Sezzle Reviews (%countItem)
Sezzle Rating
Address: 251 N 1st St Ste 200, Minneapolis, Minnesota, United States, 55401
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Address: 251 N 1st St Ste 200, Minneapolis, Minnesota, United States, 55401
Phone: |
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Add contact information for Sezzle
I made a large purchase through Bass Pro and took advantage of the 6 month payments through Sezzle. What a MISTAKE!!!!! Every month I would receive a notice that a payment to my listed credit card on file had "FAILED". This last month a day before it payment was to be sent to my credit card I checked to see that the credit card on file was correct. The information was correct. BUT low and behold I again received a notice that the payment had failed. I had it!!! Complained to Bass Pro but they just said that they did not have any control over Sezzle. This month I tried to put a complaint in to Bass Pro again but this is no phone numbers listed for the corporate office. I was able to put a complaint in to corporate by calling customer service. I am sure that the customer service person at Bass Pro put the complaint in corporate but I am sure that it will do no good!
I certainly understand your concern. Looking further into the account, the original charges did decline and we do not have control over this as the bank declined the purchase. I do see that the order is now paid off. Please reach out to [email protected] for any further assistance.
While the comment from the business is correct about the bank declining the charge the business did not really look deeper. The original card that was on file was declined because the expiration date was wrong. This was corrected and I listed a different credit card so that the next installment would not be declined. But as, I said in my original complaint, I checked credit card on file to ensure that all of the cards information was correct. AND IT WAS!!!!! But the next day the payment FAILED AGAIN!!!! AND the card information in their system was again WRONG and the bank declined. So I was fed up and put yet another card on file and just paid the last 3 months off. I believe that this is a method that Sezzle must be doing to swindle the remaining payments out of the customer or they are purposely changing information so that the customer will pay $10.00 Late fee or get the customer fed up and they pay the account off as I did. Either way I guess this is the reason this business is has so many complaints and they are not Revdex.com ACCREDITED.
I opened my account to purchase pharmacy items. Wish I could do a zero rating!!
They charged my credit card for the first installment, then my credit card company notified me of a duplicate charge the same day and wanted verification.
I sent a contact message to Sezzle this morning & am waiting to hear back. My credit card company notified me an hour ago of fraudulent activity on my card in the amt of $573+ for Nike shoes!!! This cant be a coincidence so I will be cancelling my account with them!
I understand your concern and appreciate your patience through this process. We have emailed you the resolution details and appreciate your correspondence throughout. Please reach out to [email protected] for any further assistance!
If I could leave no stars, I would. I’ve had my Sezzle account open for quite some time and I had to file my first dispute due to a merchant not mailing my items after 11 weeks. The dispute department is a total joke and useless, they’ve sided with the merchant and have given her 3 more weeks to make it “right”. As soon as I pay off my remaining orders, I will be closing my Sezzle account, they don’t care about the shoppers and their only concern are the merchants.
I understand your concern. With disputes, we do need to make sure that the merchant has time to respond since we do have merchant agreements, as we are the payment processor. To check on these disputes, please head to your dashboard and select "Orders", when you click on the order, you will see an option for the update in the lower page.
This company started to randomly charge me unauthorized transactions when I ordered from a website (Sincere Sally). Two $15.82 transactions that they had no authorization for. I complained to the website. This has not been resolved to date.
Hello! Thank you for taking the time to let us track down this charge. We take unrecognized charges very seriously and we're glad you were able to track down the charges made. Please reach out to [email protected] for any further assistance!
I wanted to order a gun from Bass Pro. In the payment section was an ad from sezzle that you could do a buy now and pay over 6 months. The gun I wanted to purchase was over $700. Normally when you do a buy here pay later you set up a monthly plan for the purchase that you intend to buy. But that didn't happen. I went to sign up, inputted my credit card information only to be told on the next screen that I was only approved for half of my purchase price. I did not make the purchase because of this. However, what really upsets me more than anything is they required me to put in my cc information before letting me know how much they were going to approve me for. This should've never happened. I'm extremely upset about this as I feel now my cc information may get stolen.
I understand your concern. However, in order to place an order, we do need to have a payment method on file since we do take the first payment upon purchase. We do a soft credit check for each purchase, so the first order is generally lower, then you can build your credit upon paying off orders. I understand your concern, however, we are not able to change these policies.
Do not buy from this company. There is no recourse for shoppers who get ripped off by merchants. They don't ever respond. Try getting them on the phone? That's an absolute joke too. They don't ever answer. They don't respond to emails. So if you get ripped off, you don't have any course of action, except to contact your bank. I had to dispute the item with my bank in order to get any action.
DO NOT EVER USE THIS COMPANY. THEY ARE A RIP OFF AND A SCAM. THEY KNOW THAT SOME OF THOSE MERCHANTS ARE RIP OFFS AND THEY DON'T CARE. WHY? THEY ARE ALSO A SCAM!!!
