Sew Much for Quilting

Although a reply was faxed on Saturday, March 7, it appears not to have been received, so in response to complaint [redacted] :The customer did receive two replacement machines for the original purchase and upon inspection of said machines we discovered they were in good working order The second one she returned had an incorrect bobbin in it, and that certainly would cause a machine to malfunction As might threadSince all training was declined (we don't charge for owners classes) the only conclusion we can draw is "operator error" It would be interesting to know what other authorized Pfaff dealer the machine was allegedly taken to.When we replaced the machine(s) this customer made such a fuss about how great we are - how wonderful our customer service is - on and on gushing with other customers in the store.The request that was made of us is that the machine purchased be replaced with another machine with similar features at the same discount that we offered on that model That particular machine has a MSRP of $and we were offered special pricing so we passed along the savings to our customers As you can imagine, we sold several hundred of these over the past few months - and without an owners class, it is easy to understand that mistakes may have been made e.g- wrong bobbin (they are NOT interchangable between brands or even models within the same brand) This customer was offered a gently used machine of a different brand that has similar features and the customer declined Store credit was also declined, which is what our refund policy is - clearly printed on every receipt.At this point, it sounds as though the only thing this person is interested in is making noise That's what has been done in our store - noise was madeThis customer is no longer welcome to visit our store and will be asked to leave if they come by.We are a business that is above all, customer service oriented, but there is a limit to what we will do Refunding money for a machine that likely works fine but is malfunctioning due to a lack of education is asking way too much Not to mention that the machine was originally purchased on October 14, 2014!!It is our belief that she read some negative reviews about this model and has convinced herself that it is a bad machine Personally, I enjoy mine

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] First of all ....ALL MACHINES do not work and there are page after page on line of people that have bought this machine and it does NOT work2ndof all I have been sewing since I was 5, my mother was an amazing seamstress and taught us how to sew..I have used and owned several makes of sewing machines wite not a problemthese machines WERE RETURNED TO THE FACTORY because I saw him do it and yes the store on 35th avsew a vac [redacted] *** and his name is [redacted] is a certified Pfaff dealer and repair shop and they will be happy to tell you how many they have to be repaired and that they stopped carrying them because they were bad machines and he told me to try to get my money back because there were so many things wrong with the machine that it would be in the repair shop more than not..I EVEN TOOK IT TO HIS REPAIR MAN and he said he fixed it but when I bought ti home it was still breaking thread, the man never fixed anything...the Last time I saw his repair man he was so drunk he could not get out of his car and yes [redacted] saw him and sent him home...Remember there were machines replaced not 2...Also I never said anything in his store that was disturbing other than please do something about this machine...I DID take a lession from his wife as to this machine and the only bobbins I used was the ones that came with the machine and I spent from [redacted] for the right thread and it still was not the right one, I don't think he knows and I believe the machine can not use any thread..according to the real repair shop, the problems were internal and many could not be fixed,,,the bobbin wont work in the sun, it stops sewing and everyone that bought that machine from him has the same problem and many people on the blogs...it breaks thread if sew backwards id just a couple of problems and the cutter does not work ...EVER...the first machine was returned because of that problem to his wife whom im sure is going to lie about it You need to keep in mind that he bought of these machines for penny's (i know what he paid) knowing they were bad and got what he could for the junk...as for the price tag lol lol you could buy it all day long for on line, the most I saw was with free shipping so he is way off on that to...I think after bad machines I could expect my money back since I was not interested in a year old machine or giving him hundreds of more money to upgrade to a machine with the same things on it..I just wish I did not fall for his time share sales tactics and gone to a better shop or researched it on line BEFORE I bought from him..he is right about me being happy about the first time he replaced the machine but after the third one I was not so happy..part of my business is sewing baby clothes and the time I wasted with him and his Machines has cost me a lot of money..I am the victim here and im already out over in exchange charges ..so many lies in his statement but you can call [redacted] at the 35th avshop, he knows there were not the wrong bobbin and that I knew what I was doing...that is if he has not called them and threatened them already like he has done to me...dont think I would ever be interested in going to his shop EVER

Although a reply was faxed on Saturday, March 7, it appears not to have been received, so in response to complaint [redacted]:The customer did receive two replacement machines for the original purchase and upon inspection of said machines we discovered they were in good working order....

