Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below1) Business indicates that customer (myself) received the product TOTALLY FALSE I made a payment in FULL in November for a Singer Sewing Machine that included shipping costs to my residence The promptly took my money and have come up with EVERY excuse from Sewing Machines Plus giving bad tracking numbersConWay Freight Shipping, promises, statements "Never seen this happen", "We can't believe it", etc etc on and on2) I have talked to Conway shipping and $approximately is owed by either Singer or Sewing Machines Plus- Why doesn't someone just PAY IT vs this dilemna? 3) Today, Conway said they didn't have the paperwork It was scheduled for delivery on Dec 31st STILL DON'T HAVE IT - JUST "TALK" about wanting to fully satisfy the customer Tell me all about it Right!!! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We have submitted several emails asking for a status update as well as a telephone message to this businessThose have gone unansweredWe would like to know where in the process we areThis statement to the Revdex.com is not sufficient correspondenceWe would like a detailed email or letterWe will hold off on any further action if we receive the information in a timely manner Regards, [redacted]
We are terribly sorry that this customer is not happy with our productsPer our company policy: Shipping Costs are covered by SewingMachinesPlus.com if there is any problem with your order or the product is defective, and you allow us to repair or replace itIf you choose not to repair or replace the item it becomes a general returnGeneral returns are subject to have shipping fees deducted from the refund.The amount refunded to this customer was $which was the original price $minus out the shipping charge of $If the customer does not allow us to repair or replace, per our company policy we do then deduct the shipping charges from the refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10866113, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want a refund from them as they advertise on the internet and on the recorded message when you callI did everything they said, sent papers they questioned, probably have receiptThe company had to sign for themThat was part of the instructions, and that is what I didAlso, I begged from June until October for this to completely get resolved! Why? I have a child in college and was unable to borrow a penny over thisI pleaded with this companyFinally, I hired lawyers out of MtJuliet, TN to resolve this issue, which they have and a QuitClaim deed was done two weeks ago by lawyers in MtJulietI have repeatedly asked this company I have filed the complaint against for a refund as they guaranteedAnd [redacted] refuses to honor his advertised guaranteeI WANT MY REFUNDIt is simple
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The "return policy" that was enclosed in the email was not the return policy of the company's website at the timeI have a copy of the return policy at the time and also an email from one of the staff that stating that they were going to change the return policy Regards, [redacted]
Thank you for bringing this to our attentionWe have spoken with our customer and due to her machine arriving to her home malfunctioning, we will refund her the full amount once the machine is returnedWe have provided her with a shipping label and offered her to bring the machine back to usShe
chose to bring into our storeAt this time, I do believe she is alright with thisSincerely, *** ***Customer Service & Finance specialist
According to my records all attachments sent to us have been responded to. We will resubmit all work that has been done since May 30th to the clients and push them through our credit repair if their credit has been dinged. Through out this process any negative marks made by the resort is
illegal and we will quickly move forward to resolve this issue
Hi, our return policy which is listed on our website is days but non returnable items, which are listed on our website is opened softwareWe have spoken to this customer and have asked to have our educator who is knowledgeable with this software call him to try and helpDue to the holiday she
was not available till todayBut she will call him as soon as she get inNon-returnable Items:
All opened software and designsAll sewing cabinets, cutting tables, cabinets inserts, and quilting table extensionsAssembled Machine Quilting FramesDream World Sew Steady extension tablesAll Industrial MachinesMelcoFreight Intensive ItemsWe are trying to assist this customerWe sell many of the artistic suites and do not get complaints so we are trying to assist this customer Sincerely, Deana DonnellyCustomer Service Representative
Hi ***, I wanted to let you know that this case doesn’t need to be open any longerWe have taken care of herHer new machine is on its way to herThe cusomter is happy with us once againI tried to put this info up on the complaint system but I cannot add itIs there any way you can get this onto this complaint’s file? Please read below what I sent to *** back on July 18th Thank youHave a great weekend
Sincerely,
*** ***
Customer Service Representative
*** * *** Ms*** paid another company called Discover BTSE to assist her with a timeshare cancellation. We were never paid by Ms*** or Discover to remove her name from her timeshare contractWe were working on her pro bono as a favor to Discover BTSE along with other clients who
were also pro bonoHer salesperson’s name is not listed but *** *** has never been to Ohio or sold any timeshare cancellations to any clients who were recruited through Discover BTSE The batch of clients we did receive from Discover were sold by a *** *** *** * *** ***Any refund would need to be with the company she originally purchased with. Ms***’s last communication with us was Jan6, via email, not Nov28, as she has stated. She mentioned she was worried about her credit when we spoke to her in January. We asked her to forward any negative marks if there were any. The marks would have been illegal and we would assist her in having them removed immediately. Ms*** decided to file a complaint with the Revdex.com instead of continuing to work with us. If Ms*** would like to continue the process we are glad to help
Hello, we did recently change our return policyDue to the fact that this customer had ordered before the change was made, I will go ahead and refund her the remaining $There was nothing added to our policy, when the change was made, we just made it more precise to state if you receive a defective machine, we will cover the shipping and send you a replacement. We are very sorry that this customer had to contact you to get this resolvedPlease be adivsed I have called our customer and let her know we are refunding her the $
Sincerely, *** ***
Hi, we are sorry that this customer is not happy with our serviceWe have tried to help himThe fact that software is not returnable is a guideline for all softwareWe have tried to help himHis sales person has sent him links to tutorials on this software and also links to get him to the artistic websiteOur educator has called and spoken to him and has given him her cell phone # to give her a call for any assistance he may need
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
I have went back and fourth with this issue for 3months nowI am fed up, and I have lost alot of money already.