I understand your concern and would like to help. We do offer the payment options for orders, however, the merchant sends out the orders. The best option to get tracking information is to contact the merchant directly. Looking at the merchant policies, their shipping policy estimates 7-20 business days (not including weekends), so they are within the shipping time period. Once this period has passed, and you have not received your items, you can file a dispute, and our disputes team will work hard to get a resolution on your behalf. We have emailed you instructions on filing a dispute. I apologize for the delay, at times, call volumes can be heavier than expected and we have had a higher call volume recently. Please respond to the email thread or email [email protected] for further assistance.
That’s not what their email says that I received from them. It said 7 days. I have it in writing. I have physically drove past the location. It is out of business. The phone number is also not working. I’ll just report it as fraud with my bank and report your business to the attorney general’s office because you have been provided proof. Yet you don’t even care to make it right. Based on your reviews, it looks like your company knowingly drafts money from companies that don’t ship orders. Maybe you need to start waiting until you get shipping confirmations to take $$. But you are just as bad as the merchants.
Bad business!!! Do not work with them to purchase anything.. I ordered items from Aroma Donna Perfume almost a month ago and I have not gotten my items. I contacted the merchant but They do not communicate well and they stopped responding to me after they promised to give me a tracking number for my items. I never got a tracking number for my items, I still have not gotten my items and it’s almost a month. I contacted sizzle and they told me there’s nothing they can do about it, but was still taking money out of my card every two weeks. sizzle refused to give me a refund and continued to debit my card for merchandise I have never received. I had to call my bank and fill a fraudulent activity and get my money back and blocked my card. Sizzle will not protect you against the fake companies they do business with. They do not vet the the companies they work with. Any trash out there calling themselves a store can sell merchandise using sizzle. There are so many people like me not receiving their merchandise just like me and sizzle will tell you they don’t care and continue to debit your card biweekly. They have no regards for their customers. Don’t use them to make any payments!!!
Hello! I understand your concern on not receiving your order. We do take pride in our merchants and work hard to ensure customers get great service from our merchants. We have looked into your issue and the company did provide tracking for the order, and the package did reach the shipping carrier. I have emailed you the tracking information you can use when contacting the shipping carrier. Sezzle provides the financing for orders, and work hard to make sure our merchants are honest and follow their policies. In this case, the merchant did send out the product. Please reach out to us at *** if you need further assistance.
Horrible dispute system! They steal your money and run! I've spent the last 4 months trying to get back $200 they STOLE from me! They let their scam "merchants" steal and you'll never get your orders or your money back. Lawsuits ahead
I understand your concern with this issue. At Sezzle, we provide the financing for orders and pay the merchant up front. Due to merchant agreements, we are not able to force refunds for the merchant. Our disputes team is still working hard to help get this issue resolved on your behalf. I understand that this process has taken longer than expected, and I do apologize. Depending on the responsiveness of the merchant, some disputes can take longer than expected. You will be notified with any updates we have. Please email ***.com for any further assistance.
Wish I could give less than 1 star. Made a rather large purchase with BassProShops they offered a 6-pay option for monthly payments using Sezzle.
In the 3 weeks since I placed the order, Sezzle has now deducted 4 payments and not responded to 20+ attempts to contact, phone, e-mail, contact form. The one time I got a real person after being hung up on 3 times, I was told a manager would be calling me back. Well... 2 weeks later and I'm still waiting!! These guys are a fraud, I can not believe that PassPro does business with these crooks!
I apologize for the inconvenience! I also apologize for the delayed response. I have looked further into your issue and it looks like a resolution has been made. If you have any further concerns, please feel free to call or email us!
You can only log on with your current phone number. I got a new phone and a new number. I couldn’t log onto my account to pay my bill because I also have a new card. I got an email stating that if I pay within 48 they would waive $10 late fee. I tried calling them about 15x and emailing them several times. Nothing no response back at all. Now it’s passed 48 hours still locked out of account. I called back and said I was a retail merchant and they answered saying they can’t help me. Someone will call me back in a day or two. What? 5 days I need to wait for a call so I can log into my account? Capital one said they will dispute any late charges sezzle tries to apply. I will never use sezzle again and I will let the retailer know about the issues. They guy was rude and said sorry we are busy, we’ll hire more people or close if you can’t help customers with any problems.
I apologize for the delayed response! We strive to be more attentive and appreciate the feedback. Looking at your account, it looks like your phone number was able to be changed and we were able to assist with the fee. Please call or email if you have any further concerns!
Horrible customer service. Would not refund proper account. Was blatantly lied to. Do not do business with this company.
I apologize that you feel that way. We strive to have great customer service, and I apologize for any issue. I also apologize for our representative being misinformed. It is not our goal for customers to feel lied to, this was a simple mistake. Please call or email if you have any further concerns.