Shabby Girls

Initial Business Response / [redacted] (1000, 9, 2015/08/14) */ When the customer initially contacted us to let us know that the hats were damaged we asked her to send them back in their original packaging for a refundShe became upset and indicated that she wanted us to credit her card right away but she also wanted to keep themI told her that this was not possible and asked her to send them backWhen she sent them back she did so in Christmas wrapping paperWe immediately refused the shipment since they were not sent to us like we asked her toThere was a note from the post office on the packages indicating that they were not responsible for any damages that could occur because of the way they were packagedThese are clearance items, all sales are final and her receipt indicates thatWe tried assisting her even though we were not required to do so but can no longer issue a refund for her

Initial Business Response /* (1000, 9, 2015/08/14) */
When the customer initially contacted us to let us know that the hats were damaged we asked her to send them back in their original packaging for a refund. She became upset and indicated that she wanted us to credit her card right away but she...

also wanted to keep them. I told her that this was not possible and asked her to send them back. When she sent them back she did so in Christmas wrapping paper. We immediately refused the shipment since they were not sent to us like we asked her to. There was a note from the post office on the packages indicating that they were not responsible for any damages that could occur because of the way they were packaged. These are clearance items, all sales are final and her receipt indicates that. We tried assisting her even though we were not required to do so but can no longer issue a refund for her.