[redacted] left his car here from August 29,2014 until October 11, 2014. He had an extended warranty and the company came out to inspect his vehicle and approved the work that we performed. The follwing repairs were completed: The throttle body was replaced, both front hubs... were replaced, the rear compressor was replaced, the valve cover gaskets were replaced, and the steering gear was replaced. All parts that were used were OEM parts. The vehicle was ready on September 18, 2014. AT this point [redacted] quit answering his cell phone. He also had a brand new [redacted] loan car that we provided him. Due to the fact we could not get a hold of him and he would not call in we ended up having to reposses our loaner car. [redacted] called in weeks later and left a message for the advisor saying he had lost his phone but would call back that afternoon. He never called back. On October 11th, [redacted] s friend called in and wanted to pick the vehicle up for him. He was told that [redacted] would have to authorize that. [redacted] called immediately to authorize that. [redacted] s friend and mother came to pick up the vehicle. [redacted] had the key to our loaner car and was told that it had to be returned at the time of pick up or he would be charged for it. The key was not returned and the mother said the key was at her house and they would bring it the following day and put it in our drop box. We obtained a credit card for payment in case the key was not returned. Monday morning there was not key. We tried the charge the credit card but it was declined. [redacted] cam back weeks later saying the lights were coming back on, there was play in the front end, and a couple of other minor issues. Against our better judgement, we let him take a loaner car and diagnosed his vehicle. Once the repairs were quoted they were called into his warranty company. The warranty company would not approved any of the items until they spoke with [redacted] . Multiple calls were made to [redacted] to get him to call the warranty company. He never called them. He then wanted to come here to inspect the vehicle with the technicians. He made 3 separate appointments and never showed up. It was at this time that we contacted [redacted] and received his voicemail. His car was in here for another month this time whilce he was driving a brand new [redacted] loaner car. We ;eft a message informing [redacted] that he needed to pick up his car and that we would not longer be doing business with him. [redacted] paid a total of $1505.68 out of pocked expense at our dealership. Of that, cllose to $600.00 was loaner penalties for not bringing the loan car back 12 hours after completion. We tried to take care of this customer, unfortunately the customer would not cooperate and our relationship had to be terminated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Some of the response from dealer is correct but they are hiding and lying about the truth!! I was told on numerous occasions that oh " your warranty paid most of the cost" as if I shouldn't be concerned or to be making a big dealI paid the warranty company up front in full,so regardless if it needs to be technical I still paid for the repairs regardless!! And where I started to realize I was being taking advantage of is when I was being bold face lied to about my warranty company going physically in person to inspect and approve the work doneMy warranty company *** ** phone # *** will gladly reveal the truth that they DID NOT go to inspect the work or parts being said I neededAnd regardless of anything the point of this all is my vehicle is NOT fixed.!!!!
Unfortunately we must agree to disagree. We did all we could for the customer and he was unwilling to meet his promises when coming up here to meet with the technicians to speak with him about the car. The warranty company asked that the customer call them and that did not happen either. We gave this customer multiple opportunities to help him and he never held up to his end. That is why the relationship was terminated
On [redacted]'s vehcile came in for shutting off by itself. We had a technician diagnose the issue and found the negative battery cable had high resistance. Spec on the cable is 200mV but had 350mV resistance. We replaced the cable under the customer's extended...
warranty plan. It cost the customer $[redacted] as part of their agreement with the warranty company. We test drove the vehicle and were unable to get the vehicle to act up so the car was released back to the customer. The car came back on [redacted] for a similar complaint. The car died while trying to accellerate on the highway. We kept the car for 8 days and drove it 131 miles and were unable to get the vehicle to act up. The customer decided that they would pick up the vehicle at that time. The customer came back in on [redacted] with the same complaint of the car shutting off while driving. The car was again tested and we were unable to replicate the concern. There were no fault codes and the vehicle was operating as designed. On [redacted] the car was towed in because it died and would not start. This happened after business hours but our roadside technician assisted with the customer. The following morning we towed a loan car out to the customer (at our expense) to help with the inconvenience. The car would not start when I got in the vehicle on the [redacted] at around 7:00am. I put my hand on the positve battery cable and it was very hot. This made no sense since the car had not been on for over 10 hours. We went to get a jump box to start the car and by the time we got the box the car started without any assistance. We pulled the car directly in the shop and tested both battery cables. The positive cable read OL which means it was so far out of specs the machine could not even read it. We replaced the cable and have driven the car over 200 miles to try and make sure the vehicle is fix. We understand that the customer is frustrated and are doing the best job that we can. Intermittant issues are always the most difficult to diagnose. Each visit we checked for engine fault codes and there were none regarding this issue. We also tested the battery cables on both visits and other than the times they were replaced, the cables were within specification. We are trying to make sure this does not happen again and can only keep the car for so long before we need to get it back to the customer. Through this entire process the customer has only been charged $[redacted] for the repairs. Everything else has either been covered by the warranty company or been taken care of by the dealer. The customer also had an issue with his reveal molding peeling. This is over a $[redacted] repair that we were willing to take care of all but $[redacted] or so. The customer declined our offer. As you can see we are trying our hardest to take care of the customer, unfortunately intermittant issues are very difficult to overcome.
