SF Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that at this time, this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I have received an email from the business inquiring on specific dates where the deficiencies occurred, I am hopeful that they will resolve the situation Regards, [redacted]

Agreed The grievance will be investigated and the customer will be called/notified

We do apologize for your dissatisfaction with the service provided I a forwarding this information to the MTRBA Quality Management Deptwho have the ability to locate and listen to your callIt is our mission to ensure that each customer receives the highest quality of service You may call the Quality Management Department within 2=days to speak with a Quality Analyst who will ensure your information about the phone service will be forwarded to the MTBA ManagerAppropriate corrective actions will be implemented when identified

The MTBA Quality Manager investigated this customer's complaint and learned that a member of the QM staff attempted to provide information and resolution to this customer yesterday in what has been described as a difficult phone call The customer has been asked to provide documentation from his provider stating that his issues are aggravated if he is not transported by a specific transportation company MTBA remains available to assist this customer with any transportation issues in the future

I do not accept this resolutionI want them to do the investigation then contact me I have jumped through enough hoops with this company for a life timeI will be quitting my current medical plan due to their horrendous service, I am switching to a plan that uses a completely different transportation companyAs soon as I have finished the investigation into which ones do not use this service