SGC Fine Furniture

Review: In June of this year my wife and I purchased a bedroom set, first problem was the first attempted delivery, after taking off from work I was informed that because it was supposed to rain the delivery was postponed until a later time. When the furniture finally came one week later it was damaged and pieces had to be replaced (the mirror which is damaged has yet to be replaced) and the delivery men scratched up my floors, dented my walls and I had to assist because one of the gentleman was so dirty and overweight he was unable to help. An adjustment was then due us because one of the pieces had to be exchanged and the new piece was less, the manager Joe said it had been adjusted it wasn't.. In spite of that we ordered and paid cash for a bench for the bedroom we have yet to receive the bench, my wife has decided she no longer wants the bench and I've been to see Joe at least 4 times to no avail... Joe told me to come today 9/*/15 to receive my cash refund and when I arrived no refund was available Joe stated his boss wasn't available so we had to wait until Tuesday... This has been one big mess, I just want this settled once and for all...Desired Settlement: I want my full refund for the bench and the mirror as promised replaced... ASAP

Business

Response:

[redacted] is a good and valued customer and we appreciate his business. We will address (and indeed have addressed) any issues of concern. We have been in business since 1957 and for good reason -- we never let a customer down and we rectify all reasonable issues fairly and promptly. This complaint is premature and misguided though and thus unfortunate. Taking each of [redacted]'s issues in turn: 1. With respect to the delayed delivery date because of rain, we have a strict policy (which most of our customers appreciate) of not making deliveries during intense rain or snow storms. Firstly, we aim to avoid damage to the furniture (which is sometimes inevitable in this business) and water spots can cause damage. Secondly, we aim to leave a customer's house in as clean a condition as we can (which is challenging at times given the state-of-the art protective packaging materials that we use and the sheer size of the furniture). Walking through someone's home with wet shoes is just not nice and we try our best to avoid this. Unfortunately, our 58 year old policy was lost on [redacted]. 2. As far as the alleged damages to [redacted]'s floors and walls, we clearly notify customers in our invoice (in advance) that due to the large scale of furniture pieces and the difficulty with negotiating tight hallways and corridors, we cannot assume responsibility for damage to one's home. We try our absolute best to mitigate damage, but this in an inherent risk with furniture delivery. Large box retailers have the SAME EXACT policy as we do. 3. As far as the damage to the furniture noted by [redacted], the damage was MINOR and we sent a touch-up man immediately. Our touch-up man is truly an artisan and he flawlessly repaired the damage. These were MINOR surface scratches and we repaired the same at no expense to [redacted] -- without question or incident. 4. With regard to the credit for the armoire which was exchanged for a chest, [redacted] has failed to appreciate that we had NO obligation to make the exchange, but did so as an accommodation. The armoire was delivered in perfect condition. [redacted] unfortunately failed to measure his bedroom correctly and he felt that the armoire was too big. Solely as an accommodation and at no extra cost to [redacted], we agreed to allow an exchange for a smaller chest. Our invoice (which [redacted] accepted) states that the customer is charged with the responsibility to measure and to measure properly. With that being said, we made the exchange and credited [redacted] in due course consistent with our standard bookkeeping practices (in place without incident since 1957). We also didn't charge [redacted] the 20% restocking fee that our invoice and written store policy allow for. Note that stores like Bob's and [redacted] would never allow an exchange solely because the customer didn't measure properly. 5. As far as the delayed bench order, [redacted] has already received a credit card refund for $435. But please note, our only obligation under our contract was to provide a store credit good for one year. The credit card refund was again, an accommodation. In addition, delivery of this item was (and continues to be) delayed because of stocking issues beyond our control. We tried to relay that to [redacted], all to no avail. 6. As far as the damaged mirror, we are actively handling this. We are working with the manufacturer to obtain a replacement. We will NOT leave [redacted] with a damaged mirror. That will never, ever happen to any customer. We hope that this explanation is satisfactory. But more importantly, we hope that this gives [redacted] the reassurance that he desires and deserves -- namely, that we will take care of his concerns and never let him down. Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was promised an exchange of the damage mirror as of today 9/**/15 my mirror was not exchange

