Shades Emporium

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

At this time, I have been contacted
directly by Shades Emporium regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
They never took the money out of my account, they had it on a holdThey never gave me the glasses either time but they gave me my money as wellThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Review: Placed an order on 12/*, received confirmation of order.

However it is now 12/** and has not been shipped, tried contacting via phone it says their phone system is down all week due to maintenance. Emailed a handful of times and also tried their live chat feature to no avail. I am starting to think this business is a scam. I need help and want to make sure others don't go through this. I want the product before Christmas as it is a gift but if they can not do this than I want to cancel the order. But I can do this because no one seems to work at this company.

Thank you.Desired Settlement: I want the product before Christmas as it is a gift but if they can not do this than I want to cancel the order. But I can do this because no one seems to work at this company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This website advertises sunglasses that they do not have in stock. There was a pair of sunglasses by [redacted] that I ordered and paid for that they advertised in stock and would ship within 3-5 days and then emailed me saying they did not have them and never would again. I had a limited time to respond to email before they charged me and then took my money regardless. I didn't receive the email for weeks and contacted them saying I had not received my glasses, they informed me they didn't have them and sent me an email that I never received. I filed a complaint and they refunded me the money. I was in search of another pair of sunglasses by [redacted] they said were in stock and I thought the first time could have just been a bad experience and with the deal I figured I could try again. This time they took my money and sent me an email saying : these glasses should be in stock in about 5 weeks if you want to wait then we will charge you.... What?!?! No you can't advertise product and say 3-5 days and not notify the customer beforehand. They are crooks.Desired Settlement: I want them to stop advertising false products and taking money trying to trick the consumer into responding to emails before taking their money and promising them a product they do not have in stock.

Consumer

Response:

At this time, I have been contacted directly by Shades Emporium regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They never took the money out of my account, they had it on a hold. They never gave me the glasses either time but they gave me my money as well. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,