 The second one she returned had an incorrect bobbin in it, and that certainly would cause a machine to malfunction.  As might thread. Since all training was declined (we don't charge for owners classes) the only conclusion we can draw is "operator error".  It would be interesting to know what other authorized Pfaff dealer the machine was allegedly taken to.When we replaced the machine(s) this customer made such a fuss about how great we are - how wonderful our customer service is - on and on gushing with other customers in the store.The request that was made of us is that the machine purchased be replaced with another machine with similar features at the same discount that we offered on that model.  That particular machine has a MSRP of $3400.00 and we were offered special pricing so we passed along the savings to our customers.  As you can imagine, we sold several hundred of these over the past few months - and without an owners class, it is easy to understand that mistakes may have been made.  e.g. - wrong bobbin (they are NOT interchangable between brands or even models within the same brand).  This customer was offered a gently used machine of a different brand that has similar features and the customer declined.  Store credit was also declined, which is what our refund policy is - clearly printed on every receipt.At this point, it sounds as though the only thing this person is interested in is making noise.  That's what has been done in our store - noise was made. This customer is no longer welcome to visit our store and will be asked to leave if they come by.We are a business that is above all, customer service oriented, but there is a limit to what we will do.  Refunding money for a machine that likely works fine but is malfunctioning due to a lack of education is asking way too much.  Not to mention that the machine was originally purchased on October 14, 2014!!It is our belief that she read some negative reviews about this model and has convinced herself that it is a bad machine.  Personally, I enjoy mine.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]First of all ....ALL 3 MACHINES do not work and there are page after page on line of people that have bought this machine and it does NOT work. 2nd. of all I have been sewing  since I was 5, my mother was an amazing seamstress and taught us how to sew..I have used and owned several makes of sewing machines wite not a problem. these machines WERE RETURNED TO THE FACTORY  because I saw him do it and yes the store on 35th av. sew a vac. [redacted] and his name is [redacted] is a certified Pfaff dealer and repair shop and they will be happy to tell you how many they have to be repaired  and that they stopped carrying them because they were bad machines and he told me to try to get my money back because  there were so many things wrong with the machine that it would be in the repair shop more than not..I EVEN TOOK IT TO HIS REPAIR MAN and he said he fixed it but when I bought ti home it was still breaking thread, the man never fixed anything...the Last time I saw his repair man he was so drunk he could not get out of his car and yes [redacted] saw him and sent him home...Remember there were 3 machines replaced not 2...Also I never said anything in his store that was disturbing other than  please do something about this machine...I DID  take a lession from his wife as to this machine and the only bobbins I used was the ones that came with the machine and I spent 45.00 from [redacted] for the right thread  and it still was not the right one, I don't think he knows and I believe the machine can not use any thread..according to the real repair shop,  the problems were internal and many could not be fixed,,,the bobbin wont work in the sun, it stops sewing and everyone that bought that machine from him has the same problem and many people on the blogs...it breaks thread if sew backwards id just a couple of problems and the cutter does not work ...EVER...the first machine was returned because of that  problem to his wife whom im sure is going to lie about it..  You need to keep in mind that he bought 200 of these machines for penny's (i know what he paid) knowing they were bad and got what he could for the junk...as for the 3400 price tag lol lol you could buy it all day long for 700.00 on line, the most I saw was 900.00 with free shipping so he is way off on that to...I think after 3 bad machines I could expect my money back since I was not interested in a 10 year old machine or giving him hundreds of more money to upgrade to a machine with the same things on it..I just wish I did not fall for his time share sales tactics and gone  to a better shop or researched it on line BEFORE I bought from him..he is right about me being happy about the first time he replaced the machine but after the third one I was not so happy..part of my business is sewing baby clothes and the time I wasted with him and his Machines  has cost me  a lot of money..I am the victim here and im already out over 400.00 in exchange charges  ..so many lies in his statement but you can call [redacted] at the 35th av. shop, he knows there were not the wrong bobbin and that I knew what I was doing...that is if he has not called them and threatened them already like he has done to me...dont think I would ever be interested in going to his shop   EVER

