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Shaba Shabu

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Shaba Shabu Reviews (1)

I would like to say I am VERY disappointed in my treatment this evening. I've been coming to this restaurant for a while now (mostly by myself). I came today to celebrate my sons 12th birthday(since he LOVES sushi), it was my sons and my daughter, as well as my mother ,later my brother and myself. We asked to be seated separately (for my mothers financial reasons). Knowing I'm a "REGULAR"and it was still a table of four (my three children and myself) I didn't see why there would be a problem when the gratuity could still be added if necessary.The "GENERAL MANAGER"who pretends to be kind and "customer" friendly was VERY RUDE (reminded me of the time he missed treated a family with two small children because they were noisy BUT there was no in the restaurant but myself and one other customer). I asked why could we seat separate since the rule is NO SEPARATE CHECKS at 1 table.I did not want my MOTHER who is currently unemployed to be responsible for "OUR"bill . I was outraged AND my children (especially my son who's birthday it was) was very disappointed in him not being considerate or "customer friendly"being that I have come there numerous of times with my husband,children and more often by myself. I am writing this to inform whomever OWNS this restaurant that we went [redacted] .They were VERY nice and treated us as though we were "regulars" (my check was $[redacted] including gratuity, my mothers was $[redacted] and my brothers was $[redacted]) money wells spent and that was w/o our drinks b/c I informed them of what a BAD evening we were experiencing.If the "GENERAL MANAGER" knew better he would know it was a SLOW night and he should have never let us walk out of the door. I would say he needs to go back to training for "Customer Service"101.Not knowing peoples financial situation and reasons why people ask for something is very inconsiderate and heartless. All my mother wanted to do was enjoy her grandsons birthday dinner. We ended up leaving BUT that was where he wanted to enjoy his 12th birthday.Desired SettlementA gift card/certificate for ruining my sons birthday dinner. He really like this place until this evening. He was so hurt because he knows his grandmothers does not have the money but was willing to still come out with us to celebrate. We ended up having to go to "[redacted]" and they had NO problems separating the checks even at the same table.

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Description: Restaurants

Address: 3080 Wake Forest Rd, Raleigh, North Carolina, United States, 27609-7844

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