Sewell Cadillac of Houston

We have the spare tire in stock and ready to be installed

Sent: Wednesday, July 26, 5:PMSubject: Complaint ID #: *** *** We ordered a spare tire kit for Mrs*** in November of 2016. The car was a new model and there was no timetable for General Motors to release the spare tires to the dealers. I have been working with
Ty at General Motors Customer Assistance Center. Last week we were able to get GM to pull a spare tire kit off of the assembly line. We received it last week. We spoke to the customer and went over pricing and now customer does not want the spare tire kit. Unfortunately we were at the mercy of the manufacturer being that the spare tire kit was on back order. The vehicle does have an inflator kit as well as complimentary roadside assistance. This service will bring her a loaner wheel and tire if she receives a flat or blow out. We are very sorry for the inconvenience to the customer. Sincerely, Ryan ***Director of Fixed Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response from GM indicating that I do not want the spare tire is incorrect I merely questioned GM about the price I plan to have the tire installed

We have the spare tire in stock and ready to be installed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   The spare tire tire package was installed today - case closed.

[redacted] came into our facility on February 24th with a an a/c issue.  We replaced the left side temperature valve actuator and she picked up on March 1st.  She called back after she picked up and said the vehicle was jerking from park to reverse and said that it has to be related to the...

a/c work being that she was not having a problem before that.  We apologized for the inconvenience and also tried to explain to her that there was nothing that we could have done with the a/c to cause an issue with her transmission.  We had a [redacted] Technician work on the car this trip and he found that the vehicle needed a valve body inside the transmission.  We replaced it and test drove and the vehicle was driving to specifications.  Upon completion of the vehicle our Assistant Service Manager went online to purchase her a gift card for a dinner due to her inconvenience.  When she picked up she drove around the block and said that the vehicle has harsh shifts at slow speeds.  There were no fault codes in the Engine Control Module.  The [redacted] found a bulletin on this concern to relearn the shift adapts in the transmission.  The technician completed this process and felt good about the was the vehicle was shifting.  The customer then came back in on the 14th of March and said that the vehicle is now shifting harshly from a stop.  Our technician followed the same bulletin for this concern and reprogrammed the shift adapts.  We have not heard anything else about her car until this case came. to us.  I left [redacted] a voicemail today at around 12:30pm.  The 8 speed transmission is constantly learning the driving habits of the driver.  It learns the shift points where it can get the best fuel economy.  The vehicle is truly not learned until the driver puts around 500 miles on the car.  We explained this to [redacted] and hopefully the car is repaired to her satisfaction.  We had our Production Manager ride with [redacted] a couple of times to make sure we were able to replicate her issue.  If [redacted] is still having an issue with her vehicle she can call me directly.  We definitely want to make sure [redacted] is happy with her [redacted]