Sew Clever

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The store credit I have expires 7/15/and there is no way I can get to the store before that dateMy weekends are full during the summer and I don't feel I should have to rearrange my obligations during the week to accommodate an unwillingness of the store to solve this by mailAll I can offer is either it gets handled by mail to be dealt with now or it waits until fall; either way it looks like the expiration date would have to be forfeited due to the time sensitivity of it Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The shop has not serviced my machine a few timesThey serviced it once, which was at the time I bought the ruffle footThe service is not the issueHowever if they chose to bring the service up we can discuss that too....they made a repair on my machine for which they charged me for so if my problem was really user error perhaps I am due a refund or credit for that as wellFurther, it bears mentioning that the machine was returned to me with a part not working correctly for which I had to return to the store to have it fixed correctlyI have made no mention of this because this was human error rather than poor business practice in my eyesI am concerned about the feet that were sold to me that did not fit my machine.I am able to buy feet that fit new online so they are not obsoleteThis business are the dealer, it is their job to sell me the correct merchandise and to not pass off used merchandise as newI do not dispute I was given a discount on one footIf I was given a discount on fabric in the past that's new to me and not relevant as that is not the source of the complaint and ridiculous to rationalize if I was ever given a discount in the past I should be willing to overlook thisFrom my reading of consumer law I believe defective merchandise is due a cash refundThis merchandise was defective for my machineRefund my debit card....it's the sameBusinesses pay fees, it's the cost of doing business and quite frankly should not be my problemI do not have time to drive out of my way to visit a store that may or may not be openMapQuest shows me to be miles and minutes awayIt is a business and should be covered by staff if the owner needs to step outIt is shocking that a business is so unwilling to refund such a small amount of money [redacted] Regards, [redacted]

Whew, this was a surprise of sorts, we have been in business since with no cojnplaintsSaid customer startedcoming in a bit more than a year agoShe owns an Obsoiete sewing machine, that is more than years old, that wehave serviced a few times and advised her of a few problems that were operator errorThe last time in it was operatorerror and she was attending a class in another shop and they did not advise her correct info for the process she waslearningWe have advised her that obtaining new parts for her machine is almost not available.We offer returns of some items, not fabrics, within days, with sales receipt and issue Store Credit.Merchandise she returns due to not functioning with her machine is not completeFoot one - she did not have receipt,was sold to her on discount, and was more than days ago -did give her FULL MSRP and sales tax( which she did notpay)Foot - works with her machine, I sold her at K prices, but did refund her the full price as on her receipt.She purchased both on her Credit Card so will NOT issue Cash, Pius we pay service/processing charges on everycredit card transaction, not her.All fabric purchases by her is discounted and always cut extra at no charge, she does not mention thatStore will sometimes be closed for Animal Emergency as I am also the Town's Animal Control officer andsometimes at or a.mI forget to put sign in doorPort Crane where she lives is only -miles away.Heat! II We have heat; we have both electric space heaters and propane heaters.Signs posted in shop at the counter, as attached, stated policy on returns and credit card use and more

The store is requesting the return of the store credit she received or to receive the check for the one foot in which she had a receipt forOr, they are willing to credit her debit card along with a 3% processing fee

Well ok, we as a small retail shop have been very willing to cooperate but we do have rules just as any shop/store has rules and feel everyone should follow themWe cannot do your credit by mail on your credit card, credit card needs to be presentSecondly, we normally do a month store credit, we allowed you a month credit and do not feel that can be extended further as you have created this mess and have not been willing to play by the rules, you feel your rules are more importantUnwillingness, let's remember I was willing to stay late any day for your convenience since you spend weekends at the lake

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The shop has not serviced my machine a few times. They serviced it once, which was at the time I bought the ruffle foot. The service is not the issue. However if they chose to bring the service up we can discuss that too....they made a repair on my machine for which they charged me for so if my problem was really user error perhaps I am due a refund or credit for that as well. Further, it bears mentioning that the machine was returned to me with a part not working correctly for which I had to return to the store to have it fixed correctly. I have made no mention of this because this was human error rather than poor business practice in my eyes. I am concerned about the feet that were sold to me that did not fit my machine.I am able to buy feet that fit new online so they are not obsolete. This business are the dealer, it is their job to sell me the correct merchandise and to not pass off used merchandise as new. I do not dispute I was given a discount on one foot. If I was given a discount on fabric in the past that's new to me and not relevant as that is not the source of the complaint and ridiculous to rationalize if I was ever given a discount in the past I should be willing to overlook this. From my reading of consumer law I believe defective merchandise is due a cash refund. This merchandise was defective for my machine. Refund my debit card....it's the same. Businesses pay fees, it's the cost of doing business and quite frankly should not be my problem. I do not have time to drive out of my way to visit a store that may or may not be open. MapQuest shows me to be 19 miles and 22 minutes away. It is a business and should be covered by staff if the owner needs to step out. It is shocking that a business is so unwilling to refund such a small amount of money.  
[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The store credit I have expires 7/15/17 and there is no way I can get to the store before that date. My weekends are full during the summer and I don't feel I should have to rearrange my obligations during the week to accommodate an unwillingness of the store to solve this by mail. All I can offer is either it gets handled by mail to be dealt with now or it waits until fall; either way it looks like the expiration date would have to be forfeited due to the time sensitivity of it. 
Regards,
[redacted]

Whew, this was a surprise of sorts, we have been in business since 1978 with no cojnplaints. Said customer startedcoming in a bit more than a year ago. She owns an Obsoiete sewing machine, that is more than 20 years old, that wehave serviced a few times and advised her of a few problems that were...

operator error. The last time in it was operatorerror and she was attending a class in another shop and they did not advise her correct info for the process she waslearning. We have advised her that obtaining new parts for her machine is almost not available.We offer returns of some items, not fabrics, within 30 days, with sales receipt and issue Store Credit.Merchandise she returns due to not functioning with her machine is not complete. Foot one - she did not have receipt,was sold to her on discount, and was more than 30 days ago -1 did give her FULL MSRP and sales tax( which she did notpay). Foot 2 - works with her machine, I sold her at K prices, but did refund her the full price as on her receipt.She purchased both on her Credit Card so will NOT issue Cash, Pius we pay service/processing charges on everycredit card transaction, not her.All fabric purchases by her is discounted and always cut extra at no charge, she does not mention thatStore will sometimes be closed for Animal Emergency as I am also the Town's Animal Control officer andsometimes at 7 or 8 a.m. I forget to put sign in door. Port Crane where she lives is only 10 -12 miles away.Heat! II We have heat; we have both electric space heaters and propane heaters.Signs posted in shop at the counter, as attached, stated policy on returns and credit card use and more.

The store is requesting the return of the store credit she received or to receive the check for the one foot in which she had a receipt for.. Or, they are willing to credit her debit card along with a 3% processing fee.