We have concerns with this complaint. We were not contacted directly by this customer. There are considerable details that are left out regarding the conversations that took place with our service manager and Ms [redacted]. The condition of the vehicle and the obvious lack of maintenance was a major...
issue. We provided a good faith estimate to do further inspection in accordance with Colorado Motor Vehicle regulations. The customer declined that work. We have considerable documentation and would welcome the assistance of Revdex.com in resolving this. The letter we received from a third party who was never involved in the transaction was disparaging, inaccurate and demonstrated that he was not aware of the details of the situation. The request to cover the repair necessary to replace the oil filter adapter is not reasonable. Anyone would have been forced to do the same thing we did to resolve it. This problem is a pattern failure with VW and is well documented on the internet. It is also very likely that the lack of oil in the engine when it arrived at our shop and or failure to follow VW procedure the last time the filter was changed contributed to or caused the plastic filter cover to seize in the plastic housing.
We have concerns with this complaint. We were not contacted directly by this customer. There are considerable details that are left out regarding the conversations that took place with our service manager and Ms [redacted]. The condition of the vehicle and the obvious lack of maintenance was a major...
issue. We provided a good faith estimate to do further inspection in accordance with Colorado Motor Vehicle regulations. The customer declined that work. We have considerable documentation and would welcome the assistance of Revdex.com in resolving this. The letter we received from a third party who was never involved in the transaction was disparaging, inaccurate and demonstrated that he was not aware of the details of the situation. The request to cover the repair necessary to replace the oil filter adapter is not reasonable. Anyone would have been forced to do the same thing we did to resolve it. This problem is a pattern failure with VW and is well documented on the internet. It is also very likely that the lack of oil in the engine when it arrived at our shop and or failure to follow VW procedure the last time the filter was changed contributed to or caused the plastic filter cover to seize in the plastic housing.