I am returning on my own expense, I no longer want to get the run around about the issue, and I don't trust that the machine will be fixedI already listened to claims that the sound that the machine was making is ok as long as it is sewing and now the issue is worstHaven't used in a month since May 28th when the machine locked upIm expected to keep a machine that hasn't acted normally for the last months and I am expected to pay on it for 5yrsAnd more monthsNo, I am not satisfied with the response, the issue should have been looked into when I started complaining months ago.
Regards,
*** ***
We are so sorry for the issues that arose with this orderWe have been in touch with the customer every step of the wayWe had this order sent directly to the customer from SingerWe were told many different ship dates but when we called Singer to get the tracking information, we were told it had
not yet shippedThis is not how we normally do business and have apologized and tried to keep our customer up to date on the tracking informationThere was a long delay from the date the order was placed till she received her order. We did try to keep her updated every step of the way
Hi, this customer did return her machine to usPer our policy, if she allows us to repair or replace it, we would cover the shipping charges, but she only wanted to return
Shipping Costs are covered by SewingMachinesPlus.com if
there is any problem with your order or the product is defective,
and
you allow us to repair or replace itIf you choose not to repair or
replace the item it becomes a general returnGeneral returns are
subject to have shipping fees deducted from the refund
Hi, the machine was delivered to the customer yesterdayIt did take longer than usual because of the holiday seasonThe Conway Freight Pro # does state that the machine was delivered on January 7thThis order did have some peculiar issues with itbut as of today the customer has the machine. We are very sorry for the delay and have issued this customer a $gift certificate to use the next time she needs any sewing suppliesSincerely, *** ***Customer Service Representative
Hi, we spoke to our customer on 1/and we offered her a $gift certificate because her machine that she bought from us had some use on itAt this point we believe our customer is happy
Ms. [redacted] hired us to assist her in removing her name from her timeshare with GrandSeas. During the process GrandSeas switched ownership and became Exploria. This does prolong the process. Ms. [redacted] did not sign a contract with Exploria and it is a red tape issue. If Ms....
[redacted] would have allowed us to continue working towards a cancellation her name would already be removed from the timeshare. In June 2015 she received a notice from a 3rd party debt collector. We did stop the collection attempt, but when the collection agency attempted to extract money from her illegally she decided she wanted a refund. In July Ms. [redacted]’s credit was illegally marked by a third party debt collection agency during our process and we put her through our credit repair to remove any negative marks. Through our process all negative credit marks were removed. Furthermore, we do not have proof that she actually sent the cease and desist letter to the third party debt collector to prevent her credit from being marked in the first place. We have done everything on our end to move forward to a cancellation of contract for Ms. [redacted]. To date I do not have proof Ms. [redacted] is still in a timeshare contract. If she is we would be glad to finish a cancellation for her.
Hello Ms. [redacted] Thank you for sending this to us. We have been in communication with Mrs. [redacted] and are actively working on her account. We are continuing to uphold our obligation to Mrs. [redacted] and ask for this to be updated as responded and a closed issue. Kind...
