When Mrs. [redacted] originally called she did not request an exchange, she requested a refund and this was well over 30 days after the purchase. Our return/ refund policy is printed at the bottom of the receipt in caps (NO REFUNDS - EXCHANGES ONLY) and it goes on to say "Exchanges limited to 30 days...
from the date of merchandise purchase", this policy is also posted in the store. The issue of the box being opened or not does not play into the matter as the time limit was exceeded.
I have emailed Mr. [redacted] and asked for a date of drop off so I can further investigate this matter. It is our company policy to call the listed customer contact number/s on the claim ticket no less than 4 times prior to disposing of a unit. Due to the...
number of abandoned machines we have left here we are unable to store unclaimed machines indefinitely. While the paperwork we give the customer clearly states that you have 30 days to pick up your cleaner or it will be disposed of, we hold all machines for no less than 60 days after making the final notice phone call.I don't know what to say about what a "local competitor" said as I'm not certain how a person would know how to approach a particular repair situation without looking at the machine. Ken [redacted]
Based on the customers response I will investigate this further as the notes I have concerning this matter do not match up with what she is saying. The store manager will be on vacation next week and I will be in Dallas for the rest of this week so it will be the following week before I can sit down with her to get verification of the information that I have.
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
When Mrs. [redacted] originally called she did not request an exchange, she requested a refund and this was well over 30 days after the purchase. Our return/ refund policy is printed at the bottom of the receipt in caps (NO REFUNDS - EXCHANGES ONLY) and it goes on to say "Exchanges limited to 30 days...
from the date of merchandise purchase", this policy is also posted in the store. The issue of the box being opened or not does not play into the matter as the time limit was exceeded.
I have emailed Mr. [redacted] and asked for a date of drop off so I can further investigate this matter. It is our company policy to call the listed customer contact number/s on the claim ticket no less than 4 times prior to disposing of a unit. Due to the...
number of abandoned machines we have left here we are unable to store unclaimed machines indefinitely. While the paperwork we give the customer clearly states that you have 30 days to pick up your cleaner or it will be disposed of, we hold all machines for no less than 60 days after making the final notice phone call.I don't know what to say about what a "local competitor" said as I'm not certain how a person would know how to approach a particular repair situation without looking at the machine. Ken [redacted]
Based on the customers response I will investigate this further as the notes I have concerning this matter do not match up with what she is saying. The store manager will be on vacation next week and I will be in Dallas for the rest of this week so it will be the following week before I can sit down with her to get verification of the information that I have.
[A default...
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.