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] is a good and valued customer and we appreciate his business. We will address (and indeed have addressed) any issues of concern. We have been in business since 1957 and for good reason -- we never let a customer down and we rectify all reasonable issues fairly and promptly. This complaint is premature and misguided though and thus unfortunate. Taking each of [redacted]'s issues in turn:1. With respect to the delayed delivery date because of rain, we have a strict policy (which most of our customers appreciate) of not making deliveries during intense rain or snow storms. Firstly, we aim to avoid damage to the furniture (which is sometimes inevitable in this business) and water spots can cause damage. Secondly, we aim to leave a customer's house in as clean a condition as we can (which is challenging at times given the state-of-the art protective packaging materials that we use and the sheer size of the furniture). Walking through someone's home with wet shoes is just not nice and we try our best to avoid this. Unfortunately, our 58 year old policy was lost on [redacted]. 2. As far as the alleged damages to [redacted]'s floors and walls, we clearly notify customers in our invoice (in advance) that due to the large scale of furniture pieces and the difficulty with negotiating tight hallways and corridors, we cannot assume responsibility for damage to one's home. We try our absolute best to mitigate damage, but this in an inherent risk with furniture delivery. Large box retailers have the SAME EXACT policy as we do. 3. As far as the damage to the furniture noted by [redacted], the damage was MINOR and we sent a touch-up man immediately. Our touch-up man is truly an artisan and he flawlessly repaired the damage. These were MINOR surface scratches and we repaired the same at no expense to [redacted] -- without question or incident. 4. With regard to the credit for the armoire which was exchanged for a chest, [redacted] has failed to appreciate that we had NO obligation to make the exchange, but did so as an accommodation. The armoire was delivered in perfect condition. [redacted] unfortunately failed to measure his bedroom correctly and he felt that the armoire was too big. Solely as an accommodation and at no extra cost to [redacted], we agreed to allow an exchange for a smaller chest. Our invoice (which [redacted] accepted) states that the customer is charged with the responsibility to measure and to measure properly. With that being said, we made the exchange and credited [redacted] in due course consistent with our standard bookkeeping practices (in place without incident since 1957). We also didn't charge [redacted] the 20% restocking fee that our invoice and written store policy allow for. Note that stores like [redacted]s and [redacted] would never allow an exchange solely because the customer didn't me asure properly. 5. As far as the delayed bench order, [redacted] has already received a credit card refund for $435. But please note, our only obligation under our contract was to provide a store credit good for one year. The credit card refund was again, an accommodation. In addition, delivery of this item was (and continues to be) delayed because of stocking issues beyond our control. We tried to relay that to [redacted], all to no avail.6. As far as the damaged mirror, we are actively handling this. We are working with the manufacturer to obtain a replacement. We will NOT leave [redacted] with a damaged mirror. That will never, ever happen to any customer. We hope that this explanation is satisfactory. But more importantly, we hope that this gives [redacted] the reassurance that he desires and deserves -- namely, that we will take care of his concerns and never let him down.Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchase a sectional living room with table, queen size bedroom set and a twin bed and dresser with mirror and was to recieve items in April 2013 then it was reschedule to May 2013, June 2013 on July I visited the store and request funiture be delivered and was told if the funiture is not delivered by July [redacted] I will be refunded my money $1900.00 (total price $4000.00 deposited $1900 and finance $2100.) it in now August 2013. I am requesting my money refunded in full the company broke the contract of delivery in a timely fashion and I no longer trust the ethics of this business.

Business

Response:

[redacted],

The following is a response to the customers complaint. She changed the order to a different set + also changed the method of payment to credit from cash. We made many attempts to deliver the merchandise. However, the scheduling was never right for her we want to deliver the set however, the customer is not cooperative + only wants a refund. The set ordered for her + cannot be cancelled due to a problem with her scheduling. We are trying to solve this problem, it is not our fault. We are trying to deliver ASAP.

Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[My complaint is not resolved because I no longer trust the integrity of this business. They never made ANY ATTEMPT TO deliver my funiture in over four months, They are now making false statements. I have saved a voice mail from 'Joe' in which he stated his "delivery driver is stuck in Jamaica" that is on of the many excuses made to me by this company. I have my past four months of phone statement in which it will show many calls to this company. In addition at no point did I change any items of funiture that I orginally chose. I am requesting my money if Full, This company has proven to be not trustworthly.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,

It is unfortunate that the customer things that we has no integrity. I have been in business since 1957. 56 years + very few complaints. Every complaint that has arisen was quickly taken care of + the customer was well satisfied, as would this customer, if she had a little consideration. We tried to deliver her furniture numerous times, however she doesn't make a delivery date with us. Just because she has a personal hatred for the person that sold the furniture to her, doesn't mean she is right, nor can't change my business policy that has been in place for 56 years! The furniture was ordered for her special it is ready for delivery + has been for quite awhile. All she has to do is put away her dislike of the sales person + accept the delivery. I think we are being very fair. This has become a he said - she said.

Thank You,

Review: I Bought furniture from Bettco furniture on July *, 2013. I dealt with the manager [redacted]. When I purchased the furniture I told [redacted] that I needed the products to be delivered to a shipping company before July ** (we confirmed furniture to be delivered July **) because I was shipping the items overseas. He promised obsolutely it would not be any problems and he has guys that can make the delivery beforehand ( I paid for delivery charge). I reinterated to [redacted] it was very important to deliver items before that date because the container I reserved at he shipping company has set departure date. Subsequently, every two days I would go the furniture store to speak with [redacted] to make sure everything was ok and furniture will be delivered to shipping company which he assured me 100% everything was in place. I kept contact with him by phone or visit up until that day of confirm delivery. I took day off from work and waited all day at he shipping company but furniture wasn't delivered. I went to the furniture store to find out what was going on and [redacted] told me that delivery guys pick up wrong color of furniture and had to go to NJ to get right ones and didn't make it back in time. So another date of July ** was again promised to me by [redacted] 110% of furniture delivery. Again I took another day off from work and waited at the shipping company and no delivery was made. Went back to [redacted] and he seems confuse why delivery wasn't made. Another delivery was set up by [redacted] who told he would deliver the furniture personally, so I believed him and set date for packing and closing of container for shipping but furniture was never delivered. Since then I tried on numerous occasions to have the furniture before deadline of shipping the container overseas which he promises to do until the last minute. Again same thing happened no delivery of furniture , so the shipping company couldn't hold container anymore once pickup date and time was set for port departure. So the furniture was able to be shipped with my other items.Since then I tried on numerous occasions to have the furniture before deadline of shipping the container but to n avail only promises from [redacted] up until the. [redacted] apologized sincerely and promised to ship items to my overseas address and wrote promissory note to that effect but up until this day he never made good on his promise and still hasn't refunded me all my money. My family even intervene on my behalf and [redacted] still making promises. I'm currently out of the country which [redacted] knew I would be and took advantage of that fact, so please help me. This man is a liar and taking advantage of people. I bought the furniture for my children which I had promised them and [redacted] made me out to be a liar as well to my children. Thank you. I paid him in full in cash amt of $2530

Business

Response:

To Whom It May Concern,

This matter was settled. The customer received a full refund. The explanation is enclosed. There wasn't any reason for a complaint.