Shade Usa

With current issues with products made in China, I specifically chose this company thinking the product was made in the USA, not the case at all, box came with MADE IN CHINA on all sides, shame on you for using USA and not specifying that your products are NOT USA made. This box & contents will stay hidden in the shed due to the high price of return shipping costs, here's to the mice enjoying this Chinese made product.

I have been working diligently with Ms. [redacted] to come to a fair resolution. The damage done to her beach umbrella is due to her own neglect. Nonetheless I have offered to replace her broken umbrella at cost. Ms. [redacted] has omitted facts pointing to her having to chase her umbrella down the beach... after being taken by the breeze. Our posted warranty advises customers that wind-damaged items are not covered by this warranty. We expect that our customers will use good judgment while using our products. This includes taking down an umbrella when the wind kicks up to avoid this type of damage and to mitigate risk to others due to a fly-away beach umbrella. It's unfortunate that Ms. [redacted] has filed such a misleading complaint. Our offer to replace the umbrella she has broken stands.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** continues to offend me with his insulting comments. I am not misleading in my communication with ***. I would expect an umbrella to withstand a light breeze of around miles per hour. If due to my own "neglect" and bad "judgment" my umbrella had been damaged, then I would not be contacting ***. I am very concerned that someone may be hurt by one of the defective umbrellas his company is selling flying away on the beach. As a business owner, I would hope that he would be more concerned about investigating his defective umbrellas and helping his costumers than spending time placing the blame on them. My umbrella came loose from where the top part fits into the lower pole leaving a piece lodged into the lower pole. I have sent pictures to *** regarding this. I had of his umbrellas set up that day, and the other withstood the light breeze, albeit not as well as the other umbrellas on the beach that day. I feel *** has sold me an inferior product and is unwilling to work with me to replace or refund my umbrella. I should not have to pay to replace a defective umbrella. This is just not good business practice.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have been working diligently with Ms. [redacted] to come to a fair resolution. The damage done to her beach umbrella is due to her own neglect. Nonetheless I have offered to replace her broken umbrella at cost. Ms. [redacted] has omitted facts pointing to her having to chase her umbrella down the beach...

after being taken by the breeze. Our posted warranty advises customers that wind-damaged items are not covered by this warranty. We expect that our customers will use good judgment while using our products. This includes taking down an umbrella when the wind kicks up to avoid this type of damage and to mitigate risk to others due to a fly-away beach umbrella. It's unfortunate that Ms. [redacted] has filed such a misleading complaint. Our offer to replace the umbrella she has broken stands.

Terrific umbrella. Our patio now has purpose. This has proven to be a great investment for our restaurant. Should have bought this years ago.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] continues to offend me with his insulting comments.  I am not misleading in my communication with [redacted].  I would expect an umbrella to withstand a light breeze of around 10 miles per hour.  If due to my own "neglect" and bad "judgment" my umbrella had been damaged, then I would not be contacting [redacted].  I am very concerned that someone may be hurt by one of the defective umbrellas his company is selling flying away on the beach.  As a business owner, I would hope that he would be more concerned about investigating his defective umbrellas and helping his costumers than spending time placing the blame on them.  My umbrella came loose from where the top part fits into the lower pole leaving a piece lodged into the lower pole.  I have sent pictures to [redacted] regarding this.  I had 2 of his umbrellas set up that day, and the other withstood the light breeze, albeit not as well as the other umbrellas on the beach that day.  I feel [redacted] has sold me an inferior product and is unwilling to work with me to replace or refund my umbrella.  I should not have to pay to replace a defective umbrella.  This is just not good business practice. 
Regards,
[redacted]

In reviewing the email thread we see that many errors were made, mostly by us. We admit that we failed for the most part and will send out a refund check immediately with our apologies to this customer.

I have been working diligently with Ms. [redacted] to come to a fair resolution. The damage done to her beach umbrella is due to her own neglect. Nonetheless I have offered to replace her broken umbrella at cost. Ms. [redacted] has omitted facts pointing to her having to chase her umbrella down the beach...

after being taken by the breeze. Our posted warranty advises customers that wind-damaged items are not covered by this warranty. We expect that our customers will use good judgment while using our products. This includes taking down an umbrella when the wind kicks up to avoid this type of damage and to mitigate risk to others due to a fly-away beach umbrella. It's unfortunate that Ms. [redacted] has filed such a misleading complaint. Our offer to replace the umbrella she has broken stands.

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] continues to offend me with his insulting comments.  I am not misleading in my communication with [redacted].  I would expect an umbrella to withstand a light breeze of around 10 miles per hour.  If due to my own "neglect" and bad "judgment" my umbrella had been damaged, then I would not be contacting [redacted].  I am very concerned that someone may be hurt by one of the defective umbrellas his company is selling flying away on the beach.  As a business owner, I would hope that he would be more concerned about investigating his defective umbrellas and helping his costumers than spending time placing the blame on them.  My umbrella came loose from where the top part fits into the lower pole leaving a piece lodged into the lower pole.  I have sent pictures to [redacted] regarding this.  I had 2 of his umbrellas set up that day, and the other withstood the light breeze, albeit not as well as the other umbrellas on the beach that day.  I feel [redacted] has sold me an inferior product and is unwilling to work with me to replace or refund my umbrella.  I should not have to pay to replace a defective umbrella.  This is just not good business practice. 

Regards,