[redacted] left his car here from August 29,2014 until October 11, 2014. He had an extended warranty and the company came out to inspect his vehicle and approved the work that we performed. The follwing repairs were completed: The throttle body was replaced, both front hubs...
were replaced, the rear compressor was replaced, the valve cover gaskets were replaced, and the steering gear was replaced. All parts that were used were OEM parts. The vehicle was ready on September 18, 2014. AT this point [redacted] quit answering his cell phone. He also had a brand new [redacted] loan car that we provided him. Due to the fact we could not get a hold of him and he would not call in we ended up having to reposses our loaner car. [redacted] called in weeks later and left a message for the advisor saying he had lost his phone but would call back that afternoon. He never called back. On October 11th, [redacted]s friend called in and wanted to pick the vehicle up for him. He was told that [redacted] would have to authorize that. [redacted] called immediately to authorize that. [redacted]s friend and mother came to pick up the vehicle. [redacted] had the key to our loaner car and was told that it had to be returned at the time of pick up or he would be charged for it. The key was not returned and the mother said the key was at her house and they would bring it the following day and put it in our drop box. We obtained a credit card for payment in case the key was not returned. Monday morning there was not key. We tried the charge the credit card but it was declined. [redacted] cam back weeks later saying the lights were coming back on, there was play in the front end, and a couple of other minor issues. Against our better judgement, we let him take a loaner car and diagnosed his vehicle. Once the repairs were quoted they were called into his warranty company. The warranty company would not approved any of the items until they spoke with [redacted]. Multiple calls were made to [redacted] to get him to call the warranty company. He never called them. He then wanted to come here to inspect the vehicle with the technicians. He made 3 separate appointments and never showed up. It was at this time that we contacted [redacted] and received his voicemail. His car was in here for another month this time whilce he was driving a brand new [redacted] loaner car. We ;eft a message informing [redacted] that he needed to pick up his car and that we would not longer be doing business with him.
[redacted] paid a total of $1505.68 out of pocked expense at our dealership. Of that, cllose to $600.00 was loaner penalties for not bringing the loan car back 12 hours after completion. We tried to take care of this customer, unfortunately the customer would not cooperate and our relationship had to be terminated.
[redacted] left his car here from August 29,2014 until October 11, 2014. He had an extended warranty and the company came out to inspect his vehicle and approved the work that we performed. The follwing repairs were completed: The throttle body was replaced, both front hubs... were replaced, the rear compressor was replaced, the valve cover gaskets were replaced, and the steering gear was replaced. All parts that were used were OEM parts. The vehicle was ready on September 18, 2014. AT this point [redacted] quit answering his cell phone. He also had a brand new [redacted] loan car that we provided him. Due to the fact we could not get a hold of him and he would not call in we ended up having to reposses our loaner car. [redacted] called in weeks later and left a message for the advisor saying he had lost his phone but would call back that afternoon. He never called back. On October 11th, [redacted] s friend called in and wanted to pick the vehicle up for him. He was told that [redacted] would have to authorize that. [redacted] called immediately to authorize that. [redacted] s friend and mother came to pick up the vehicle. [redacted] had the key to our loaner car and was told that it had to be returned at the time of pick up or he would be charged for it. The key was not returned and the mother said the key was at her house and they would bring it the following day and put it in our drop box. We obtained a credit card for payment in case the key was not returned. Monday morning there was not key. We tried the charge the credit card but it was declined. [redacted] cam back weeks later saying the lights were coming back on, there was play in the front end, and a couple of other minor issues. Against our better judgement, we let him take a loaner car and diagnosed his vehicle. Once the repairs were quoted they were called into his warranty company. The warranty company would not approved any of the items until they spoke with [redacted] . Multiple calls were made to [redacted] to get him to call the warranty company. He never called them. He then wanted to come here to inspect the vehicle with the technicians. He made 3 separate appointments and never showed up. It was at this time that we contacted [redacted] and received his voicemail. His car was in here for another month this time whilce he was driving a brand new [redacted] loaner car. We ;eft a message informing [redacted] that he needed to pick up his car and that we would not longer be doing business with him. [redacted] paid a total of $1505.68 out of pocked expense at our dealership. Of that, cllose to $600.00 was loaner penalties for not bringing the loan car back 12 hours after completion. We tried to take care of this customer, unfortunately the customer would not cooperate and our relationship had to be terminated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Some of the response from dealer is correct but they are hiding and lying about the truth!! I was told on numerous occasions that oh " your warranty paid most of the cost" as if I shouldn't be concerned or to be making a big dealI paid the warranty company up front in full,so regardless if it needs to be technical I still paid for the repairs regardless!! And where I started to realize I was being taking advantage of is when I was being bold face lied to about my warranty company going physically in person to inspect and approve the work doneMy warranty company *** ** phone # *** will gladly reveal the truth that they DID NOT go to inspect the work or parts being said I neededAnd regardless of anything the point of this all is my vehicle is NOT fixed.!!!!
