Mr***,I am sorry to hear of your dispute It is our policy to provide patient's with a financial agreement prior to delivering any devices or equipment The financial agreement is a printed form which explains any payment responsibilities you may have before or after delivery Our records do not show a signed financial agreement on file and can therefor not prove that you were informed of the $ In light of our error we are crediting your credit card $as per your request.Corrective action and retraining will take place at the responsible branch to ensure that this mistake is not repeated I appreciate your bringing this matter to our attention.Once again, I apologize for the error and hope that, in the future, if our services are needed once more, that you give us the opportunity to prove our normally exemplary customer serviceMark P***Compliance Manager
Mr***,I am sorry to hear of your dispute It is our policy to provide patient's with a financial agreement prior to delivering any devices or equipment The financial agreement is a printed form which explains any payment responsibilities you may have before or after delivery Our records do not show a signed financial agreement on file and can therefor not prove that you were informed of the $ In light of our error we are crediting your credit card $as per your request.Corrective action and retraining will take place at the responsible branch to ensure that this mistake is not repeated I appreciate your bringing this matter to our attention.Once again, I apologize for the error and hope that, in the future, if our services are needed once more, that you give us the opportunity to prove our normally exemplary customer serviceMark P***Compliance Manager