Sexton Pest Control

Tiger Paws was reccomended on a local radio program several weeks agoI contacted Ms J***, obtained a preliminary estimate, then asked her to come by and confirm the priceShe confirmed the price and noted several trouble spots I pointed outThe technition actually arrived ahead of time and proceeded to clean our carpetsHe was polite, personable and professionalA stain reappeared two days after the cleaning, I contacted the office and the technition came the next dayHe explained why the stain reappeared and proceeded to remove itWe have had no further problemI truely admire a business that stands behind their work

My carpets had not been cleaned in many years, and there were some stains that had been there for a long time. Tiger Paws cleaned my entire house, for a very reasonable fee, and did a great job of cleaning and getting rid of stains. They were on time to perform their service, and did not take long to get the whole house done. I will definitely use them again, and would highly recommend them to anyone.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Sexton Pest Control called me to state that they will issue me a refund on April 4th. I will wait until the business performs this action. If it does, I will consider this complaint resolved.

Regards,

Good afternoon,I sincerely apologize for the call you have received from us regarding your old account. I will be sure to remove your number from our logs immediately. I will also notify the company we receive our numbers from to be sure the remove all numbers from the do not call registry....

I sincelery apologize for this and will make sure this does not happen again. Sincerly, [redacted]

We have a home close to Payson, AZ. We have used Sexton Pest Control for several years with no real problems until the past year or so. You make an appointment with them but are very seldom on time or even show up and if they do show up they aren't prepared to give the full service that we order every visit. You call them and they always have an excuse ready for you. It got so bad I finally talked with the Supervisor, Lance and he assured me that the problem would be solved. An office worker called to set up another appointment for the same day that I spoke with Lance to complete the service that wasn't done on the last visit. Well guess what they still didn't show up. I called Lance again on his cell phone and left a message that I was done with their company. He didn't respond so I called him a few weeks later and he proceeded to lie to me and tell me that someone did show up but we weren't home. We hadn't left our home for 2 days for anything. He had told me that he would refund our money since we had already paid for the service and when I reminded him of that he told me he had never offered a refund. So my advice to anyone having issues with this company to get out while you can. The Supervisor and some of their techs don't know what the meaning of the word truthful is. The techs write down that they were at an address so Lance believes them when in fact they have never shown up for the appointment and then he accused me of being the lier. I was told that their is no longer an office staff in Payson so everything goes through the Phoenix office. They actually called me this week wanting to set up our quarterly appointment so I called and told the woman that obviously Lance doesn't communicate with them any better than he does his customers that we were no longer interested in giving them our money, and I mean that literally, so take us off their customer list. It has been a very long and frustrating ordeal with this company and I WOULDN'T recommend them to anyone.

I did some investigation this account and the customer is completely correct and we failed to fix the issues as she asked, I have instructed my billing department to refund...

the money. This amount was paid with a check and so will the refund. I have contacted the customer and let her know of our response as well. I apologize for the late response to this. If you can please make sure all complaints go to, [redacted].net that way I can be sure to get these handled immediately.
Thank You,

Sexton Home and Commercial Services

My husband and I asked Sexton Pest Control to come out to our house and spray for bugs back in May. We paid them at the time of service and were told to contact them again if we needed their services. Since the time they came, we have been spraying our own house for bugs because it was cheaper for us to do it ourselves. A week ago (in November), an exterminator from Sexton came out to our house and told us he was here to spray. My husband explained that we did not request them to spray. The exterminator said they had been coming to our house for the last couple months, and we owed them payment for those months. We have never had any phone calls from Sexton saying they were coming, nor have we had any notes saying they have sprayed our house. We have never seen an exterminator since May. Now (6 months later) Sexton is telling us we owe them more money for their services. I have spoke with representatives twice who have told me their supervisor would call me to settle this, but I have yet to hear from their supervisor. I am very dissatisfied with Sexton's services, and I feel they are being dishonest about their services and payment.

Hello,My office has been trying to contact the customer listed below. I have spoken with the billing department as well as the office manager. They have corrected the issue with in the account and this problem will no longer happen. I sincerely apologize for the frustration you have had...

with your account. I will personally make sure this is all taken care of for you and will not happen again. If you ever need anything please, I am always available at the office and I am happy to help. Thank you very much and have a great day. Kent s[redacted] Sent from my iPhone
On Fri, Jan 8, 2016 at 2:18 PM, Kent Sexton III <[email protected]> wrote:
Hello,
My office has been trying to contact the customer listed below. I have spoken with the billing department as well as the office manager. They have corrected the issue with in the account and this problem will no longer happen. I sincerely apologize for the frustration you have had with your account. I will personally make sure this is all taken care of for you and will not happen again. If you ever need anything please, I am always available at the office and I am happy to help. Thank you very much and have a great day. 
Kent sexton Sent from my iPhone

[redacted],I apologize for for the confusion and inconvenience this has caused you. I have spoken with the billing department and have taken care of your request. The remaining balance on the account which has been applied to the account out of error has been removed. If you need...

anything else please contact me directly at the office. Sincerly,[redacted]

I am a former customer and keep getting calls from this business even after I told them I was with another pest control firm and did not want to be bothered by them. They keep on calling and each time they call they ask for my address so they can take me off of their call list - lie!

I also told them I was on the National Do Not Call list and have reported them to this government agency also.

To put it simply, they never did get my weeds under control. They then sent another technician to my property and he never showed up and then documented he completed service. He never did. When they finally showed up, he only spot treated. A few areas. Terrible company.

Good morning,I apologize for the this issue with my office. I will get with my billing department today and have the balance removed and all associated fees. If there is anything else you need please let me know at my office number. [redacted] Sincerly,[redacted]

I hired Sexton pest control to deal with some pigeons that had made a mess of my roof and backyard. From the get go I had nothing but problems with Sexton, everyone from the initial salesman to the owner himself [redacted] Sexton. There was little to no communication with me and I had to call them 3 different times to find out where their technicians were. They took over a month and 4 different appointments to complete the work which was supposed to be done in one day. Even then their work was sub par to say the least. Of the 4 appointments they showed up late to 3 of them. I literally had to call their office to find out where they were. Their scheduling manager was extremely rude when I called to file a complaint after my 3rd unsuccessful appointment to complete everything and I had to call 4 different times just to have someone get me to the manager (owner) [redacted] Sexton. Even [redacted] was rude and wouldn't let me talk about the terrible experience I had been having insinuating I asked for a full refund when I never did. This company was terrible to work with and I will never again comsider them for any service ever.

I have reviewed the response made by the business in reference to complaint ID [redacted]. To my surprise, the company response referred to my "old account." I have not had an account with Sexton Pest Control, so that indicates that this is just a BS political response, similar to the "bug letter" of railroad fame. It is tempting to continue this complaint, and perhaps some potential customers will view it and reconsider doing business with Sexton, but that would probably be just too time consuming. Therefore, consider this matter resolved. The issue of a Sexton van driver driving like a maniac is another matter. It's too bad I didn't have my digital camera with me!

Regards,

I'm not sure how to respond to this one, as it states that the business has attempted to contact me although that's not what I've experienced. 
If the problem has really been corrected, I will be satisfied, however it is hard to assess at this point with the limited information I have received (only this message).  Is it possible to hold this in abeyance to see if the changes actually take hold so that I stop getting billed for services for which I've paid?  If they do, I am perfectly willing to change this to resolved even in the absence of contact.
I really just wanted the problem fixed, I just can't yet tell if it has been in the absence of any contact.