[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Though it is important for me to correct an error in the businesses response to my complaint The business asked that it be made noted that when their representative tried to pursue collection, she had no written proof that there was an error on the side of [redacted] and the written proof came several hours after my phone call with her [redacted] (with AMS) unfortunately didn't look on the time stamps on the emails I would like [redacted] to know this the correct timeline is as follows:11/13/at 1:57pm - [redacted] Emails me to discuss payment owed to their client ( [redacted] )11/13/at 2:24pm - I respond to [redacted] email with written proof that I closed the [redacted] account (this is the written proof that [redacted] believes was provided several hours after speaking with [redacted] ) At this point, I have not yet spoken to [redacted] 11/14/at 10:19am - I call [redacted] , she acknowledges that she has in fact seen my email, and insists that my only option is to settle the balance with them.So to conclude, I accept the resolution of this complaint with the understanding that this faulty collections incident was not reported to any credit organizations, but it's important that AMS understands that the written proof demonstrating the error was received the day prior to speaking with [redacted] , not hours after speaking with her as [redacted] has mistakenly recalled Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Though it is important for me to correct an error in the businesses response to my complaint. The business asked that it be made noted that when their representative tried to pursue collection, she had no written proof that there was an error on the side of [redacted] and the written proof came several hours after my phone call with her. [redacted] (with AMS) unfortunately didn't look on the time stamps on the emails. I would like [redacted] to know this the correct timeline is as follows:11/13/2014 at 1:57pm - [redacted] Emails me to discuss payment owed to their client ([redacted])11/13/2014 at 2:24pm - I respond to[redacted] email with written proof that I closed the [redacted] account (this is the written proof that [redacted] believes was provided several hours after speaking with[redacted]). At this point, I have not yet spoken to[redacted]11/14/2014 at 10:19am - I call[redacted], she acknowledges that she has in fact seen my email, and insists that my only option is to settle the balance with them.So to conclude, I accept the resolution of this complaint with the understanding that this faulty collections incident was not reported to any credit organizations, but it's important that AMS understands that the written proof demonstrating the error was received the day prior to speaking with[redacted], not 4 hours after speaking with her as [redacted] has mistakenly recalled.
Regards,
[redacted]
[redacted] received Mr.[redacted]' complaint about our involvement on Friday, November 14. On that same day, a [redacted] representative noted in their system that the customer had requested to cancel within the required time frame but that the request was not properly looged...
in their system. That would have negated [redacted] having placed the account with AMS. To date, they have not recalled the account from AMS, but AMS, based on the notation made Friday, November 14 in tyhe [redacted] system, has closed the account. AMS does not report any [redacted] account to any credit reporting service, so there is no retraction or update that can be made to a credit reporting service. As for Mr.[redacted]' assertion that Ms. [redacted] was insistent on continuing her collection efforts, she was basing it on a lack of written proof from either Mr. [redacted] or [redacted]. It is important to note that Ms. [redacted] spoke with Mr. [redacted] at 10:19 a.m. Eastern time; Mr.[redacted] email he references in his complaint was not received unitl 2:24 p.m. Eastern time, a full three hours after her conversation. Once that email was received, no further contact was made.While it is regretable that a lack of documentation led to Mr.[redacted]' account being forwarded to AMS, there was no egregious behavior here and, in fact, it led to the desired conclusion, one that Mr. [redacted] acknowledged in a subsequent email when he stated that we were the first contact he had received regardin the matter.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Though it is important for me to correct an error in the businesses response to my complaint The business asked that it be made noted that when their representative tried to pursue collection, she had no written proof that there was an error on the side of [redacted] and the written proof came several hours after my phone call with her [redacted] (with AMS) unfortunately didn't look on the time stamps on the emails I would like [redacted] to know this the correct timeline is as follows:11/13/at 1:57pm - [redacted] Emails me to discuss payment owed to their client ( [redacted] )11/13/at 2:24pm - I respond to [redacted] email with written proof that I closed the [redacted] account (this is the written proof that [redacted] believes was provided several hours after speaking with [redacted] ) At this point, I have not yet spoken to [redacted] 11/14/at 10:19am - I call [redacted] , she acknowledges that she has in fact seen my email, and insists that my only option is to settle the balance with them.So to conclude, I accept the resolution of this complaint with the understanding that this faulty collections incident was not reported to any credit organizations, but it's important that AMS understands that the written proof demonstrating the error was received the day prior to speaking with [redacted] , not hours after speaking with her as [redacted] has mistakenly recalled Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Though it is important for me to correct an error in the businesses response to my complaint. The business asked that it be made noted that when their representative tried to pursue collection, she had no written proof that there was an error on the side of [redacted] and the written proof came several hours after my phone call with her. [redacted] (with AMS) unfortunately didn't look on the time stamps on the emails. I would like [redacted] to know this the correct timeline is as follows:11/13/2014 at 1:57pm - [redacted] Emails me to discuss payment owed to their client ([redacted])11/13/2014 at 2:24pm - I respond to[redacted] email with written proof that I closed the [redacted] account (this is the written proof that [redacted] believes was provided several hours after speaking with[redacted]). At this point, I have not yet spoken to[redacted]11/14/2014 at 10:19am - I call[redacted], she acknowledges that she has in fact seen my email, and insists that my only option is to settle the balance with them.So to conclude, I accept the resolution of this complaint with the understanding that this faulty collections incident was not reported to any credit organizations, but it's important that AMS understands that the written proof demonstrating the error was received the day prior to speaking with[redacted], not 4 hours after speaking with her as [redacted] has mistakenly recalled.
Regards,
[redacted]
[redacted] received Mr.[redacted]' complaint about our involvement on Friday, November 14. On that same day, a [redacted] representative noted in their system that the customer had requested to cancel within the required time frame but that the request was not properly looged...
in their system. That would have negated [redacted] having placed the account with AMS. To date, they have not recalled the account from AMS, but AMS, based on the notation made Friday, November 14 in tyhe [redacted] system, has closed the account. AMS does not report any [redacted] account to any credit reporting service, so there is no retraction or update that can be made to a credit reporting service. As for Mr.[redacted]' assertion that Ms. [redacted] was insistent on continuing her collection efforts, she was basing it on a lack of written proof from either Mr. [redacted] or [redacted]. It is important to note that Ms. [redacted] spoke with Mr. [redacted] at 10:19 a.m. Eastern time; Mr.[redacted] email he references in his complaint was not received unitl 2:24 p.m. Eastern time, a full three hours after her conversation. Once that email was received, no further contact was made.While it is regretable that a lack of documentation led to Mr.[redacted]' account being forwarded to AMS, there was no egregious behavior here and, in fact, it led to the desired conclusion, one that Mr. [redacted] acknowledged in a subsequent email when he stated that we were the first contact he had received regardin the matter.