Initial Business Response /* (1000, 5, 2016/04/19) */
Me and my husband (owners) had offered to fix any furniture dawn was not happy about. We have text messages. Some things were damaged because we do no deliver loads of furniture. I have attached text conversations where she had known this. We...
never cancelled deliveries we were trying to be helpful and work out delivery dates for her.
The furniture does not smell like smoke we don't smoke and we clean any and all furniture we get.
We also left touch up paint for her because we knew there would be scratches and Knicks because we do not have adequate vehicles made for those type of loads which we fully told her via text.
Her mother Beverly complimented the furniture and looked at the furniture as she is the one who was here and paid us for it. She even asked how we do a great job.
It is upcycled pieces in which are not stated as perfect or new. Dawn is aware of this. We also offered to repair what she felt was damaged and she declined. It was not until after she accepted our offer to repair until after she informed me she filed a complaint in which I told her I would not make contact with her until Revdex.com resolved her issues.
As a mediator. Since that is the route she chose. She also lied about money she deposited in our account about a check she mailed and about not having her purse. I have every single text message between the customer and us so we cannot be lied on.
We never charged her a storage fee which we always have if customers buy or kick out furniture and do not pick up in a reasonable time which is now why we have not returned her money for the entertainment stand. We have had her furniture taking up our store space for a month.
We also only charged her for the use of a truck and gas. That did not include labor.
We have been doing business for 3 years and have not once had a complaint or a product not be what we said it was. Not that it cannot happen but I do have every text message between dawn and I since she initiated buying a table. In those messages she lies, delays payment makes excuses and is demanding and very inconsiderate.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All I want is a refund if $160 for the item I did not receive. To accuse me of lying is very accusational, and I also have record of all conversations. After the last response of "I will talk to my husband and let you know" I have not heard from the company. I'd be happy with repairs, but have not heard back or gotten a refund. As a customer, I have the right to discontinue payments, miss payments, or change my mind, and as the business at anytime they had a right to deny me the ability to hold the products. It was very kind of them to do so, and I appreciated that. But as a business when a customer pays for goods or services and does not get them, that is unethical. Because there was no standing, written agreement, I will not
Pursue refunds on the damaged, smoke smelling furniture. But I do expect $160 for a refund on the item I did not get. To accuse me of lying about forgetting my purse is absurd, as these cannot be proven, nor am I a dishonest person. All I want is a refund for the entertainment stand so I can use the money to purchase something new. Thanks.
Initial Business Response /* (1000, 5, 2016/04/19) */
Me and my husband (owners) had offered to fix any furniture dawn was not happy about. We have text messages. Some things were damaged because we do no deliver loads of furniture. I have attached text conversations where she had known this. We...
never cancelled deliveries we were trying to be helpful and work out delivery dates for her.
The furniture does not smell like smoke we don't smoke and we clean any and all furniture we get.
We also left touch up paint for her because we knew there would be scratches and Knicks because we do not have adequate vehicles made for those type of loads which we fully told her via text.
Her mother Beverly complimented the furniture and looked at the furniture as she is the one who was here and paid us for it. She even asked how we do a great job.
It is upcycled pieces in which are not stated as perfect or new. Dawn is aware of this. We also offered to repair what she felt was damaged and she declined. It was not until after she accepted our offer to repair until after she informed me she filed a complaint in which I told her I would not make contact with her until Revdex.com resolved her issues.
As a mediator. Since that is the route she chose. She also lied about money she deposited in our account about a check she mailed and about not having her purse. I have every single text message between the customer and us so we cannot be lied on.
We never charged her a storage fee which we always have if customers buy or kick out furniture and do not pick up in a reasonable time which is now why we have not returned her money for the entertainment stand. We have had her furniture taking up our store space for a month.
We also only charged her for the use of a truck and gas. That did not include labor.
We have been doing business for 3 years and have not once had a complaint or a product not be what we said it was. Not that it cannot happen but I do have every text message between dawn and I since she initiated buying a table. In those messages she lies, delays payment makes excuses and is demanding and very inconsiderate.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All I want is a refund if $160 for the item I did not receive. To accuse me of lying is very accusational, and I also have record of all conversations. After the last response of "I will talk to my husband and let you know" I have not heard from the company. I'd be happy with repairs, but have not heard back or gotten a refund. As a customer, I have the right to discontinue payments, miss payments, or change my mind, and as the business at anytime they had a right to deny me the ability to hold the products. It was very kind of them to do so, and I appreciated that. But as a business when a customer pays for goods or services and does not get them, that is unethical. Because there was no standing, written agreement, I will not
Pursue refunds on the damaged, smoke smelling furniture. But I do expect $160 for a refund on the item I did not get. To accuse me of lying about forgetting my purse is absurd, as these cannot be proven, nor am I a dishonest person. All I want is a refund for the entertainment stand so I can use the money to purchase something new. Thanks.