There was a delay in delivery due to an issue with the supplier's new inventory system, something that was outside of our control Our practitioner made the patient aware of the delay as soon as we became aware of it The patient received his shoes on June 24, and was very pleased
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: there was no shipping delay....the shoes were shipped on 6/2o/16...andb I received them on 6/24...they called me on 6/at pm
Sincerely,
*** ***
Mr. [redacted],I am sorry to hear of your dispute. It is our policy to provide patient's with a financial agreement prior to delivering any devices or equipment. The financial agreement is a printed form which explains any payment responsibilities you may have before or after delivery. ...
Our records do not show a signed financial agreement on file and can therefor not prove that you were informed of the $25.00. In light of our error we are crediting your credit card $25.00 as per your request.Corrective action and retraining will take place at the responsible branch to ensure that this mistake is not repeated. I appreciate your bringing this matter to our attention.Once again, I apologize for the error and hope that, in the future, if our services are needed once more, that you give us the opportunity to prove our normally exemplary customer service. Mark P[redacted]Compliance Manager
Due to a delay caused by the distributor, our patient's shoes took much longer to receive than anticipated. We always strive to alert our patients to any delay, and regret that we were not able to remedy this situation sooner. We're happy to hear that our patient's order has now been fulfilled and appreciate the opportunity to improve our communications and delivery of product to our patients.
There was a delay in delivery due to an issue with the supplier's new inventory system, something that was outside of our control Our practitioner made the patient aware of the delay as soon as we became aware of it The patient received his shoes on June 24, and was very pleased
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: there was no shipping delay....the shoes were shipped on 6/2o/16...andb I received them on 6/24...they called me on 6/at pm
Sincerely,
*** ***
Mr. [redacted],I am sorry to hear of your dispute. It is our policy to provide patient's with a financial agreement prior to delivering any devices or equipment. The financial agreement is a printed form which explains any payment responsibilities you may have before or after delivery. ...
Our records do not show a signed financial agreement on file and can therefor not prove that you were informed of the $25.00. In light of our error we are crediting your credit card $25.00 as per your request.Corrective action and retraining will take place at the responsible branch to ensure that this mistake is not repeated. I appreciate your bringing this matter to our attention.Once again, I apologize for the error and hope that, in the future, if our services are needed once more, that you give us the opportunity to prove our normally exemplary customer service. Mark P[redacted]Compliance Manager
Due to a delay caused by the distributor, our patient's shoes took much longer to receive than anticipated. We always strive to alert our patients to any delay, and regret that we were not able to remedy this situation sooner. We're happy to hear that our patient's order has now been fulfilled and appreciate the opportunity to improve our communications and delivery of product to our patients.