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below1) Business indicates that customer (myself) received the product TOTALLY FALSE I made a payment in FULL in November for a Singer Sewing Machine that included shipping costs to my residence The promptly took my money and have come up with EVERY excuse from Sewing Machines Plus giving bad tracking numbersConWay Freight Shipping, promises, statements "Never seen this happen", "We can't believe it", etc etc on and on2) I have talked to Conway shipping and $approximately is owed by either Singer or Sewing Machines Plus- Why doesn't someone just PAY IT vs this dilemna? 3) Today, Conway said they didn't have the paperwork It was scheduled for delivery on Dec 31st STILL DON'T HAVE IT - JUST "TALK" about wanting to fully satisfy the customer Tell me all about it Right!!! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We have submitted several emails asking for a status update as well as a telephone message to this businessThose have gone unansweredWe would like to know where in the process we areThis statement to the Revdex.com is not sufficient correspondenceWe would like a detailed email or letterWe will hold off on any further action if we receive the information in a timely manner Regards, [redacted]
Hello ***Just wanted to let you know that sewingmachineplus.com did issue me a refund for most of the moneyThank You So much for your help
We are terribly sorry that this customer is not happy with our productsPer our company policy: Shipping Costs are covered by SewingMachinesPlus.com if there is any problem with your order or the product is defective, and you allow us to repair or replace itIf you choose not to repair or replace the item it becomes a general returnGeneral returns are subject to have shipping fees deducted from the refund.The amount refunded to this customer was $which was the original price $minus out the shipping charge of $If the customer does not allow us to repair or replace, per our company policy we do then deduct the shipping charges from the refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10866113, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want a refund from them as they advertise on the internet and on the recorded message when you callI did everything they said, sent papers they questioned, probably have receiptThe company had to sign for themThat was part of the instructions, and that is what I didAlso, I begged from June until October for this to completely get resolved! Why? I have a child in college and was unable to borrow a penny over thisI pleaded with this companyFinally, I hired lawyers out of MtJuliet, TN to resolve this issue, which they have and a QuitClaim deed was done two weeks ago by lawyers in MtJulietI have repeatedly asked this company I have filed the complaint against for a refund as they guaranteedAnd [redacted] refuses to honor his advertised guaranteeI WANT MY REFUNDIt is simple
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The "return policy" that was enclosed in the email was not the return policy of the company's website at the timeI have a copy of the return policy at the time and also an email from one of the staff that stating that they were going to change the return policy Regards, [redacted]
Thank you for bringing this to our attentionWe have spoken with our customer and due to her machine arriving to her home malfunctioning, we will refund her the full amount once the machine is returnedWe have provided her with a shipping label and offered her to bring the machine back to usShe
chose to bring into our storeAt this time, I do believe she is alright with thisSincerely, *** ***Customer Service & Finance specialist
According to my records all attachments sent to us have been responded to. We will resubmit all work that has been done since May 30th to the clients and push them through our credit repair if their credit has been dinged. Through out this process any negative marks made by the resort is
illegal and we will quickly move forward to resolve this issue
Hi, our return policy which is listed on our website is days but non returnable items, which are listed on our website is opened softwareWe have spoken to this customer and have asked to have our educator who is knowledgeable with this software call him to try and helpDue to the holiday she
was not available till todayBut she will call him as soon as she get inNon-returnable Items:
All opened software and designsAll sewing cabinets, cutting tables, cabinets inserts, and quilting table extensionsAssembled Machine Quilting FramesDream World Sew Steady extension tablesAll Industrial MachinesMelcoFreight Intensive ItemsWe are trying to assist this customerWe sell many of the artistic suites and do not get complaints so we are trying to assist this customer Sincerely, Deana DonnellyCustomer Service Representative
Hi ***, I wanted to let you know that this case doesn’t need to be open any longerWe have taken care of herHer new machine is on its way to herThe cusomter is happy with us once againI tried to put this info up on the complaint system but I cannot add itIs there any way you can get this onto this complaint’s file? Please read below what I sent to *** back on July 18th Thank youHave a great weekend
Sincerely,
*** ***
Customer Service Representative
