Shades of Distinction

Complaint: ***
I am rejecting this response because the statements made by MrSt-Germain are inaccurate and falseNeither MrSt-Germain nor his representatives made any representation as to any leakage during or immediately following the Aug24, serviceAs evidence, I present a carbon copy of the courtesy check and invoice from this serviceThis courtesy check does not indicate or specify any such oil leaks discovered during this service as engine oil is listed as "good." The representative who completed this form also did not circle or specify any specific issues requiring immediate attention either verbally or in the written courtesy checkThe representative also did not indicate any problems that might result in burning oil emanating from the engine blockBased on Midas' own check, there is no indication of any oil leak or oil smoke emanating from the engine block at the time of this checkDays after this service, however, oil proceeded to burn significantly enough from the engine block after only five minutes of running timeI also dispute MrSt-Germain's claim that any estimate was provided for service completed on Aug31, as no such representation was made verbally or in writing by MrSt-GermainWhen I attempted to probe the cost prior to service being completed, MrSt-Germain proved evasive and would not provide a dollar figure or a dollar range but he did say he would call at a.mon Augto provide me with an estimateMrSt-Germain, however, did not callI then contacted the business shortly after a.mand was told Mr St-Germain was at a doctor's appointment and that I should call back laterI then called back at a.mto try and find out how much this issue would costIt was only then that I found out how much this would cost and the alleged reason for the burning oil.With regard to the dispute between Mr St-Germain and myself, as I've said, Mr St-Germain made statements to me when I tried to find out the reason for the problem on my vehicle that made me extremely uncomfortable and upset, specifically, making statements that I took to be as an implied threatMrSt-Germain was aware I had come into his shop and that I wanted to speak with him but he waited in his office, alone, for minutes waiting for his counter representative to say whether I'd leftIt was at this point that I paid, that the counter girl let Mr St-Germain know this, that he came Mr St-Germain came out of his office (which is directly attached to the customer waiting area)
Regards,
*** ***

On   this date august   24th. [redacted]   came in for an oil change and service.  An oil leak was observed in the oil filter housing and relayed to [redacted]  [redacted]   via the   Midas courtesy   check.  This car takes a spin on...

filter.  Not a cartridge filter that goes into the housing and then is screwed onto the housing dock like some vehicles.   The leak was above the filter where it meets the engine block.  Not where the filter attaches to the filter housing.  [redacted]   was made aware of the leaks and explained said charges for parts and labor to be done.  He subsequently declined the repair initially and left. On august 31st he Came  back saying there was an oil leak and smoke from the car. We explained to him it was not due to what we did and even showed him the problem  again.  We gave him an estimate for the repair to housing   and   for the repair to be made.  He agreed and gave us the ok to repair. When the vehicle repair was completed [redacted]   was contacted to come and pay for and pick up his vehicle as it was completed. When he arrived he starting arguing with our counter girl  Tiffany  about  the charges and claimed we were the ones who damaged the vehicle in the first  place.  He made the other customers uncomfortable;  Sam had him enter the shop away from the customers to talk to him and remedy the situation at which point [redacted] started name calling and saying obscenities.   If said housing had an internal cartridge and not a spinoff cartridge it is possible to cause a leak from over tightening.   But due to the fact it is a spin on filter you cannot over tighten and ruin the housing to where it will leak. Also as stated before the leak was behind the housing where it attaches to the block.  Not the filter.  Also the oil pan was leaking and was also made aware of this.  Rubber gaskets can deteriorate and cause leaking from standard wear and tear. Regarding the statement Sam supposedly had said this is not true in any way shape or form. He takes this business very seriously and would never curse or say anything as rude as the statement that he was alleged to have said.  The statement is false and untrue.