Seviche - A Latin Restaurant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The managers response is not at all accurate [redacted] first got in my [redacted] s face and called him an [redacted] After then, yes, my [redacted] yelled at himMy [redacted] did not touch anyone like the owner and staff didIs that on video...please forward You are not talking to a serverI am a well respected professional in the community and haven’t worked at this restaurant in 10+ years No one tried to fight anyone except your server that got on my faceI motioned for [redacted] to come outside because I use to work with her and I wanted to speak with her about the situationShe use to be my manager I would love [redacted] ’s number to discuss with himI am appalled again by the lack of customer service I was hoping being ***’s manager you would be more reasonable but I guess you trained himPlease teach him to not provoke situations and politely answer questions when askedIf you chose not to refund I’m glad to take my reviews to Y [redacted] Regards, [redacted]

Below is the email that *** *** had sent me and also the response that I had sent her backThere were several issues that were not even close to correctWe definitely tried evert avenue to try and rectify the situationWhen *** was trying to fix the issues *** *** became
verbally abusive which we do have it all on video and let him no recourse but to ask them to please leave the buildingWe incurred a dollar loss and just to get to leave as not to disrupt the rest of our guests in our restaurantAlso when they did finally leave they proceeded to taunt some of the staff members with verbal abuse and were trying to get one of the female servers to come outside and fightIf you would like me to send the video I will and you will clearly see that they were completely irrational and extremely abusive to our staff which left us no other choice than to ask them to leavePlease give me a call at your convenience. Thank you, *** ***
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*** From: *** *** *** *** Sent: Wednesday, May 9, 4:PMTo: *** ***Subject: Re: Derby Eve - very upset former employee/guest As I do appreciate you response, I apologize if there were issues with the partyWe clearly told the server what was on our check and they added several drinksOur group had been at the track all day and we were with our kids till late and met them brieflyWe spent a lot of money at the bar, buying people drinks and paid mostly in cash which was part of that $Our check at the table was over $so I’m not sure where your numbers are coming fromWe did not order drinks from the server but she charged us for several! As I don’t condone name calling, *** was extremely rude to me and yelled in my ***s face before he was called anythingAs a manager he should have deescaleted the situationHe did not take pride in any service and we were completely kind to him until he treated us with blatent disrespectI also don’t know when it became okay to put our hands on peopleTwo people grabbed my *** and he made no move toward anyone and one came toward me. My *** may have called him a name but that does not compare to anything your manager and staff didI guess *** doesn’t run the restaurant now which is disappointingI still expect our money back. Let me know how you want to handle the refund. *** On Wed, May 9, at 4:PM Jeff Leppert wrote:Dear ***, Sorry for the late reply, I have been off the last couple of daysWe take a lot of pride with our food and service and always strive to make every guests experience a memorable oneWe understand that Derby week can be very stressful not only for our staff but for our guests as well and always strive to accommodate every guest that dine with us during this great eventAfter investigating the dining experience that you and your guests had there are some issues that you may not be aware ofYour server was trying to keep all of the checks aligned but there were several times that some of the guests changed seating and moved to different area’s which made it impossible to keep track of the orders, that is why we attempted to split the checks evenly between all guestsWhen *** was approached with the situation he tried to correct it by retaking orders and recreate each of the individual checks which is very time consuming, thus the long wait for the bills to be preparedKnowing the frustration that you incurred there were some very harsh words and name calling by your *** that was extremely uncalled for and of course made the situation erupt and get more people involvedWe did not give you a bill for it was actually and we also incurred a loss of during thisWe take pride in treating all of our guests with the respect they deserve and hope for that same respect to be reciprocated. Thank you, *** ***
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*** From: *** *** *** *** Sent: Saturday, May 5, 2:PMTo: ***Subject: Derby Eve - very upset former employee/guest I’d like to talk about my review (see below) I just left...very appauled at what happened last nightI am embarrassed that I encouraged my group to dine hereI’m not sure what happened to the management since I quit working there but I’ve never been treated so poorly and your manager working last night was awful! We’d like our money back! *** M (review) Let me preface this with I use to love this restaurant and formerly served thereHowever our group of were treated very badly on Oaks nightThe server did not keep proper track of checksWe waited 1/hours just to get our bill to payThen they charged us $worth of alcohol that was not oursWhen we tried to question the manager “***, Dreary,?” He said “your party shouldn’t have been so difficult”We were not drunk and did not move seats so I’m not really sure why he was so rudeThen my *** went to question him and he started yelling my ***s faceMy *** was “hot” at that point and probably said some things he shouldn’tI mean we had just dropped $thereSome lady who said she was the owner and was obviously drunk grabbed my ***I proceeded to tell her to take her hands off my ***As I was encouraging my *** we needed to leave a server got in my face..mind you we were retreating to the doorI told her to not touch me as she was reaching for my armShe said you can’t take your drink outI said that is fine I’ll sit it down on my way out but don’t put your hands on meWOW!!!!’ DO NOT GO HEREI’ve NEVER been treated so poor at a restaurantTo top it all off they tacked on 20% we had to pay for this server whom didn’t deserve it.-- *** ***-- *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The managers response is not at all accurate. [redacted] first got in my [redacted]s face and called him an [redacted]. After then, yes, my [redacted] yelled at him. My [redacted] did not touch anyone like the owner and staff did. Is that on video...please forward.  You are not talking to a server. I am a well respected professional in the community and haven’t worked at this restaurant in 10+ years.  No one tried to fight anyone except your server that got on my face. I motioned for [redacted] to come outside because I use to work with her and I wanted to speak with her about the situation. She use to be my manager.  I would love [redacted]’s number to discuss with him. I am appalled again by the lack of customer service.  I was hoping being [redacted]’s manager you would be more reasonable but I guess you trained him. Please teach him to not provoke situations and politely answer questions when asked. If you chose not to refund I’m glad to take my reviews to Y[redacted]
Regards,
[redacted]