*** * *** Ms*** paid another company called Discover BTSE to assist her with a timeshare cancellation. We were never paid by Ms*** or Discover to remove her name from her timeshare contractWe were working on her pro bono as a favor to Discover BTSE along with other clients who
were also pro bonoHer salesperson’s name is not listed but *** *** has never been to Ohio or sold any timeshare cancellations to any clients who were recruited through Discover BTSE The batch of clients we did receive from Discover were sold by a *** *** *** * *** ***Any refund would need to be with the company she originally purchased with. Ms***’s last communication with us was Jan6, via email, not Nov28, as she has stated. She mentioned she was worried about her credit when we spoke to her in January. We asked her to forward any negative marks if there were any. The marks would have been illegal and we would assist her in having them removed immediately. Ms*** decided to file a complaint with the Revdex.com instead of continuing to work with us. If Ms*** would like to continue the process we are glad to help
Hello, we did recently change our return policyDue to the fact that this customer had ordered before the change was made, I will go ahead and refund her the remaining $There was nothing added to our policy, when the change was made, we just made it more precise to state if you receive a defective machine, we will cover the shipping and send you a replacement. We are very sorry that this customer had to contact you to get this resolvedPlease be adivsed I have called our customer and let her know we are refunding her the $
Sincerely, *** ***
Hi, we are sorry that this customer is not happy with our serviceWe have tried to help himThe fact that software is not returnable is a guideline for all softwareWe have tried to help himHis sales person has sent him links to tutorials on this software and also links to get him to the artistic websiteOur educator has called and spoken to him and has given him her cell phone # to give her a call for any assistance he may need
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
I have went back and fourth with this issue for 3months nowI am fed up, and I have lost alot of money already.
I am returning on my own expense, I no longer want to get the run around about the issue, and I don't trust that the machine will be fixedI already listened to claims that the sound that the machine was making is ok as long as it is sewing and now the issue is worstHaven't used in a month since May 28th when the machine locked upIm expected to keep a machine that hasn't acted normally for the last months and I am expected to pay on it for 5yrsAnd more monthsNo, I am not satisfied with the response, the issue should have been looked into when I started complaining months ago.
Regards,
*** ***
We are so sorry for the issues that arose with this orderWe have been in touch with the customer every step of the wayWe had this order sent directly to the customer from SingerWe were told many different ship dates but when we called Singer to get the tracking information, we were told it had
not yet shippedThis is not how we normally do business and have apologized and tried to keep our customer up to date on the tracking informationThere was a long delay from the date the order was placed till she received her order. We did try to keep her updated every step of the way
Hi, this customer did return her machine to usPer our policy, if she allows us to repair or replace it, we would cover the shipping charges, but she only wanted to return
Shipping Costs are covered by SewingMachinesPlus.com if
there is any problem with your order or the product is defective,
and
you allow us to repair or replace itIf you choose not to repair or
replace the item it becomes a general returnGeneral returns are
subject to have shipping fees deducted from the refund
Hi, the machine was delivered to the customer yesterdayIt did take longer than usual because of the holiday seasonThe Conway Freight Pro # does state that the machine was delivered on January 7thThis order did have some peculiar issues with itbut as of today the customer has the machine. We are very sorry for the delay and have issued this customer a $gift certificate to use the next time she needs any sewing suppliesSincerely, *** ***Customer Service Representative
Hi, we spoke to our customer on 1/and we offered her a $gift certificate because her machine that she bought from us had some use on itAt this point we believe our customer is happy
Ms. [redacted] hired us to assist her in removing her name from her timeshare with GrandSeas. During the process GrandSeas switched ownership and became Exploria. This does prolong the process. Ms. [redacted] did not sign a contract with Exploria and it is a red tape issue. If Ms....
[redacted] would have allowed us to continue working towards a cancellation her name would already be removed from the timeshare. In June 2015 she received a notice from a 3rd party debt collector. We did stop the collection attempt, but when the collection agency attempted to extract money from her illegally she decided she wanted a refund. In July Ms. [redacted]’s credit was illegally marked by a third party debt collection agency during our process and we put her through our credit repair to remove any negative marks. Through our process all negative credit marks were removed. Furthermore, we do not have proof that she actually sent the cease and desist letter to the third party debt collector to prevent her credit from being marked in the first place. We have done everything on our end to move forward to a cancellation of contract for Ms. [redacted]. To date I do not have proof Ms. [redacted] is still in a timeshare contract. If she is we would be glad to finish a cancellation for her.
Hello Ms. [redacted] Thank you for sending this to us. We have been in communication with Mrs. [redacted] and are actively working on her account. We are continuing to uphold our obligation to Mrs. [redacted] and ask for this to be updated as responded and a closed issue. Kind...
Regards, [redacted]