Unfortunately we must agree to disagree. We did all we could for the customer and he was unwilling to meet his promises when coming up here to meet with the technicians to speak with him about the car. The warranty company asked that the customer call them and that did not happen either. We gave this customer multiple opportunities to help him and he never held up to his end. That is why the relationship was terminated
On [redacted]'s vehcile came in for shutting off by itself. We had a technician diagnose the issue and found the negative battery cable had high resistance. Spec on the cable is 200mV but had 350mV resistance. We replaced the cable under the customer's extended...
warranty plan. It cost the customer $[redacted] as part of their agreement with the warranty company. We test drove the vehicle and were unable to get the vehicle to act up so the car was released back to the customer. The car came back on [redacted] for a similar complaint. The car died while trying to accellerate on the highway. We kept the car for 8 days and drove it 131 miles and were unable to get the vehicle to act up. The customer decided that they would pick up the vehicle at that time. The customer came back in on [redacted] with the same complaint of the car shutting off while driving. The car was again tested and we were unable to replicate the concern. There were no fault codes and the vehicle was operating as designed. On [redacted] the car was towed in because it died and would not start. This happened after business hours but our roadside technician assisted with the customer. The following morning we towed a loan car out to the customer (at our expense) to help with the inconvenience. The car would not start when I got in the vehicle on the [redacted] at around 7:00am. I put my hand on the positve battery cable and it was very hot. This made no sense since the car had not been on for over 10 hours. We went to get a jump box to start the car and by the time we got the box the car started without any assistance. We pulled the car directly in the shop and tested both battery cables. The positive cable read OL which means it was so far out of specs the machine could not even read it. We replaced the cable and have driven the car over 200 miles to try and make sure the vehicle is fix. We understand that the customer is frustrated and are doing the best job that we can. Intermittant issues are always the most difficult to diagnose. Each visit we checked for engine fault codes and there were none regarding this issue. We also tested the battery cables on both visits and other than the times they were replaced, the cables were within specification. We are trying to make sure this does not happen again and can only keep the car for so long before we need to get it back to the customer. Through this entire process the customer has only been charged $[redacted] for the repairs. Everything else has either been covered by the warranty company or been taken care of by the dealer. The customer also had an issue with his reveal molding peeling. This is over a $[redacted] repair that we were willing to take care of all but $[redacted] or so. The customer declined our offer. As you can see we are trying our hardest to take care of the customer, unfortunately intermittant issues are very difficult to overcome.
[redacted] left his car here from August 29,2014 until October 11, 2014. He had an extended warranty and the company came out to inspect his vehicle and approved the work that we performed. The follwing repairs were completed: The throttle body was replaced, both front hubs...
were replaced, the rear compressor was replaced, the valve cover gaskets were replaced, and the steering gear was replaced. All parts that were used were OEM parts. The vehicle was ready on September 18, 2014. AT this point [redacted] quit answering his cell phone. He also had a brand new [redacted] loan car that we provided him. Due to the fact we could not get a hold of him and he would not call in we ended up having to reposses our loaner car. [redacted] called in weeks later and left a message for the advisor saying he had lost his phone but would call back that afternoon. He never called back. On October 11th, [redacted]s friend called in and wanted to pick the vehicle up for him. He was told that [redacted] would have to authorize that. [redacted] called immediately to authorize that. [redacted]s friend and mother came to pick up the vehicle. [redacted] had the key to our loaner car and was told that it had to be returned at the time of pick up or he would be charged for it. The key was not returned and the mother said the key was at her house and they would bring it the following day and put it in our drop box. We obtained a credit card for payment in case the key was not returned. Monday morning there was not key. We tried the charge the credit card but it was declined. [redacted] cam back weeks later saying the lights were coming back on, there was play in the front end, and a couple of other minor issues. Against our better judgement, we let him take a loaner car and diagnosed his vehicle. Once the repairs were quoted they were called into his warranty company. The warranty company would not approved any of the items until they spoke with [redacted]. Multiple calls were made to [redacted] to get him to call the warranty company. He never called them. He then wanted to come here to inspect the vehicle with the technicians. He made 3 separate appointments and never showed up. It was at this time that we contacted [redacted] and received his voicemail. His car was in here for another month this time whilce he was driving a brand new [redacted] loaner car. We ;eft a message informing [redacted] that he needed to pick up his car and that we would not longer be doing business with him.
[redacted] paid a total of $1505.68 out of pocked expense at our dealership. Of that, cllose to $600.00 was loaner penalties for not bringing the loan car back 12 hours after completion. We tried to take care of this customer, unfortunately the customer would not cooperate and our relationship had to be terminated.