we are unable to negotiate on any prices or fee's due to the condition of the apartmentWe are saddened by *** *** going to the Revdex.com about this and would like to handle this as fast and fair as possibleWe did just receive this notice February 9, and are responding as quickly as possibleThe total due to us was $624.74, she made a payment of $1/20/15, so her new amount due is $We have attached the carpet bid, carpet bill, numerous pictures and a copy of the signed payment planPlease contact us with any other questions you may haveThank you and have a wonderful day*** *** *** Rocking Horse Ranch * *** ** *** *** *** * *** *** ** *** Direct: ###-###-#### I Fax: ###-###-####* *** *** *** ***
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Dear Revdex.com Corporate Office,
October 14, 2015
We are writing you in reference of ID #[redacted], regarding [redacted] in unit #[redacted].This was an unfortunate turn of events for us at Rocking Horse Ranch; we are very disappointedin the outcome of Miss [redacted]s parting with our...

apartment community. This letter is in response to theletter we just received October 12, 2015.Miss [redacted], significant other and minor child applied to move into Rocking Horse Ranch June8, 2015. Due to an unfortunate incident they were not able to move into the original apartment theyleased, #[redacted]. With us understanding the unfavorable circumstances we offered Miss [redacted] twodifferent options. One was a full refund of all of the money she had put down for the original apartment,application fees, admin fee and deposit. The other option was for her to move into our larger twobedroom unit, which was leasing for $1,250 plus $20 trash and pest control. Granted this unit is 1,115sqft. two bedroom two bath, first floor. Which they had originally leased an 850 sqft. two bedroom onebath unit on the third floor. We offered a reduced rate at $1200.00 plus the $20 trash and pest controlfee. Miss [redacted] accepted and moved into the new apartment on July 22, 2015. I have enclosed a copyof her move in condition form; all the issues that needed repaired were entered into our computersystem and completed. As far as the countertops, we were aware of the condition, we did offer to getthem resurfaced for her. Unfortunately it is a timely process and has a strong odor. Miss [redacted] wasaware to let us know if she wanted to get them resurfaced but never contacted us.It is our policy to have Renters Insurance and Electric Account information at the time of movein. It is the resident's responsibility to have both accounts set up before move in. Miss [redacted] gave usthe account number and provider for her electric the day of move in. Miss [redacted] stated it was theelectric companies fault for not getting the account switched over to the correct apartment number.Unfortunately it was not set up for the new apartment. It is the lease holder's responsibility to pay forthe electric during their lease contract or the duration of living in the apartment. We worked with theresident by removing the standard $50 electric reimbursement fine, for not having the electric in hername. As for the actual electric bill we cannot remove the charge. However, we waived 5 days of theelectric bill because she claimed she picked up keys on July 22, 2015 but did not move in until 5 daysafter.
After having a meeting with Miss [redacted], we agreed that October 10th would be the day shewould be out of the apartment. We had an agreement to let her out of her lease contract contingent onher paying October 1st through 10th rent. However, she did not withhold her end of the agreement andOctober rent from the 1st through the 10th was not paid.We have also included the pictures from Miss [redacted]s move out. There are obvious signs ofunauthorized pet(s) in the apartment, which we were not aware of. This is a violation of her leasecontract. Also, there is wall damage all over the apartment. The apartment had a full paint job beforeMiss [redacted] moved in. Along with the move out you can see the apartment was not cleaned. We havecharged the resident for the damages on her final account statement, also attached.We doing everything we can to work with Miss [redacted]. Please let us know if you need anything.
Thank you,Rocking Horse Ranch Management