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,[redacted]First of all ....ALL 3 MACHINES do not work and there are page after page on line of people that have bought this machine and it does NOT work. 2nd. of all I have been sewing  since I was 5, my mother was an amazing seamstress and taught us how to sew..I have used and owned several makes of sewing machines wite not a problem. these machines WERE RETURNED TO THE FACTORY  because I saw him do it and yes the store on 35th av. sew a vac. [redacted] and his name is [redacted] is a certified Pfaff dealer and repair shop and they will be happy to tell you how many they have to be repaired  and that they stopped carrying them because they were bad machines and he told me to try to get my money back because  there were so many things wrong with the machine that it would be in the repair shop more than not..I EVEN TOOK IT TO HIS REPAIR MAN and he said he fixed it but when I bought ti home it was still breaking thread, the man never fixed anything...the Last time I saw his repair man he was so drunk he could not get out of his car and yes [redacted] saw him and sent him home...Remember there were 3 machines replaced not 2...Also I never said anything in his store that was disturbing other than  please do something about this machine...I DID  take a lession from his wife as to this machine and the only bobbins I used was the ones that came with the machine and I spent 45.00 from [redacted] for the right thread  and it still was not the right one, I don't think he knows and I believe the machine can not use any thread..according to the real repair shop,  the problems were internal and many could not be fixed,,,the bobbin wont work in the sun, it stops sewing and everyone that bought that machine from him has the same problem and many people on the blogs...it breaks thread if sew backwards id just a couple of problems and the cutter does not work ...EVER...the first machine was returned because of that  problem to his wife whom im sure is going to lie about it..  You need to keep in mind that he bought 200 of these machines for penny's (i know what he paid) knowing they were bad and got what he could for the junk...as for the 3400 price tag lol lol you could buy it all day long for 700.00 on line, the most I saw was 900.00 with free shipping so he is way off on that to...I think after 3 bad machines I could expect my money back since I was not interested in a 10 year old machine or giving him hundreds of more money to upgrade to a machine with the same things on it..I just wish I did not fall for his time share sales tactics and gone  to a better shop or researched it on line BEFORE I bought from him..he is right about me being happy about the first time he replaced the machine but after the third one I was not so happy..part of my business is sewing baby clothes and the time I wasted with him and his Machines  has cost me  a lot of money..I am the victim here and im already out over 400.00 in exchange charges  ..so many lies in his statement but you can call [redacted] at the 35th av. shop, he knows there were not the wrong bobbin and that I knew what I was doing...that is if he has not called them and threatened them already like he has done to me...dont think I would ever be interested in going to his shop   EVER

Although a reply was faxed on Saturday, March 7, it appears not to have been received, so in response to complaint [redacted]:The customer did receive two replacement machines for the original purchase and upon inspection of said machines we discovered they were in good working order....

 The second one she returned had an incorrect bobbin in it, and that certainly would cause a machine to malfunction.  As might thread. Since all training was declined (we don't charge for owners classes) the only conclusion we can draw is "operator error".  It would be interesting to know what other authorized Pfaff dealer the machine was allegedly taken to.When we replaced the machine(s) this customer made such a fuss about how great we are - how wonderful our customer service is - on and on gushing with other customers in the store.The request that was made of us is that the machine purchased be replaced with another machine with similar features at the same discount that we offered on that model.  That particular machine has a MSRP of $3400.00 and we were offered special pricing so we passed along the savings to our customers.  As you can imagine, we sold several hundred of these over the past few months - and without an owners class, it is easy to understand that mistakes may have been made.  e.g. - wrong bobbin (they are NOT interchangable between brands or even models within the same brand).  This customer was offered a gently used machine of a different brand that has similar features and the customer declined.  Store credit was also declined, which is what our refund policy is - clearly printed on every receipt.At this point, it sounds as though the only thing this person is interested in is making noise.  That's what has been done in our store - noise was made. This customer is no longer welcome to visit our store and will be asked to leave if they come by.We are a business that is above all, customer service oriented, but there is a limit to what we will do.  Refunding money for a machine that likely works fine but is malfunctioning due to a lack of education is asking way too much.  Not to mention that the machine was originally purchased on October 14, 2014!!It is our belief that she read some negative reviews about this model and has convinced herself that it is a bad machine.  Personally, I enjoy mine.