Shackelford's & Maxwell's Florists

As the owner of All Clean Pressure Washing Service, I have spent the past 15 years striving for 100% customer satisfaction on each and every job. I have worked with large corporations as well as doing individual residential jobs, both in which I give equal commitment and dedication to. We stayed in...

contact with the client and offered to resolve any issue. In doing so, the stain was taking longer than expected to dry. This could have been due to weather conditions in March 2014. We returned and applied a light second coat to all flat surfaces using hand mitts to aid in the drying. We then returned on another occasion to replace deck furniture. I was not aware of any other issues. The deck has several coats and over the past 14 months has experienced over 36 inches of snow combined. Unfortunately you may have areas where the product may fail even if the product is highly rated as this product is. We do accept check, cash and card as form of payment as do most businesses. I do not feel a $1,000 settlement is warranted.
Sent on: 6/1/2015 10:08:02 PM

Review: On March 9th, I ordered flowers for my girlfriends birthday, March 12th, to be delivered at or around 10:00am.Of course when she receive the flowers, she told me how beautiful they were and thanked me for them.I live out of town, and had not seen my girlfriend for three weeks. Upon seeing her again, she told me that the flowers she received were in poor shape. By no means were these flowers fresh. The rose petals had opened up and were falling off.On March 31th, I called to speak to the manager, [redacted].[redacted] did inform me that they have a 48 hours satisfaction guarantee and that the only thing she could do is waive a future shipping charge.I informed her that I would not use them again unless this was resolved, which she again reiterated that free shipping on a future order would be her only offer to remedy this.As a first time customer, and doing my best to shop local, I think this was a poor way to retain a customer who in good faith used their shop to support local.At no point was I made aware of the "48 hour" rule and understand that 3 weeks later is a bit unusual. Once it was made clear that I would not use their service again, [redacted] abruptly ended the call and was unwilling to work towards a amicable resolution.Desired Settlement: Acceptable settlement of this will be either a full refund ($50), a replacement product, or a similar replacement product delivered to the intended recipient.

Review: I have used [redacted] Florist before and have been pleased with their arrangements. A family friend passed away and I ordered a plant arrangement for the funeral. The funeral was on 05/13/2013 and it was a very limited viewing, only 10 to 12 am. I called [redacted] Florist on 05/10/2013 and spoke to [redacted], I told her that I would like a sympathy plant arrangement delivered to the funeral home but that it was imperative to be there before 9am at the funeral home before the service began, she stated that it would not be a problem and she would have it there by Sunday evening. That was great. On Monday, the morning of the funeral, my mother arrived at the funeral home at 10am, there were no flowers there. I called and spoke to [redacted] and explained the situation, she told me that they would rush them to the funeral home. Over an hour later, 11:15am ( the service was over at 12) the plant arrangement arrived. I called again and spoke to [redacted] about how disappointed that I was that they were late when I specifically told [redacted] the importance of the time of the service. [redacted] stated that they were so busy and should be happy that they arrived in that hour. If they were not able to provide the flowers when specified, they should have not agreed to deliver the flowers or accept my money for it.I have tried to contact them two more times after this, but have not received any feedback from [redacted] Florist. I am not asking for a full refund because the arrangement was beautiful, but a credit towards another service or partial refund would be expected since they broke the contract.Desired Settlement: I am only asking for a credit to my charge or credit for another arrangement. I do not ask for a full refund because it was a nice arrangement, only an apology and a credit to keep a customer. Thank you.